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“Terrific customer service at this location! Eric took so much time with us. My husband and I came in to address an email problem I was having on my laptop and phone. Also, I needed to buy a new phone. Eric quickly fixed the email issue and advised me on new phones. I bought a beautiful lavender IPhone 17 with lavender case and accessories on a fantastic promotion! Eric put the new liquid screen protector on it for me. He patiently spent so much time with us making sure that he answered all our questions. This is our new GO TO Xfinity location! 2840 Patriot Blvd. Glenview, IL Thank you Eric!”
“The man that helped us, Kenneth, spent 2 hours helping us transfer over my number, setting up a new account and a new phone. He was kind, patient, and great at his job.”
“I had an excellent experience at Verizon! Brandon went above and beyond to answer all my questions, set up my new device, and make sure everything was running smoothly before I left. It’s rare to find customer service that’s both knowledgeable and genuinely caring. Highly recommend!”
“Henry spent two hours with me working on a cell phone number transition. He was thorough, patient, and solutions oriented from the start. We resolved the complex issue because of his patience, initiative, and ability to navigate the Verizon support system.. Highly recommend Henry and this location.”
“I literally never wrote reviews, but Jocelyn Collins gave me one of the best Customer Service experiences I can remember.
She waited on the phone with Verizon Customer Sevice and helped navigate and guide me through to resolution out of the kindness of her heart. She was not being paid commission and helped me navigate a complex network transition from ATT to Verizon.
This store is lucky to have such a hard working and genuinely kind person onboard.”
“Vinay is the best! Super kind and patient. Went above and beyond for me and my family answering all our questions. Troubleshooting everything. We got 4 new phones! 10/10!”
“These people are fantastic they can multi task on the multi task he worked on my issue for two and a half hours. Omar and Stephanie are the best. I won't go anywhere else.”
“Kelly you are the best! Let me tell you folks, I agree with Lisa B. Kelly had 3 customers that needed extensive assistance, but not me. LOL. Her voice tone was calm, yet professional. The way she handled each situation close to closing time, you would think the store just opened. I needed internet service immediately, just moved from Florida. Kelly provided me with the right equipment, explained what will happen, what I need to do, and it should take less than 15 minutes to set up. Got home and it took only 5. Kelly, listen to me, if you decide to go into another profession, choose Emergency Room, News Anchor or Radio host. Thank you again!”
“Jennifer was very helpful and knowledgeable with the issues I had with my storage. She gave me the best suggestions that would not only help me but help me save money. She was very patient as I came in there with more than one issue and she was able to help me resolve both of them. She guided me step by step on what I needed to do next for both of the problems that she helped me resolve. I am very grateful for her help, knowledge and patience. And for also helping me save time which would have taken me a lot longer to figure everything out. Thank you Verizon and and especially Jennifer.”
“I came here for a SIM card change and Shravani was really patient and helped me through the whole process. I love the customer services Boost provides. I have been with Boost for 5 years now and they never disappoint.”
“The store is amazing. Very helpful in setting up and explaining software of the new Apple devices. Randall is the assistant manager and Nick is the store manager. Both were amazing and knowledgeable in servicing me. I highly recommend coming to this Verizon store in Highland Park. I purchased 2 new phones the I7. Idles take a little time to get use to but it will pay off in years to come.”
“Went to T-Mobile to ask about my current service and left with a new Apple Watch! Shout out to Stephanie for the help! She was kind and patient even though I had a million questions. Sending my family to this location”
“Liz and Marco were more than knowledgeable and informative in what they do. Customer service was great. People that say other wise are just impatient and inconsiderate into seeing that there's only 2 people working with 5 plus people needing help and attention. So yes the wait can sometimes be a little more than usual as expected.”
“I quick shout out to this location, specifically Spencer, for going above and beyond! I had a serious issue with my son's phone and he was so patient, friendly and helpful. Thank you so much!!”
“Great service. I came to visit the city and I needed to buy something for my phone and I found it. They are one of the places where you go for service and leave happy ?”
“I wanted to leave a review as I had superior customer service with Olivia there. She was very knowledgeable and polite. I had several questions and she answered them all .”
“amazing work here! I got helped by Kelsy and she did an amazing job. really nice and helped me open my new account here. I will be coming back to kelsy thank you!”
“I want to express special thanks to Alison for taking her time resolving my phone problems and educating me with phone operations as well. Appreciate for work that get done well.”
“Angela and Pablo helped me with a very complicated problem involving an older relative's phone and phone plan! They were so patient and knowledgeable about all the options. They also have a surprisingly wide array of phones and accessories for sale.”
“Colton Bowling at the Westfield Old Orchard store was absolutely wonderful. He was knowledgeable, patient and kind. He followed up and worked with me to solve a situation until it was cleared.”
“I had to move my dish from a flower bed to my patio (my landlord is being a j**** Lamont our installer was just wonderful and very understanding. He moved the dish so we had the best available signal. I would recommend USA Wireless Satellite TV, and Lamont for any future needs.”
“Busy store but if you want a new phone and service you gonna have to be patient till you turns coming up.However they younger gen people are not as pleasant to deal with (it is what it is)”
“I experienced an outage with my internet today and they got someone out to my home to fix my internet very quickly. From the time it went out to it being fixed was just under 2 hours. Also, Reshmi was super friendly and attentive over the phone. She followed up to make sure everything was okay. Originally I was frustrated, but the quick resolve to my issue was really appreciated. Thank you hipoint!”
“After 5 phone calls with customer service and 2 visits to other T-Mobile locations I was helped by Mojahid. He was awesome and friendly. He ran into the sale issue with customer service as I had and was able to get my phone working again. I appreciate the time he took and made sure I could make calls before having me leave the store. Not many people go the extra mile and he did.”
“Excellent service. Asked a couple of questions about my bill& Agustin answered them all in a way I understood. They don't make you feel like you're bothering them unlike my previous carrier. Thank you for the excellent service.”
“This had to be the best service and interactions in all my years of being a customer of Verizon. The staff was excellent, knowledgeable, beyond helpful, quick and all with good personalities. I was in and out, upgrading my phone and adding a second line in under 50 mins and I know this because I went on my lunch break. No BS. Shout out to Lewis and Day specifically. They are excellent!!”
“Carlos and the manager were so helpful in the purchase of my new phone and in the recycling of my old one. They were friendly, patient, and courteous, and Carlos even handed out cookies to the customers. Their kindness and professionalism are much appreciated.”
“I absolutely loved my experience with Tektiks.inc. This company is so wonderful and made my entire experience so easy. It was so helpful and always quick to address any questions or concerns I had. If you are looking app development services, I highly recommend using Tektiks.inc”
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“I recently stopped by Verizon and Nevaeh made the whole visit so smooth. She greeted me with a smile and actually listened to what I needed instead of just trying to sell me something. She explained the plans clearly and helped me pick the best option for my budget. The whole process was quick, stress-free, and honestly way easier than I expected. Nevaeh’s customer service was top tier—I’d definitely recommend asking for her!”