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“I went in there probably during their busiest time of the day yesterday to get copies made. Despite me being unprepared on having my file ready to print the patience and service I received was second to none.
Thank you to a friendly, helpful staff on getting me my copies.
George I will remember next time to email you guys my file first!”
“Had a big suitcase that needed to be boxed up and shipped. Jason had great ideas in how to deal with this task. So it ended up being a painless experience. And once again, Jason went above and beyond; thank you again. Great experience. ?”
“This UPS store is outstanding. Always pretty quick even with many people in line. They will package your box and have it ready And out the door. Is one of the comments mentioned the fact that the same service represent this have been there for years is a good sign that people like their job”
“I have come in with questions about shipping costs and how it is calculated for my business and the manager, Nick, who's card i have, is extremely knowledgeable and patient. I did not know where to start and he explained any questions i had and options. Great people there.”
“The UPS store in Market Plaza-Glen Ellyn is the absolute best! I sometimes have the most crazy packing/shipping requests and they are always willing to find a way to make it work!! I appreciate the friendly staff as well!”
“The employees at this store go above and beyond at every visit. Exemplary customer service and genuine attention to detail. The best UPS Store in the Chicago area.”
“I only go to this UPS store. The owners (I think) Kate and Michael are hustlers! :0). If there is a line they keep it moving. They are efficient, knowledgeable and kind! Mike is currently helping me ship something odd shaped and is going above and beyond trying to help me find the most cost effective way to ship it. It's a huge (UPS) company with a small boutique feel and costumer service. Thank you ?”
“i’ve had to come here a few times to drop off online return orders, including some from amazon. the front desk people are very helpful. one woman helped me last time and she walked me through how to get amazon on the phone promptly so that i could get more return labels (they hadn’t sent me enough) and then she helped me quickly print those labels in the store. parking out front is somewhat difficult due to limited street parking and busy street but i’ve been lucky every time i’ve come.”
“Aviv is awesome. My daughter rented a U-Haul truck to move into her apartment. All went well until I locked the keys in the truck. I called the next morning to explain this fact and he said he was able to use another key to get in and also that I had left the power on (to take a photo of odometer and gas gauge) but he jumped it and said we got lucky and all was good!
Anyways, I thought it was important to not only publicly thank Aviv but point out the effort he exercised to solve the problem. All without calling attention to himself or the extra effort he put into solving MY error! Made my smile after a strenuous moving day. Thank you Aviv!”
“I cannot thank this UPS Store enough! I was in the middle of prepping for an Open House and ran into a printing nightmare—another location had me waiting over 30 minutes before finally telling me their printers were down, leaving me with almost no options.
In a bit of a panic, I called this UPS Store, and Jenna was absolutely amazing. Even though it was last minute and a larger print job, she was so kind, friendly, and willing to get it done right away instead of making me wait until the next day. She went above and beyond when I needed it most.
That level of customer service is rare these days, and I truly appreciate how Jenna saved me and my Open House. I’ve found my new go-to UPS Store!”
“I was a Lil irritated due to UPS was supposed to pick up a heavy box 5days ago. I asked my neighbor to put 2 boxes in the car. I got to the Westchester office around 820a. I went in and asked if there was a cart to bring them in. Ash and Loyal immediately went to my car and both carried a box in with no hesitation. To say they went over and beyond for me is an understatement. My wrist was messed up and I couldn't have done it myself. Big Kudos that real gentleman works at the Westchester office.”
“We had a great experience with Lilia at this location. She was attentive to our concerns and was able to assist us with the changes needed. We definitely recommend this location and Lilia's services. Thank you again for going above and beyond!”
“Your delivery guy tall bald supper nice always asking if we have pickups, and your 2 front desk guys abinash and Krishna, rally nice guys, and friendly, and always smiling”
“I’ve been coming here for quite some time and have always had great service. They are in a location that seems to be rather busy and yet everyone I have encountered here have been pleasant. When I have shipping needs or print needs I will go out of my way just to come and see the helpful folks here! Thank you for all you do!!”
“I am a frequent UPS customer and visit different ones at different times depending on where life takes me that day and even in Chicago area. I have to say Lucas at this Downers Grove location went above and beyond and definitely exceeded my everyday expectations. No other location has provided the service and positive attitude that he displayed at this location. We live in a world of quick negative feedback to be shared and not enough positive feedback. I told Lucas I was leaving one, I keep my word. It felt great to walk into a business that values your business and wants you to walk out with a positive experience.”
“The location is good, parking is a bit tricky as it's right next to the pizza place. So if you have a heavy box park up front and unload.
The process was quick once you get up there.”
“Jeff went above and beyond to assist me in shipping an item that a customer left in my store. 10/10 experience. I would highly recommend checking out this UPS store if you are in a crunch. Thanks again !”
“I used an FP postage meter while I worked at an incense factory in Chicago. It made adding postage to a stack of letters really simple and saved a lot of time manually stamping. I wish I had one when I was an intern at church!”
“Very sweet girl Their she helps me so much. She’s very nice every time I’m there. She spends time with the customers and helps them out the middle eastern girl so sweet.”
“I stopped coming here for years. BUT April the associate, her customer service was beyond helpful! & I will be continuing to return to this location because of this. I’m so thankful! Thank you for your help April! :)”
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“I’ve been using this UPS for years, primarily for returns but also to ship items. They are always super polite and helpful not only with me but all of the customers.”