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“Whoever Crystal is, she went above and beyond to help locate a package, I assumed was scattered across the cosmos. Within fifteen minutes, it was here. ? Even if it wasn’t, her kindness made my day.”
“This is a review for mail carrier Eric Ramirez. Eric took over for our regular mail carrier who went on maternity leave. We had a problem receiving some mail and he went out of his way to find out what the problem was even after working many hours. He's a valued employee and his positive attitude and friendliness was a pleasure and a rare commodity today.”
“These folks have been extremely helpful on several occasions when I needed to track down an international package. They have contacted sorting facilities, checked personally with mail carriers, and actually called me back when they said they would. People here have really gone out on a limb for me, which I never expected.”
“Visited at 11:15 on a Friday. No wait. The post office is small but brightly lit and well laid out. The woman at the desk was friendly and helpful. She may have been the only one working and I don’t know what her lunch break is, but I had a very smooth experience at the time I went. I recommend if you’re downtown.”
“Had a great experience at the Columbia Illinois post office today, man helped us get passport photos and prepare our packet to mail in, awesome professionalism and courtesy.”
“We still feel the need to take letters INSIDE the post office, after a number of our letters placed in the drop box were stollen last year and thief’s took the checks and forged them for large amounts of money.
I was assured there is a new box that locks better, but we are weary.”
“I recieved exceptional customer service from the representative Ranisha and the male manager on duty. Ranisha immediately greeted with a smile and helped me solve my package issue with a positive attitude. She was professional and knowledgeable. I will be returning to this location for all my postal needs. Thank you guys again for saving the day!”
“I had an appointment for my passport application and Lottie was very helpful walking me through the requirements. She was so kind to wait for me to go and get cash since I only had the credit card with me. She was very professional and friendly, making the event smooth and pleasant. Thanks Lottie. You are amazing.”
“Update 4/15/25: I went back again to mail taxes and Anecia was again knowledgeable, professional, efficient, and courteous. I am actively going to this post office now even though it's farther away because I've had a good experience here.
Anecia was knowledgeable, professional, efficient, and courteous while helping me to renew my passport.”
“This post office is right next to my work, so I frequently go there. The woman that works this small post office is incredible and provides exceptional customer service.”
“Michael was amazing help to me. He went above and beyond to help me with a tracking number for a package. He did everything he possibly could to locate information. He definitely needs to be recognized for his work ethic.”
“I want to comment on the new postal worker by the name of Carmen who delivers at Cottonwood Park Apts. Carmen always has a great attitude no matter what the weather conditions are and time of the day. I am truly blessed to have her on this route and the USPS need MORE people who is dedicated like she is. SHE IS AWESOME, and I had to write about her. Thanks Carmen”
“Had to ship a return item. It was quick and effortless. My only qualm was that I needed to tape the return label to the box and was informed that I needed to purchase my own tape.”
“Not busy at all at 5:30pm on a Friday. The gentleman who helped me was great - he helped me with my money order and checked my passport application before I mailed it in.”
“as an adopted American they don't make getting your passport an easy process, but Annie went out of her way to make it seamless! she's very kind too and just brightens the day even waiting in long lines”
“Not sure why this location gets low ratings—I've always found it incredibly convenient for the neighborhood. I typically stop in just to drop off a letter or package, and it's a quick, easy process. The attendants are consistently pleasant, efficient, and helpful. It’s a dependable spot that makes mailing errands painless.”
“Bad stuff first: The hours are VERY RANDOM. They close down for lunch at times that aren’t posted. I attempted to drop off packages today and was greeted with: “OUR COMPUTERS ARE DOWN” handmade sign and locked doors. This was on a Saturday, so it’s fitting, and I still had other open post office options. There is no parking lot, so it’s street parking, but that’s never been an issue for me. You won’t find much in the way of packing supplies, so don’t expect to find priority boxes in many sizes/quantities, packing tape, etc.Next, the AWESOME stuff: this spot is very close to my place, the staff is VERY, VERY friendly, which, as we all know, is a rarity when your faced with going to the USPO. There is hardly ever a wait, and if so, it’s less than 5 mins TOPS. I once got bit*hed at by some lady that assumed I jumped the line (obviously not the case, and then offered her my spot), so this is to say that the clientele is pretty, uh, interesting, BUT the workers behind the counter are AWESOME: super efficient, helpful, and friendly. It sometimes feels like my own personal post office, as I get in and out quickly.”
“I had a misunderstanding/issue and reported it. Dennis, Kyemia, and Veronica immediately took action. They took such good care of me! They exhibited exemplary customer service in rectifying, recovering, and seeing to the best outcome possible. I cannot thank them enough for all of their hard work, diligence, and professionalism. On top of this my mail ladies are always so polite and kind! Thanks USPS for the amazing service! Much appreciated!”
“This is a very busy post office ,Yes there are lines. The employees have always been extremely nice and helpful. I have never run into a rude employee there I am quite surprised that it got a low rating.”
“Service was amazing, friendly and helpful. With only 10 minutes left until close, the professionals got the job done! On 12/23 I tried to ship a box to arrive near Christmas. USPS got it there Christmas Eve. Thank you!! I’m impressed!”
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“Went in for a passport application and was the first person there. Ahmena (clerk #15 on the receipt) was super nice and helpful! She had me in and out in just about 15 minutes or less! I'm glad she works there!”