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“I want to appreciate the time and the effort this guys name Saul and Jose took for me on this August 12/13 2026, I came in just 30 minutes before they were gonna closed and I didnt notice the time but they both made an exception getting to transfer 5 lines gave me a great deal on both new cellphone services. I really do appreciate it took a while and they made it work. Thank you both!!?”
“This store is great! I was there last night for a new phone. Mike helped me through the entire process. He was kind and knowledgeable without being salesy. I am so appreciative- thank you!”
“For approximately 15 years my family and I have consistently received the BEST AND MOST RELIABLE CUSTOMER SERVICE FROM JIM VARA at Verizon in Bartlett, IL!! I’ve even called Jim while on vacation in Switzerland and within 15 seconds he solved my problem! Jim is extremely knowledgeable on the various products and services Verizon offers. He’s also a professional who take’s time to show you how to help yourself, and save a few bucks.
We highly recommend our friend Jim to all who are in need of top of the line assistance at Verizon.You won’t be disappointed!!”
“Excellent Customer Support!
The manager explained the products, features in detail; answered every question clearly; I had problem with activating stand-alone watch line and the manager stayed with us 45 minutes after the store closing hour to fix the issue.”
“Huge thank you to Brandon at Boost Mobile for making my phone upgrade so easy! He activated my new Samsung Galaxy, transferred all my data, and was friendly and patient throughout. Truly above-and-beyond service! Excellent customer service!”
“My name is Mr. Duran, I am really happy with the service I got in West Chicago. I have 20 years service with boost. Very great service. Come to 119 w Roosevelt rd.”
“Spent over an hour here changing my business plan for something better. Jessica was SUPER helpful, patient, and kind. Really appreciated her help today as I’ve been having some phone issues.”
“My husband and I went in for some help and information yesterday and had an amazing experience with Chris and Brian the two super friendly and knowledgeable guys working there! They both were SO helpful!! T mobile you are super lucky to have such great employees!!”
“John spent over an hour resolving my phone needs, issues and concerns. He was so very helpful, and patient with me. I am so happy with the customer service I got at T-mobile and with John. He is truly amazing, and very knowledgeable!
Also the 2 other gentleman, Yael, and Ahmet were very helpful too.
I highly recommend going to them, and switching to T-mobile. Thanks guys for all your help, and making a concern for me as easy as possible.”
“I had a great experience with Eric C at this T-Mobile. I called ahead to see if someone was available to help me and some family members and he assured me he'd be happy to help, and to ask for him when I arrived. He was focused and very helpful in setting up a new account and fixing an existing one. He was very patient with us and while on the phone with competitor companies as we changed plans. He also went above and beyond to accommodate us to make sure we were comfortable and understood what the process was. Again, my family and I were very pleased with the care he took to help us and I recommend him and this store.”
“Great people to work and do business with. We have been customers of Xclutel for awhile, but with remote work growing, we wanted to take our business to the next level. Microsoft teams was not very compatible with our system, but the new web based phone system that Xclutel offers is fantastic. Bill and Paul gave me an excellent demo that really made the final decision about giving it a go. It is a little more money monthly, but nothing compares to being able to take our call center phone calls from practically anywhere in the world. So with that being said, it is paying for itself with the advanced options we were given. We have one remote worker and a very small call center- and now our remote worker can easily take calls right along with the in office girls with such ease! This has taken our business to the next level and is just what we needed for all the technology/remote changes that are happening in today's workplace. Sending Paul a big thanks for facilitating this in our business and helping to keep us up to date with today's advances in technology! We are excited to see how this continues to help us grow our small business!”
“Vinakom offers fast and reliable internet with excellent customer service. The installation was smooth, and the connection has been rock-solid—perfect for remote work, streaming, and gaming. Their support team is responsive and helpful, and the pricing is fair for the quality you get. Highly recommended for anyone looking for dependable internet!”
“S -Net Communications is a vital tool for me at my work location. The service allows for easy communications both in the office and working from home and a streamlined and convenient way to obtain voicemails via email. The couple times I have had questions, their customer service team was wonderful, fast and very friendly. I would highly recommend this product and team.”
“Absolutely love Brit from this t-mobile she heard me saw what I was seeing and even investigated my error codes, this is why I'm with t-mobile thank you for all your help!!”
