Ettleson Cadillac provides a seamless car-buying process with an extensive selection of new Cadillac models like the Lyriq, XT5, and XT6, as well as used and certified pre-owned vehicles. The sales staff is repeatedly described as awesome, extremely nice, professional, great, and tremendous, making customers feel like part of the family. They are willing to work with clients, ensure buyers know all the car's features, and provide follow-up.
The service department is noted for being efficient and quick, completing work like oil changes and recalls under warranty and washing vehicles. However, experiences with after-purchase customer service are mixed, with some reporting difficulty getting timely callbacks. While most interactions with staff are highly recommended, a minor critique involved a service attendant's conduct during a vehicle drying. Overall, for many, the experience is more than worth a long trip to drive off the lot in a new vehicle.
Esteban from finance was such a great help today. His personality was great, communication was great, etc. Gilberto from service is always helpful when I go in and he makes every visit smooth with zero problems or worry. Both of these guys are great 100/10!
June 2026
Great experience! Thanks to George, Yesentia and Darius for the easy, quick buying process. Love my new, great quality used vehicle!
June 2026
Thank you again for all your help. Even though my company is new, you did everything you could and helped make the loan approval possible. I would especially like to thank Darius and his colleagues for their support, professionalism, and dedication throughout the process. Their effort and commitment were truly appreciated.
