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“The workers were kind and willing to walk me directly to the items that I needed. I really appreciate this because I am a senior living with disabilities and it is too painful wandering around looking to find what I need. Thank you 😊”
“I’ve been going here for over 40 years, from when it was a single building, all the way up to the current layout.
They have always been the go to place for those simple things, to those unusual fasteners and Pushmatic breakers. The running joke was, if Len’s didn’t have it, you didn’t need it. Well, with the invention of the internet and stuff, it’s a little less true, but still great for product.
The staff is knowledgeable, friendly, always great with their service department, I love their propane refill service.”
“Love the ability to select individual nuts; bolts and screws and get exactly the number I need.
Also - very friendly and helpful staff - always greet me when I arrive and will ask if I need help or where to find stuff”
“Always outstanding customer service and staff provide a great family type environment and helpful for your needs and satisfaction. Staff helpful and like you are visiting your aunt or uncle or cousins at the local store.
Good selection of items and lots of unique stuff for overall gift giving.
Nice location.
Nice shopping experience.
Thanks.”
“My Business has used Miller Ace for 29 years.They always have whatever we need for the maintenance and operation of our shop.Always helpful, always nice to see familiar faces like Leslie back in the day and Maria.Our “go to” hardware store.”
“this store is so much better than going and getting lost in the giant hardware megaplexes, they have everything you need and everyone is so helpful. They are very caring and compassionate and know where everything is at the store, no reason to go anywhere else.”
“This store is awesome. I have never had a bad experience. I always get the product or help that I need. Everyone is helpful but Sue and Karl are exceptional. They are why I love shopping local small businesses.”
“Joanna, took care of us solved our problem and blessed us with a RED BUCKET ?
#lberateREDbucket #floorprotection #swifty #ikeafurnaturetools #thatwasme”
“Nice store. I needed gardening gloves and landscaping waste bags. They were very conveniently placed near the cashier. The gardening glove selection is limited, but I was able to find a pair that fit my hands, and contained a protective leather tip for the index finger. Great for digging around river rocks.
It’s a small store and the selection of product varieties is highly curated. But it’s my first stop to purchase items for my home’s hardware needs.”
“I am a manager for a business down the street from this location. I choose to give our business to Ace because of the staff on duty. Leslie has been AMAZING at helping me out. The customer service I’ve gotten has been unmatched. Thank you to the management of this store and a special thank you to Leslie for always helping me out. Everyone at this location has been fantastic.”
“As one of the only hardware stores in central extreme central western DuPage it's a godsend when the nearest big box stores are 1/2 hour away. Hillman selection could be better but staff are friendly and knowledgeable.”
“Current store manager was amazing. Started with an enthusiastic good morning and offer to help as soon as I walked in. He processed a return for a tool that had been recalled some time ago without any hustle. Good to know that they take care of issues when needed.”
“This is a newer location, and have always found the items in stock that I’m looking for. I’ve never had to wait in line to check out except once. The store is also kept super duper clean!”
“I took in a part to repair a frost proof faucet. The individual who assisted me couldn’t have been more helpful. He provided the necessary parts, assembled them so all I needed was to reinsert the part back into the sleeve and tighten. I was provided exceptional service and encourage anyone needing plumbing supplies to shop here.”
“Our interior design firm works closely with Studio 41 on all of our projects, and Arlene is truly exceptional. Over the years, I’ve worked with many companies and sales associates, and she is by far the best in the business. Arlene is knowledgeable, approachable, and consistently responsive. Qualities that make every project run smoothly. Thank you, Studio 41, and thank you, Arlene, for your outstanding service.”
“5 star customer service given by Andrew. Without even being asked he offered to load up my carpet cleaner and did it was a smile. Beyond happy with this, highly recommend this location. Give that kid a raise!!!”
“Sales associate knew exactly what I needed from the description I game them. Everyone was helpful and kind. Would shop there again any time I need a quick trip in and out. I don't have to wander around the big box stores!”
“Excellent customer service. Went in there to see if the had a specific retaining clip. Sure enough they delivered,they had it. Just wanted to thank Charlie and Darin. Will definitely return for future purchases. You just don’t find customer service like this anymore. Thanks again, Steven”
“I had such an exceptional experience at this Home Depot location that I felt compelled to share it.
