“We came in to DXL to look for a suit which we needed on short notice. We were pleasantly surprised with the selection. Their new sizing system was easy to use and pretty accurate. Richard, the associate working that evening, was extremely helpful and knowledgeable. We purchased a suit jacket with matching vest and slacks and a dress shirt. We were very happy your store.”
“Today I had the best customer service experience I’ve had in probably 10 years.
My mom and I went shopping for my birthday to find a new pair of jeans. After a lot of trial and error at multiple stores, I finally settled on two pairs from American Eagle that I wasn’t completely in love with, but I needed new jeans.
After leaving, I decided to give Buckle a try. I hadn’t shopped there since high school, but I remembered how an employee had once gone above and beyond to help me find the perfect pair of jeans. That same experience happened again today with Sarah.
Sarah was incredible. She immediately understood what would work best for my body type, helped me find the right sizing, and made the entire process feel easy and comfortable. More importantly, she made me feel confident.
Because of the service I received from Sarah, I returned everything I had purchased at the other store and chose to spend my money at a company that clearly trains its employees to genuinely care about their customers.
It’s rare these days to receive this level of customer service. I’m not usually someone who takes the time to leave reviews, but Sarah absolutely earned this one and deserves recognition for the exceptional experience she provided.
Thank you, Sarah, for making birthday shopping such a positive experience!”
“EJ was fantastic and helped me with all my needs. I don't usually wear suits, so I was unaware of what I needed and EJ walked me through everything and was wonderful.”
“one of my favorite earthbounds to visit. customer service is amazing, the energy is great, super clean & a great environment to be in while shopping! also it smells amazing everytime!”
“A major shoutout to Billie who not only hyped me up with the selections I made for myself but for going back and forth to the floor to get the right size and right cuts for my body type. After losing the most weight I have in my adult life, she was a breath of fresh air helping me get a mini Winter wardrobe together. I am so thankful for people like her who effortlessly are kind and patient ❤️”
“I shop at Macy's for most items for my family. They usually have it in stock and ships fairly quickly because I am an online shopper. If it doesn't fit though, they have a section for returns. I love the discounts as well.. my go to store!”
“I come here quite a bit but today felt really special thanks to a employee named Robin or Robbie? They were so kind and welcoming! I had gotten into a situation because I dress a little differently so I went to hot topic to calm down a bit, since I was there before he greeted me and asked whats up, I was able to talk freely about what happened and he was so kind and understanding so I calmed down a bit, thanks to him. I hope that guy gets a raise.”
“One of my favorite stores that I feel like was taking away from me. They took our Macy's and tore it down. I have to travel 30 minutes to this one. Which I don't get to do often enough. I miss my favorite store.”
“I had a great experience at Fairview Heights Foot Lcker. Everyone was very friendly, eager to assist, informative, and check out was quick and easy!! It was a great environment and you can tell the employees enjoy their job!”
“My favorite hoodie had a broken zipper. Not knowing where to go, I turned to FB for opinions. Willards was recommended quite a few times. When I dropped it off the lady was obviously very busy but managed to be attentive and friendly. She told me a little over two weeks. Two weeks to the day I went back to pick it up and it wasn't ready. I was slightly annoyed. If someone would have called to let me know it would have been fine. They explained that they're in the middle of homecoming season and they're running behind. It would be just a couple more days. From that point on their customer service was great. They called with updates and were very attentive. They had the work completed two days later. The work itself was 10/10. I would definitely recommend. Just be prepared for additional wait depending on busy they are. It doesn't feel like they have any kind of computerized order management. They write down your info and hand you a pick up ticket. Which explains why I didn't get a call when it was late. I will definitely be back!”
“We visited the Kohl's in Fairview Heights on Saturday. The store had nice sales and we had a 30% off coupon. Summer to fall/winter transition is on!
Shop out in person / not just online!”
“I've been taking my wife here for years, and she always finds something she likes. Helpful employees, friendly service, and my wife always seems to find the bargains.”
“Great experience; highly recommended. Asaad was wonderful. He was quick and very thoughtful in helping me pick out a navy suit for an upcoming wedding. Alterations were done and I picked up the suit the next day. Will be coming back in the future for more suits.”