Convenience Stores in Glen Carbon, IL

“Cashier working today was super friendly! She even said my name and wished me a good day! Not often that happens! Her names not on my recipes but she's a bit older and she was awesome!”

“Employee there messed up a transaction even though I asked more than once about item prices before checking out. Manager or assistant manager there jumped in and fixed everything without me asking or embarrassing this employee in front of the lobby. Couldn't believe how well the manager handled the whole thing, definitely retained a customer!”

“I had an experience at Walgreens yesterday that I think management should truly recognize.

I was assisting a client with very limited mobility, and the situation at checkout became challenging. She was struggling to find her money and was also speaking very negatively about herself, which drew attention and made the moment more stressful for her. I briefly stepped out to locate her payment, and throughout all of this, the cashier, Jacob, remained incredibly patient, calm, and respectful.

He never rushed us, never showed frustration, and treated my client with dignity the entire time—something that meant more than I can fully express. When I returned, he continued to handle everything with kindness and professionalism, helping bring the situation to a smooth close.

What stood out most to me was that this reflected the mission of Faith in Action, the nonprofit I work for in the Edwardsville/Glen Carbon area—simple, quiet compassion and grace shown to someone in a vulnerable moment.

In a world where customer service can often feel rushed, this employee stood out for his empathy and humanity. I sincerely hope this feedback reaches management, because his conduct represents the very best of what customer care should be.

Thank you again, Jacob, for your patience and compassion—it did not go unnoticed.”