10:30AM - 5PM
920 Villa Street Ste D D, Elgin
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“Belem did a great job taking the time out to work with me and their IT dept given my phone has a security issue. I didn't even have this store connect my new phone a week prior since the other store was closed on MLK day. Give Belem a raise.”
“I had accidentally downloaded malware onto my phone came into the store and the manager Charles was able to help me right away they didn't make me feel embarrassed about the situation they were polite and professional.”
“I switched from another carrier to T-Mobile, and the whole process with was very smooth with Ivan. He was professional, patient, and explained everything. No stress, no confusion, he just provide a great service. Highly recommend working with Ivan if you’re making the switch. And glad to be at T-Mobile family from today.”
“Conrad at Tmobile in Bartlett was the best. He was friendly, knowledgeable, and really went above and beyond to help get us get set up! I recommend this location!”
“This kind friendly sweet employee David really helped me out!! I had a refurbished phone and it wasnt reading my sim card correctly for over a week that i got put in it a previous time because I lost my original phone out of state. David offered phones in store and directed us to one in another store that worked better for me and my needs and put the sim card in and its worked perfectly since. David was so personable and understanding to the situation if you're reading this David keep working! We need more people like you in this business!! Train others to be like you!! Thanks david”
“This review is specifically for Yania N at the T Mobile store in the Woodfield mall in Schaumburg Il. I ordered a new Samsung phone on T-Mobile online to replace my 8 year old Samsung phone and decided I needed some help setting up the new phone. She greeted us warmly when we arrived, introduced herself, and took great care of us. There were a few glitches setting up the new phone, but she quickly figured out a way to complete the transfer. I would have spent many hours on this, but she did it quickly and expertly. She politely asked a few questions about our internet coverage and gave us some great information on their wireless internet service - no pressure just information.
I observed great customer service from all T-Mobile employees at this location for about 40 minutes as we waited for the data to be transferred from my old phone to the new phone. We will always come to this location when we need help from T-Mobile and I hope to see Yania next time too...”
“I appreciate the guy who helped me today. I came with an issue & Tyler G was able to help me clear some things up & was able to help me out. If you need someone to help you - request for Tyler’s assistance!”
“Emma, the store manager, provided outstanding customer service. She helped resolve issues with my four new line accounts that another Verizon store said they couldn’t handle. She was professional, and extremely helpful ♥️”
“Recently switched from AT&T to Verizon. Stopped in the Hoffman Estates store just to get some information - but ended up walking out with five new phones! Angel and Doug were incredibly helpful, knowledgeable, and patient throughout the entire process. The switch went smoothly overall. I did run into a couple minor issues with some phone functions, but went back to the store and Angel quickly resolved everything. Great customer service and a very positive experience!!”
“After a very disappointing experience at another carrier, we walked into Verizon expecting a long and stressful process. Instead, Mina completely turned our day around.
From the moment we walked in, she was patient, knowledgeable, and genuinely cared about helping us. She took the time to answer all of our questions, explained everything clearly, and made what could have been a complicated switch incredibly easy.
What impressed us the most was her dedication. She actually stayed past closing to make sure our transfer was completed and that we left with everything working properly. That level of customer service is incredibly rare these days and did not go unnoticed.
Mina is a tremendous asset to Verizon. Because of her professionalism and commitment to her customers, she earned our trust and our business. If you're visiting this Verizon location, I highly recommend asking for Mina. Thank you for making a stressful situation such a positive experience!”
“I just wanted to express my deep appreciation to the 3 customer service gentlemen who were able to get my phone synched Thursday night after I changed my password and didn’t understand the warning message I received. For a senior, operating an iPhone feels like learning a second language and it is extremely frustrating to navigate my way through a sea of instructions on the website. Even though I had a hard time even articulating my problem to them, once they looked at my phone they were able to erase the warning. Please know how grateful I am for your patience and help.”
“The staff at this location is so helpful. I have been in the store many times and wouldn't go anywhere else. Thank you for making any cell phone issue I have super easy to take care of and taking the time to treat me like a customer that matters.”
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“Great experience at Boost Mobile! Mohammed helped us today, and he was very friendly, helpful, and professional. He took the time to answer all our questions and made the whole process easy and smooth.”