After visiting multiple stores trying to find a plant that matched the aesthetic I needed for my office, I kept running into limitations and was honestly feeling discouraged. When I arrived at this location, I was greeted by Aidan, who immediately stood out for his kindness and willingness to help. He took the time to really listen to what I was trying to accomplish and genuinely cared about finding a solution.
Shortly after, the manager, Shi, stepped in — and together, they went above and beyond to make something work for me. What impressed me the most was not just that they helped, but how they helped: with positivity, creativity, and a true customer-first attitude that I hadn’t experienced at other locations.
Aidan personally assisted me every step of the way, and both him and Shi made me feel like my request truly mattered. Even when I had to come back with a small issue afterward, Shi handled it with the same level of professionalism and kindness, immediately resolving it without hesitation.
It’s rare to come across people who genuinely care about customer experience the way they do. Their attitude, patience, and willingness to go the extra mile made a lasting impression on me.
Thank you, Aidan and Shi — you turned what had been a frustrating search into such a positive and memorable experience. I truly appreciate you both.”
“I was truly impressed by Gus and the entire service department. They recently serviced my CMC 83 HD track lift. They performed a very thorough inspection and completed necessary repairs quickly and competently, and at reasonable expense. Communication was excellent throughout the process. Highly recommend them for aerial lift service and repair.
Jacob G
Townline Timber Services”
“Friendly and helpful staff. Convenient location. The staff have excellent listening skills and take the time to understand your need before they make a recommendation. They have earned "shop locally" loyalty.”
“Thanks for letting me in just as you were closing. Myself and the person right after me literally needed something quick - like for real, quick. I was in and out with my yard waste stickers in seconds. Thanks to the closing crew tonight for extending some kindness in your judgment to open your (almost) locked door for me.”
“Did a fantastic job tuning up and repairing my mower and chainsaw, very competitive pricing. I also bought a Stihl leaf blower I’m very happy with. Scott is a very nice and knowledgeable man.”
“My experience at Menards was wonderful. Very kind and willing to help employees. The atmosphere was extraordinary. The ambiance set the move. Very clean store. Fast service. Keep up the great work guys. I will be back.”
“We’ve been ACE customers for sometime but today we feel we must say a loud “Thank you!” to two gentleman assistants at this store for a very special reason. Around midday today, I arrived at the store in search of some high temperature wire, nuts and tape to fix our water heater. Since our English is exactly perfect, we failed to get the right wire. Before we realized it, the assistants asked us more questions and found out that we needed wires that can stand really high temperatures which were not available at this store but should be at an auto parts shop such as AutoZone where we got what we really wanted. The two extremely friendly and attentive and helpful assistants essentially went out of their way to help us avoid what could become a hazard at our home. No words can express our gratitude to these two gentlemen who work at ACE for their helpfulness and care for customers. We will definitely shop more at ACE because of them.
Eric & Lucy”
“I was really impressed with the young worker who helped me. Super patient, friendly, and professional. It’s nice to see someone that young take their job seriously and care about customers.”
“I had tempered glass replaced for a storm door at Carlson Glass and want to specifically commend Danny for his professionalism and accountability. As a newer hire, he was courteous, transparent, and genuinely focused on helping resolve the situation from start to finish.
The turnaround was quick, which was especially important given the cold weather and the fact that this repair was for my elderly neighbor, who was very thankful for the prompt service.
Danny handled everything with integrity and care, and his approach made a real difference in the overall experience.”
“Looking for a sled for my son. Naperville ACE had just what I was looking for. 4 registers open this afternoon. No wait. Friendly staff. ACE consistently does a fine job with signage and the higher cieling in this store made it a breeze to find exactly what I was looking for.”
“Great service , great lumber, great trim. People that know their business. Who can ask for anything more. Okay , one more. Great prices on quality materials.”
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“Ace is the place and this particular store is one of my go to spots for hardware and keys. I also bought my last Toro mower here. The only downside is when I had the mower serviced, there was not very good communication about how things were going. This might have been due to the place they send the mowers out to, but the manager recently told me she would personally get back to me and didn’t.”