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Open 24 hours
1905 Lunt Ave, Elk Grove Village
Internet Service Providers
“I hate dealing with phones, but Joey made the experience smoothe and was tremendously helpful. I ended up coming back to him after a year because I remembered how he went out of his way to pick up a Gizmo watch from another store for my son. This time, he again went out of his way to try to deal with customer service for us so we could save money. I can honestly say I will never go anywhere else.”
“Excellent Customer Support!
The manager explained the products, features in detail; answered every question clearly; I had problem with activating stand-alone watch line and the manager stayed with us 45 minutes after the store closing hour to fix the issue.”
“I’ve been a loyal customer for a while and really appreciate the quality of service and support. The team is always helpful and responsive, and the products have been great overall.
It would be fantastic if existing customers could be rewarded with better pricing or upgraded hardware options — a small gesture that goes a long way in showing appreciation for returning clients.
Still very happy with the experience and looking forward to staying a long-term customer.”
“Kelly you are the best! Let me tell you folks, I agree with Lisa B. Kelly had 3 customers that needed extensive assistance, but not me. LOL. Her voice tone was calm, yet professional. The way she handled each situation close to closing time, you would think the store just opened. I needed internet service immediately, just moved from Florida. Kelly provided me with the right equipment, explained what will happen, what I need to do, and it should take less than 15 minutes to set up. Got home and it took only 5. Kelly, listen to me, if you decide to go into another profession, choose Emergency Room, News Anchor or Radio host. Thank you again!”
“I have a very good experience at this store I go there for the phone upgrade and frady helped me to choose the best one in very good price. Thank you for the good customer service.”
“Came to this store because it was in between elderly relatives and myself, both coming from about 25 miles. They needed help with correcting the rip off phones and service they were scammed into buying at Sam's Club in the Midway area. Victor S assisted us with great professionalism, patience and understanding. After about 3 hours and Victor making multiple calls to T-Mobile customer service (which I was on the phone with for 3 hours the night before trying to clear up the mess), Victor got everything rectified and even was able to get them a credit for what was claimed to be an unpaid first billing. Victor is such a great example of what customer service should be! Give this guy a well-deserved raise! Thank you, Victor! You are great!!!”
“Spent over an hour here changing my business plan for something better. Jessica was SUPER helpful, patient, and kind. Really appreciated her help today as I’ve been having some phone issues.”
“John spent over an hour resolving my phone needs, issues and concerns. He was so very helpful, and patient with me. I am so happy with the customer service I got at T-mobile and with John. He is truly amazing, and very knowledgeable!
Also the 2 other gentleman, Yael, and Ahmet were very helpful too.
I highly recommend going to them, and switching to T-mobile. Thanks guys for all your help, and making a concern for me as easy as possible.”
“I stopped in this store because my phone wasn't working after leaving another MetroPC. Thanks to Vzma and her colleague, they figured out the problem and got my phone working! They both were so nice and took the time to figure out the issue. Thank You!”
“I had a great experience with Eric C at this T-Mobile. I called ahead to see if someone was available to help me and some family members and he assured me he'd be happy to help, and to ask for him when I arrived. He was focused and very helpful in setting up a new account and fixing an existing one. He was very patient with us and while on the phone with competitor companies as we changed plans. He also went above and beyond to accommodate us to make sure we were comfortable and understood what the process was. Again, my family and I were very pleased with the care he took to help us and I recommend him and this store.”
“I wanted to leave a review as I had superior customer service with Olivia there. She was very knowledgeable and polite. I had several questions and she answered them all .”
“Great people to work and do business with. We have been customers of Xclutel for awhile, but with remote work growing, we wanted to take our business to the next level. Microsoft teams was not very compatible with our system, but the new web based phone system that Xclutel offers is fantastic. Bill and Paul gave me an excellent demo that really made the final decision about giving it a go. It is a little more money monthly, but nothing compares to being able to take our call center phone calls from practically anywhere in the world. So with that being said, it is paying for itself with the advanced options we were given. We have one remote worker and a very small call center- and now our remote worker can easily take calls right along with the in office girls with such ease! This has taken our business to the next level and is just what we needed for all the technology/remote changes that are happening in today's workplace. Sending Paul a big thanks for facilitating this in our business and helping to keep us up to date with today's advances in technology! We are excited to see how this continues to help us grow our small business!”
8:30AM - 5:30PM
860 Remington Rd, Schaumburg
Internet Service Providers
“Vinakom offers fast and reliable internet with excellent customer service. The installation was smooth, and the connection has been rock-solid—perfect for remote work, streaming, and gaming. Their support team is responsive and helpful, and the pricing is fair for the quality you get. Highly recommended for anyone looking for dependable internet!”
“S -Net Communications is a vital tool for me at my work location. The service allows for easy communications both in the office and working from home and a streamlined and convenient way to obtain voicemails via email. The couple times I have had questions, their customer service team was wonderful, fast and very friendly. I would highly recommend this product and team.”
