The technician was very informative about my new phone and the issues I was having. I didn't get his name but it was around 7:00 and he made me happy about my new phone purchase
Cleveland is great! Usually when I go into a Verizon I am there for hours. I was in and out in less than an hour. Friendly service and clean. I had to wait a minute to go in because they were at capacity. I'm fine with this because it means they are taking precautions and cleaning in between customers.
I was told that the waiting time is one hour and it has been already almost two hours and every time I go to ask how much longer I am told 10 to 20 minutes ??♀️
Our stores are open so you can shop safely. We encourage customers to use our online shopping and support. Orders with free 2-day shipping and technical support can be completed 24/7. Appointments are recommended for customers shopping for a new device, needing assistance with device troubleshooting or account maintenance. Visit our store pages to schedule an appointment. Order on-line and pickup devices and accessories through our website. For the safety of our customers and employees, we encourage customers to wear face coverings when visiting our stores. See our store locator for more information about your local store.