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“We were in the Gurnee store @ 6557 Grand Ave on 5/25/2026. Samantha helped us with an email issue we both had on our phones. She was kind and patient and corrected our issue quickly. Now that’s good customer eat service.
2 seniors who struggle sometimes with technology”
“I don't have to go into the store often by any means! I am pleased with my service and ALL devices. We had an extremely pleasant experience with employee I believe his name was Alex. Greeted at the door and welcomed to a space. We had everything handled within 15 mins. Wonderful experience!”
“Upon showing up I was greeted right away, I must of waited at least 3 minutes to get appointed to a representative.
Julius was very professional and helped me out with everything I needed.”
“Alex Ortiz was so helpful with my elderly mother in law who needed help transferring her 11 year old phone to a 3 year old phone. She had trouble hearing and he had wonderful kindness and patience. Excellent customer service!”
Internet Service Providers
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“The team went out of their way to provide excellent service in a timely manner and this is the TMobile store to go to in this area.Both the service rep and even the store manager who went way above and beyond.”