“I had a great experience with Vanessa. She was very professional, patient, and helpful while I visited the store on 6/20/2026. Her excellent customer service and positive attitude made the whole experience smooth and pleasant. I truly appreciate Vanessa's help. I highly recommend this location.”
“I was switching from other carrier to Tmobile and I received the best service ever I had. Every agent was super kind and professional. They were patiently helping me out. Especially Basil Sarwar was one of the kind person I want to recruit. I highly recommend this store for everybody.”
“Absolutely love Brit from this t-mobile she heard me saw what I was seeing and even investigated my error codes, this is why I'm with t-mobile thank you for all your help!!”
“I needed a new screen protector for my iPhone today. Staff was responsive, friendly, and very service oriented. And this store is right in my area!!! I highly recommend this location if you find going to phone stores stressful.”
“I switched from another carrier to T-Mobile, and the whole process with was very smooth with Ivan. He was professional, patient, and explained everything. No stress, no confusion, he just provide a great service. Highly recommend working with Ivan if you’re making the switch. And glad to be at T-Mobile family from today.”
“I was thoroughly assisted by Nicholas Lozada of T Mobile on W Golf Rd, Niles IL. He patiently walked me through with the process of upgrading my phone.
Nicholas is very professional and respectful and always with a pleasant and professional attitude. He is highly recommended and a gem of this store branch.”
“I'm getting my next phone service through T-Mobile. Several reasons why people should, but we should never allow one company to get so big that they act adversely to the people.”
Open 24 hours
2720 S River Rd # 18, Des Plaines
Internet Service Providers
“Technician came in and was quickly able to identify and resolve the issue. He went above and beyond and provided a temporary router so that I can continue to have access to the internet while I purchase a new one.”
“I absolutely loved my experience with Tektiks.inc. This company is so wonderful and made my entire experience so easy. It was so helpful and always quick to address any questions or concerns I had. If you are looking app development services, I highly recommend using Tektiks.inc”
“This review is specifically for Yania N at the T Mobile store in the Woodfield mall in Schaumburg Il. I ordered a new Samsung phone on T-Mobile online to replace my 8 year old Samsung phone and decided I needed some help setting up the new phone. She greeted us warmly when we arrived, introduced herself, and took great care of us. There were a few glitches setting up the new phone, but she quickly figured out a way to complete the transfer. I would have spent many hours on this, but she did it quickly and expertly. She politely asked a few questions about our internet coverage and gave us some great information on their wireless internet service - no pressure just information.
I observed great customer service from all T-Mobile employees at this location for about 40 minutes as we waited for the data to be transferred from my old phone to the new phone. We will always come to this location when we need help from T-Mobile and I hope to see Yania next time too...”
“Lady who works there is awesome.. we're deaf and we told her that we can't hear.. she understood and helped us. Thank you Ms. For your time to help us with anything.”
“Was at a third party T-Mobile store they messed up big time adding another WiFi line without my authorization! I came to this store and Tito let me know what they did! He was amazing in helping to get this right he was so kind and understanding he even spoke to the person at the other T-Mobile store letting them know what they did wrong … I’m thankful he was able to fix’s everything and stood up for me”
“I have been a Verizon customer for almost four years, with four phone lines, home internet, and several watches. Verizon has normally provided a level of internet and cellular service that other companies could not match for me. Unfortunately, around the end of May, my service dropped dramatically.
For nearly three months, I constantly called Verizon for help. I made more than 30 phone calls and spoke with 29 different customer-service representatives, but I still could not get a practical solution. It was exhausting having to repeat my situation over and over without meaningful progress.
This week, I came into this Verizon store and met Jose Padilla. He completely changed my experience and is the main reason I decided to stay with Verizon. Jose sat down with me, listened to my situation with compassion, and gave me straightforward, practical solutions. He also took the time to break down my bill and explain everything in a way that was easy to understand. On top of that, he was willing to see whether Verizon could offer compensation for the nearly three months I struggled to get help.
Most importantly, Jose found a simple solution that improved my home internet speed from around 100 Mbps to nearly 300 Mbps. We are still working on my cellular service, but because of the care, knowledge, and honesty Jose showed, I am now even considering adding more lines.
Verizon needs more employees like Jose: people who are down-to-earth, knowledgeable, compassionate, and able to speak to customers clearly and practically. It should not take 29 representatives and 30-plus calls to receive a solution that one competent employee can help provide in one store visit.
I hope Verizon reviews my case and recognizes Jose Padilla for the outstanding service he provided. His customer-service approach should be used as an example for other employees, especially outsourced phone representatives, so no one else has to go through what I did.
I would recommend this location to anyone who has had a bad Verizon experience in the past. There are great new people here, and Jose Padilla is a major reason I chose to remain a Verizon customer.”
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“Very secure. Keep all my passwords and personal information here (and everywhere). The people are so friendly its almost like they know everything about me and my family. Great air conditioning and the snickers in the vending machine were super fresh. A++++”