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“Vivek —is the guy to see at Glen Ellyn , Illinois, Verizon store. Spent time with us, informed us of promo’s, and friendly. What more can you ask for now a days you. 6/5/2024”
“I recently went in for an upgrade, and Daniel patiently walked me through the process, showing me my options. He was very informative and kind. He even saved my family a good chunk of change on our monthly bill by discussing our add-ons. I ended up with a new phone and a lower monthly bill. I will definitely be going back for my next phone, and I'll be talking to Daniel for it!”
“I brought my Laptop into Xpress Cell for a repair. I needed a new back cover because the current cover is cracked. I received a callback for pricing and had a hassle free time.”
“I really like going to this store because of the service they offer every time I go, Jocelin is super kind and intelligent, she helps me with everything I need. Thank you very much Jocelin, I hope you are there for a long time.”
“PS5 had HDMI problems. Took it to two Franchise operations. One tried to sell me an insurance policy and told me to wait 40 days to wait for the policy to take effect because they said it was a motherboard issue. The other had me go into the store just to tell me they don't fix PS5s even though I filled out their online form. Danny took my box, plugged it in, told me he'd have it ready the next day, and sure enough, was ready the next day. True professional, support your local businesses.”
“This young man Mason AT AT&T WAS AMAZING THE WAY HE TREATED EVERY CUSTOMER THAT WALKED IN THAT STORE. THEN ON TOP OF THAT HE WAS VERY GOOD AT FIXING THE PROBLEM I CAME IN WITH.Mason was great at explaining At@t direct tv service we switched from Comcast”
“Raul was great to work with made the whole experience of upgrading phones less stressful. Went out of his way to explain the whole process and even applied the screen protectors for us days later.”
“Mark went out of his way to help me switch to Verizon phone, internet, and streaming. I am immensely impressed with both mark and Eduardo who took over helping me when Mark had to leave for an appointment. I would recommend them to anyone!”
“We came to AT&T the day after Christmas and hands down the BEST service! Gaby was so kind, informative, and helpful. She went above and beyond to even check our current account to see if there are opportunities for savings. Gaby has a warm and welcoming demeanor, just overall someone you can ask questions to and joke with. I highly recommend this location for all of your ATT needs.”
“Great and friendly staff. Quick service as well. Recommend going here if you have kids as the manager has plenty of games/toys to keep them busy while you're there.”
“I came in to this location because wanted to upgrade my phone from a 15 to the new 17 Pro Max and Joey helped me a lot with getting this done. We also were able to upgrade our WiFi and save! I was able to get a good deal for this upgrade and Joey was patient and answered all the questions I have. I definitely recommend this location and working with Joey. He was great and very nice!”
“I just successfully switched from AT&T and I couldn’t be happier!! Jeff helped me, and he was extremely knowledgeable and saved me a TON of money. Plus after I pay my first bill in 35 days, I am eligible for a free iPad!! Why I wasted so much money with AT&T for so long is my own fault, lol. My boyfriend has had this service for almost a year and the service is great. And Jeff is awesome!! ?”
“I'm so glad I stopped here. Jose is the best. He was efficient, caring, and helpful. Made sure all my questions were answered. He made the transaction comfortable and hassle free. I never felt pressured like at the other stores.”
“This place is great. I called to inquire about a problem with my phone. Within 10 minutes I was there getting my screen replaced for free. They let me know about a possible extended warranty. Saved me 350$ and in about an hour I had a new screen.”
“I’m very happy Aldo was able to help me out . He was able to quickly set up service on a new phone I bought . Also , they do phone repairs and the quote I received here was much cheaper than the quote from Best Buy . I highly recommend this location for fast and great service ! Thanks again for helping me Aldo !”
“Just had to let you know what a good job Anderson did for me. I was in a desperate situation with my phone and went to my go to Cricket store for help. Anderson understood the problem I was having and was determined to solve it. Anderson is very knowledgeable, patient and doesn't give up. Anderson is an asset to Cricket !”
“I went in with a Nintendo switch that was having problems with the screen due to water damage and they were able to get it working right again for a very reasonable price”
“10/10 very good service! I changed my phone and they helped me rescue my contacts. Very friendly. I don't know much about technology and here they treat people with respect. Thank you Sonia.”
“Adrian went above and beyond for me at the store. He helped me upgrade to a new phone while provided such a wonderful customer experience. He was patient and cracked a few jokes during the whole process. Give this man a raise, he deserves it. Just a wholesome human being.”
“Excellent service!! They fixed my broken phone screen for a much better price than I was quoted at a lot of other places. Very honest being I know nothing about how much it should cost. Makes you wonder about the other places that quoted me hundreds more.”
“Went in for a new phone/upgrade at this location and Lisa provided me with possibly the highest level of customer service I've ever experienced. She was cordial, very knowledgeable about each product and plan, trustworthy, and she explained everything in a clear and concise manner. She went above and beyond helping me with the transfer of data which saved me a ton of time and aggravation. She turned a transaction I was dreading into a pleasant and easy experience. Lisa is the reason I will remain a loyal customer AND I will recommend her to my family, friends, business contacts, and more.”
“Outstanding customer service from people who know what they're doing. Thanks to Logan who managed a complicated transaction involving setting up a new phone and transferring the old phone to a new user. My best Verizon experience ever!”
“I went to this store because I spoke to someone on the phone and they inadvertently put my information with the previous customers name that they were working with. I spent approximately eight hours with Mario, who worked diligently to correct this error. He was polite, professional and had the patience of a saint. Thank you Mario for all of your hard work.”
“Ivan Pagan went above and beyond to help get my phone back working today contacting Verizon to resolve the problem . He was very patient and showed great customer service.”
“Trustworthy guy that fixed my phone and delivered in the time promised. He was knowledgeable and did not play games with prices, even though I was in a bind. Great place to do business.”
“Belem did a great job taking the time out to work with me and their IT dept given my phone has a security issue. I didn't even have this store connect my new phone a week prior since the other store was closed on MLK day. Give Belem a raise.”
“The AT&T in Addison, Illinois is great! When I went in, I had a pretty difficult issue with my phone and “Jordan” and “Sebastian” helped me out. Although it was a complicated issue, they were super patient and kind throughout the whole process, not to mention they resolved my issue! I recommend this store!”
“Absolutely extraordinary customer service today. My phone is outdated, I had more than a couple questions today and Giovanny helped me with every one, was VERY polite and patient with me. Would HIGHLY RECOMMEND THIS CRICKET. TY.”
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“Came in really frustrated with Customer service because i was on the phone with them for over an hour, but i was able to get help from Kevin and did what i wanted in like 3 minutes!”