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“Today I had the best customer service experience I’ve had in probably 10 years.
My mom and I went shopping for my birthday to find a new pair of jeans. After a lot of trial and error at multiple stores, I finally settled on two pairs from American Eagle that I wasn’t completely in love with, but I needed new jeans.
After leaving, I decided to give Buckle a try. I hadn’t shopped there since high school, but I remembered how an employee had once gone above and beyond to help me find the perfect pair of jeans. That same experience happened again today with Sarah.
Sarah was incredible. She immediately understood what would work best for my body type, helped me find the right sizing, and made the entire process feel easy and comfortable. More importantly, she made me feel confident.
Because of the service I received from Sarah, I returned everything I had purchased at the other store and chose to spend my money at a company that clearly trains its employees to genuinely care about their customers.
It’s rare these days to receive this level of customer service. I’m not usually someone who takes the time to leave reviews, but Sarah absolutely earned this one and deserves recognition for the exceptional experience she provided.
Thank you, Sarah, for making birthday shopping such a positive experience!”
“I broke the strap on my purse. He quoted me 5 days to repair, it was completed in 3 days. I am so happy he was able to repair one of my favorite bags and quickly.”
“I'm always able to find a bargain for myself, mom and grandson. Sales rack is always full of great finds. I can get multiple shoes for my grandson to grow into at a reasonable price.”
“Went to get a purse and i got help from a associate Name Brandon the service was top Notch he was very knowledgeable about the products in the store o would recommend this store to everyone.”
“They have many different styles of shoes to choose from. Only thing missing is width sizes for narrow feet. My friend found many pairs she loved but couldn't find them in narrow! She did eventually find a pair that worked for her that are absolutely adorable.”
“I went there several times to sell my items they give you a fair price they are very friendly they text you when your order is ready whatever you were selling I give them a five star I give them a five-star rating”
“Kayden gave me the best customer service I have received in a LONG time. She’s so sweet, funny, honest, and gave me all the information I needed and more. Next time I need shoes I’ll definitely be coming back here.”
“I had a great experience at Fairview Heights Foot Lcker. Everyone was very friendly, eager to assist, informative, and check out was quick and easy!! It was a great environment and you can tell the employees enjoy their job!”
“Went in with a specific item in mind. Was greeted by the staff and asked if I needed help. Got the help I needed on the sneakers I was looking for and also bought a matching sweatsuit for my grandson. Will definitely be back”
“I really dig this place but I purchased a pair of jeans got home & realized that tag had a red sticker on it for $24.97 but receipt says sale $30.00.im so confused but any hoo I only paid $21.67 total due to using $10.00 in rewards points when I should have paid $14.& Sum change.”
“I went in yesterday because I ordered shoes online, they were damaged when received. I took them to Fairview jds location and without any issues they fixed it. The employees and manager at this location are 5 star.”
“The previous negative reviews are outdated. I recently visited this location for the first time and the staff were welcoming and attentive. I will definitely be a return customer.”
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“We came in to DXL to look for a suit which we needed on short notice. We were pleasantly surprised with the selection. Their new sizing system was easy to use and pretty accurate. Richard, the associate working that evening, was extremely helpful and knowledgeable. We purchased a suit jacket with matching vest and slacks and a dress shirt. We were very happy your store.”