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“During our store visit in Hoffman Estates, Felipe exemplified exceptional customer service—his helpfulness, patience, and willingness to go above and beyond were truly commendable. He sets the standard for how customers should be treated.”
“John and Chris came out for a service call today on fireplace that NW had previously installed. Fortunately it was an easy fix. Both guys were on time, polite and knowledgeable. Thank you!”
“Steve Key is a fantastic salesperson - from the moment we walked in the door until we left. Any question we asked he was able to answer. He goes the extra mile to make sure you are completely satisfied”
“Amazing customer service! Go see Jorge for the best advice and expertise on mattresses. His knowledge was top notch and helped us feel confident in our decision. He works really hard to get you the best deal. Will definitely return to this location and see Jorge next time we need another mattress.”
“I looked around a lot and for a while - a lot of options out there
American Sale sold me a Great pool table - high quality - fair price - good service and follow-up
Delivery and installation were top shelf
Great experience overall”
“My wife and I were happy with the experience. Adam was very knowledgeable about every mattress. I did not feel pushed to get any specific type. It was about our needs and what would be best for us”
“I had a great experience with mattress firm at the Addison Illinois location. They were extremely helpful. I highly recommend anyone looking for a mattress in the northwest suburbs of Chicago to hit up the Addison location. The guy was honest and direct to the point. He made shopping for a mattress very informative and easy.”
“Professionals at work. They delivered my dining room set and set up was extremely efficient. The one knock would be they did not take off their shoes or wear booties, and it was raining so that sucked. But they were great otherwise”
“John was very knowledgeable and patient with me when I was trying to find the right mattress for my budget and my needs. I highly recommend this store and ask for John. I will definitely buy here in the future and ask for John. Fantastic customer service”
“I had such a great experience at Value City Furniture! The staff was helpful, patient, and made sure I found exactly what I was looking for. My furniture was delivered on time and looks even better in person. Highly recommend!”
“La Peli Roja is super attentive, she is very patient with me because I couldn't make up my mind and the delivery is excellent on time. I recommend them to ?.”
“Purchased a Springfree trampoline and the entire process was easy. We went to the Carol Stream location, where I was able to see the trampoline and my kids were able to test it out. There was no pressure to buy and the order process was easy. It was delivered and installed quickly and efficiently.”
“Sheryl was an exceptional representative of Lazy Boy ~ she generously gave us a lot of time and suggestions to help us find just the right sectional . We are so appreciative of Sheryl’s professional customer service”
“We had an excellent experience with Paul at the Schaumburg store. Paul was kind and took the time to explain the difference between the mattresses we were interested in. Thank you Paul great customer service!”
10AM - 9PM
16 E Golf Rd Suite B, Schaumburg
Furniture Stores
“We had such a wonderful experience with this store. Tom was incredibly kind and genuinely helpful as we worked to find a lift chair for my dad, who is currently facing terminal cancer. We were visiting from Montana and on a tight timeline, and they went above and beyond to expedite delivery for us. The assembly was excellent, efficient, and handled with real care. We are so grateful for the compassion and support we received during a really difficult time. Highly recommend.”
“George at the Lake Zurich store was wonderful. He helped me make the decision on which firmness I need and had me try out the mattresses in the store.
Very pleasant gentleman”
“The friendly staff provided me with information on where I could find specific parts for a lamp. While I was there, I saw that there were enough staff to assist all customers, and the store was very beautifully decorated with high-end finishes and lighting concepts.”
“Karla was extremely friendly and courteous. She was also very knowledgeable about mattresses. The whole experience of buying a new mattress was easy. I never felt pressured.”
