The Verizon store in Elmhurst offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store or conveniently schedule appointments online, with options for in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available. Many reviews highlight helpful and patient staff; for example, one customer appreciated assistance from a staff member who transferred data and explained everything clearly. Another customer praised a representative for answering numerous questions and ensuring their phone was activated correctly. However, some reviews mention that staff could improve their knowledge of current technology. A long-term customer expressed frustration that the store seemed more focused on selling new equipment than solving existing issues. Others noted that switching from other providers like T-Mobile can lead to good deals, but they suggest clearer communication about activation fees. Overall, the store provides friendly service and multiple convenient options, but some customers feel there is room for improvement in staff expertise and transparency.
Always an issue when coming to this location. I never came here once and got my issue solved or question answered. The only person that is competent and helpful is business accounts representative.
February 2024
Great staff! They were all kind and helpful. Definitely will return!
December 2023
Yanni was a huge help with benefits we didn't know were options for us.
