2 Cottonwood Rd, Glen Carbon IL 62034
“Cashier working today was super friendly! She even said my name and wished me a good day! Not often that happens! Her names not on my recipes but she's a bit older and she was awesome!”
70 W Main St, Glen Carbon IL 62034
“Employee there messed up a transaction even though I asked more than once about item prices before checking out. Manager or assistant manager there jumped in and fixed everything without me asking or embarrassing this employee in front of the lobby. Couldn't believe how well the manager handled the whole thing, definitely retained a customer!”
2 Cottonwood Road, Glen Carbon IL 62034
“I had an experience at Walgreens yesterday that I think management should truly recognize. I was assisting a client with very limited mobility, and the situation at checkout became challenging. She was struggling to find her money and was also speaking very negatively about herself, which drew attention and made the moment more stressful for her. I briefly stepped out to locate her payment, and throughout all of this, the cashier, Jacob, remained incredibly patient, calm, and respectful. He never rushed us, never showed frustration, and treated my client with dignity the entire time—something that meant more than I can fully express. When I returned, he continued to handle everything with kindness and professionalism, helping bring the situation to a smooth close. What stood out most to me was that this reflected the mission of Faith in Action, the nonprofit I work for in the Edwardsville/Glen Carbon area—simple, quiet compassion and grace shown to someone in a vulnerable moment. In a world where customer service can often feel rushed, this employee stood out for his empathy and humanity. I sincerely hope this feedback reaches management, because his conduct represents the very best of what customer care should be. Thank you again, Jacob, for your patience and compassion—it did not go unnoticed.”
The Iowa retailer, the third-largest convenience store operator in the country, built its new three-year plan around three priorities: store growth, food and beverage expansion, and kitchen technology upgrades. The company plans to add 120 stores during the current fiscal year. Its previous plan, launched in 2023, delivered more than 500 new stores and earned the company a spot in the S&P 500.
Read the postLove's Travel Stops is starting 2025 with ambitious growth plans, adding 20 new stores and updating 50 current locations across the country. The truck stop company will upgrade its stores through its Strategic Remodel Initiative, which started in 2022. This includes the modernization of its recently acquired turnpike location in Stroud, Oklahoma. By 2035, over half of Love's 655 stores will be either new or updated.
Read the postFood service giant Sodexo plans to open nearly 100 "Food Hive" locations on campuses nationwide by 2026. The company has already started the process, aiming to launch about 30 new college convenience stores during the current 2024-25 academic year.
Read the post7-Eleven is going big on food and "frictionless shopping." The convenience store giant plans to open 500 new "food-forward" locations across the U.S. from 2025 to 2027. The expansion builds on 7-Eleven's "Evolution" store concept, first launched in Dallas in 2019. These larger-format stores feature in-store restaurants, premium products like craft beer and cigars, and an emphasis on fresh, grab-and-go meals.
Read the postAmazon has quietly opened a new type of grocery store in downtown Chicago. Called Amazon Grocery, the 3,800-square-foot store is a testing ground for Amazon's latest experiment in brick-and-mortar retail. The first Amazon Grocery location shares a building with a Whole Foods Market, which Amazon purchased in 2017.
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