This CVS location in Evanston is a modern store that fits a wide variety of items and services into its space. It is open seven days a week and offers prescription refills, COVID-19 and flu tests, vaccinations, personal care items, pet toys, healthy snacks, and passport photos. Customers can join the ExtraCare program for deals, shop weekly deals, or use free pickup and delivery options. Reviews of the pharmacy and staff experience are mixed. Several customers report very positive interactions, describing the staff as extremely helpful, cooperative, professional, kind, courteous, and top-notch. They note that employees answer questions accurately and provide quick, quality service, particularly for passport photos. The lead pharmacist is specifically highlighted as professional, sympathetic, and empathetic. However, other reviews describe significant problems with certain pharmacy staff members, particularly one young female technician. These customers report experiences with staff who were extremely rude, dismissive, unprofessional, and verbally abusive. They describe being belittled, yelled at, and treated without compassion, which negatively impacted their mental health and day. There are also allegations of inconsistent rule enforcement and favoritism at the pharmacy counter. One reviewer mentions a concern, echoed from another customer, about potentially missing medication, advising others to count pills before leaving. Overall, while the store itself is well-stocked and efficient for shopping and photo services, experiences at the pharmacy vary greatly depending on which staff member is assisting, leading to a division between very satisfied and very distressed customers.
Pharmacy is great. Far better than Walgreens. Mike and the staff are head above shoulders in accommodating and making sure customers get what they need.
January 2024
Asked to use restroom, and was told it was out of order. I find it kind of suspicious that you have an open store without a working restroom. What should I have done?
November 2023
The people working here are very friendly and helpful.
