“After having a HORRIBLE experience at the Oakbrook location, I went to Elmhurst hoping for a better experience. They helped with my issue. Thanks Verizon for not disappointing me twice.”
“This store is great! I was there last night for a new phone. Mike helped me through the entire process. He was kind and knowledgeable without being salesy. I am so appreciative- thank you!”
“Decided to get a new phone. Went with the galaxy s21. They told me it was out of stock and would ship on August 6th. A few days later, I got a notice that the phone had been shipped. The staff at the store were friendly and courteous and made the switch neatly effortless.”
“I cannot say enough about how wonderful my experiences are in this store. Jack is so very kind courteous and patient. He should teach other stores in the manner of his. I am delighted every time I work with him.
Came back again today and as always great service from Jack!
Came in again and like always Jack was so kind and patient. Very happy with this store!”
“Favi and Ani were amazing. They stayed after closing to make sure everything was taken care of and showed real extra effort. Super personable, helpful, and easy to work with. Great experience overall.”
“Excellent Customer Support!
The manager explained the products, features in detail; answered every question clearly; I had problem with activating stand-alone watch line and the manager stayed with us 45 minutes after the store closing hour to fix the issue.”
“Kelly you are the best! Let me tell you folks, I agree with Lisa B. Kelly had 3 customers that needed extensive assistance, but not me. LOL. Her voice tone was calm, yet professional. The way she handled each situation close to closing time, you would think the store just opened. I needed internet service immediately, just moved from Florida. Kelly provided me with the right equipment, explained what will happen, what I need to do, and it should take less than 15 minutes to set up. Got home and it took only 5. Kelly, listen to me, if you decide to go into another profession, choose Emergency Room, News Anchor or Radio host. Thank you again!”
“I have a very good experience at this store I go there for the phone upgrade and frady helped me to choose the best one in very good price. Thank you for the good customer service.”
“Boost mobile is definitely the way to go ?. I was giving some helpful saving information by an amazing staff, that help me save on my phone plan. And when I tell you it is a HUGE saving. Thank you Boost Mobile for having the best phone plan amoung all. Boost Rocks ?.”
“Spent over an hour here changing my business plan for something better. Jessica was SUPER helpful, patient, and kind. Really appreciated her help today as I’ve been having some phone issues.”
“My husband and I went in for some help and information yesterday and had an amazing experience with Chris and Brian the two super friendly and knowledgeable guys working there! They both were SO helpful!! T mobile you are super lucky to have such great employees!!”
“John spent over an hour resolving my phone needs, issues and concerns. He was so very helpful, and patient with me. I am so happy with the customer service I got at T-mobile and with John. He is truly amazing, and very knowledgeable!
Also the 2 other gentleman, Yael, and Ahmet were very helpful too.
I highly recommend going to them, and switching to T-mobile. Thanks guys for all your help, and making a concern for me as easy as possible.”
“I stopped in this store because my phone wasn't working after leaving another MetroPC. Thanks to Vzma and her colleague, they figured out the problem and got my phone working! They both were so nice and took the time to figure out the issue. Thank You!”
“I wanted to leave a review as I had superior customer service with Olivia there. She was very knowledgeable and polite. I had several questions and she answered them all .”
“BTI Communications Group was phenomenal to work with on our new corporate (Cook Media) distribution warehouse in Elgin. David and Adam are true experts in their field—they not only installed our access control, interior - exterior cameras, and intercom systems with speed and professionalism, but also problem-solved many of our security questions to make the system as efficient as possible. Even when challenges came up, they responded quickly and kept operations moving. They also returned to train our staff, so we felt fully confident with the new system. It was truly a pleasure working with BTI Communications Group, and I highly recommend them to anyone needing top-quality security solutions and outstanding service.”
“I had a great experience with Vanessa. She was very professional, patient, and helpful while I visited the store on 6/20/2026. Her excellent customer service and positive attitude made the whole experience smooth and pleasant. I truly appreciate Vanessa's help. I highly recommend this location.”
“Jocelyn excellent customer service at the T-Mobile 57th Harlem in Summit! Helping customers with their phone needs
diligently and keeps the line moving, so everyone gets help”
“I visited the store and purchased an I phone.
Kyle my sales person was very knowledge about the products and services. I have purchased from here in the past and never disappointed. I recommend this store for your cell phone needs. I also highly recommend Kyle to all my family and friends, he is outstanding.
Thank you Kyle for taking such good care of my cell phone needs!!! . .”
“Absolutely love Brit from this t-mobile she heard me saw what I was seeing and even investigated my error codes, this is why I'm with t-mobile thank you for all your help!!”
“Great location and great service. Was particularly impressed with Daisy. She was a very knowledgeable sales associate with a warm inviting energy and tons of patients. Highly recommend to ask for her when going to this store. 10/10 service on her part.”
“I needed a new screen protector for my iPhone today. Staff was responsive, friendly, and very service oriented. And this store is right in my area!!! I highly recommend this location if you find going to phone stores stressful.”
“I had a problem with my brand new samsung phone. So I went to my local t mobile store this morning,and Nick was extremely helpful..fixed my problem right away.very competent .the woman I bought my phone from ,Tan, was very informative, friendly,and professional..Nick and Tan both pros in the t mobile world..thank you both. You rock!”
“First time at this location. The service was awesome. I would give this store more then 10 rating. I was assisted by Daniel, Asst. Manager and Melissa, RSR. I'm thrilled that I was able to get a new table.”
Open 24 hours
1905 Lunt Ave, Elk Grove Village
Internet Service Providers
“Very secure. Keep all my passwords and personal information here (and everywhere). The people are so friendly its almost like they know everything about me and my family. Great air conditioning and the snickers in the vending machine were super fresh. A++++”
“I had accidentally downloaded malware onto my phone came into the store and the manager Charles was able to help me right away they didn't make me feel embarrassed about the situation they were polite and professional.”
“Miguel helped us switch over from AT&T. He and the other two staff members there were all so nice and helpful in switching our plan over to T-Mobile. They engaged all costumers as they walked in and just let them know someone would be with them as soon as possible and no one waited more 10 minutes to be assisted. We got iPhones and the watches were included which was nice and unexpected and they showed us all the perks T-Mobile offers on their app, also unexpected. At the end of it we will also be saving about $100 per month on our bill.”
“I just want to take a quick moment to say thank you to all the store representatives that work at this location. They all have been very helpful. I had to come to this location because the store in summit did not want to help me exchange my phone under warranty. I called and they asked me to come in and they assisted with me my warranty exchange right away! Thank you all for your service. It is very much appreciated.”
“I'm getting my next phone service through T-Mobile. Several reasons why people should, but we should never allow one company to get so big that they act adversely to the people.”
“This was my first time at this location and oh I will most definitely be coming back to this location. The ladies at this location Arianna, Laura, and Tan absolutely amazing. All three of these amazing ladies were extremely helpful in everyway. If you want honesty please stop in and visit this lovely ladies. Thank you again for helping me out today you ladies deserve 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️”
“Came to this store because it was in between elderly relatives and myself, both coming from about 25 miles. They needed help with correcting the rip off phones and service they were scammed into buying at Sam's Club in the Midway area. Victor S assisted us with great professionalism, patience and understanding. After about 3 hours and Victor making multiple calls to T-Mobile customer service (which I was on the phone with for 3 hours the night before trying to clear up the mess), Victor got everything rectified and even was able to get them a credit for what was claimed to be an unpaid first billing. Victor is such a great example of what customer service should be! Give this guy a well-deserved raise! Thank you, Victor! You are great!!!”