“My bed didn't change after 5 years of use even though I have 2 cats ! I'm ready to share my experience since I'm waiting for new delivery to have more in addition to the bedroom set. I attached below photos of new stylish black chair with loveseat that's gonna go to the office once i fully prepare the room. That looks modern and fantastic! Also I'm waiting for that cozy ans soft sectional with those unique looking and easy cleaning consoles! I gonna get it in orange instead of blue and in different size. But let me share with the last 2 photos I attached of my bed, where first photo is made 5 years ago and the second one - is current. As you see, there's no changes with the bed even though I have cats and I moved my bed 3 times since I purchased it !Now I got delivered new Tempur-Pedic hybrid "Luxe-Breeze", love how it has 2 layers of the cover besides the waterproof protector I use on the top of it. Outstanding level of look and sleep quality. My spine was never so relaxed as now and it got so easy to sleep straight on the back instead of changing position all night long. Definitely recommend , I'm obsessed with how my bedroom looks like and can't wait for the sofas coming in! Thank you Maya for helping me with everything and RoomPlace for getting these styles available to be delivered to my home?”
“Fantastic service. We purchased some stools from here for an out of state location. They got them shipped from the manufacturer to said location. And when there was an imperfection on one of the vinyl seats, they assisted me with getting a free replacement and instructing me on how to do assembly.
Shout out to Kevin and Angelina for their help.
I would recommend this place to others.”
“Extremely satisfied with the customer service! The product technicians Alex & Chris are very knowledgeable & assembled a handful of items for my new apartment. I'm so happy with my purchases everything looks wonderful!”
“The staff at the Sleep Number store in Schaumburg were very friendly, helpful, knowledgeable, and thorough. I really enjoyed working with Mary D. and I look forward to getting my new bed. :)”
“I bought a custom ottoman that was just too big and it has a specific leg structure which isn’t standard. I reached out to a few companies but decided to go with Brother’s because the pricing was exactly what it should be. Val’s communication was great, I’m hard to get a reach of during the day so his team would leave me voicemails and he would follow up with emails. The ottoman was cut down on all sides and the legs.. perfect. Plus they picked it up and dropped it off for me. Brother’s is amazing, highly recommend. Thank you Val and team!”
“Carroll Seating has been a great partner to work with over the years. We are thankful we get to have an opportunity to sit at the same side of the table and help offer solutions to their logistical needs.”
“Kim was so helpful in helping us find the right chair and ottoman for our sapce. She was especially helpful when it came to fabric selection. If you are looking for high quality, made in USA, furniture the I highLet recommend Penny Mustard.”
“My new go to furniture store. I recently moved into a new home so as expected, I needed to purchase many new pieces. After two failed attempts by Wayfair to deliver a bedroom set, my wife and I had to start searching for a set from a different store. I found Hollywood Furniture using a Google search so we decided to stop in one Saturday morning. I met the owner Monier who is very gracious. We also partnered with Jessica, and they both helped us find a new bedroom set. The sales experience was refreshing. I didn't have to pay anything upfront plus they offer free delivery. If anything arrives damaged, they will make it right. There were two drawers from that set that arrived damaged and in 2 business days I had new drawers delivered direct to me. I then canceled an existing order with another furniture company and placed that order with Hollywood. Part of that second order just arrived and we're very happy. Please check them out if you need furniture for your home. Hollywood partners with various manufacturers so they may find exactly what you're looking for.”
“Great instore experience, the staff were great. I have been skeptical about buying a sleep number, now I am happy that I did. Great product! Start saving your money now and buy a Sleep Number bed!”
“I would like to say a special thank you to store manager Mike at this location. Mike’s store was 1 of 3 stores in the country that had a sold out painting I had been on the search for. It was completely sold out online and on clearance, so I knew my chances of finding it were slim but I decided to head to my local World Market to get a list of stores that had it in their inventory and start calling them. I quickly discovered after calling a few stores that World Market does not typically ship to their customers from the store if the item is not available online (even if the customer offers to pay for shipping), nor do they typically ship store to store. Out of the 3 stores I spoke to that had it, Mike’s store was the ONLY store that didn’t completely deny my request to ship it. Instead, he suggested options for how we could make it work, even though they cannot take credit card payment over the phone for security purposes. He even came up with the solution to ship it to my local store location to spare me the shipping costs AND without making me pay for it over the phone in case there is any damage to it during transit. My painting will be here at my store in Charleston, SC this Thursday, and I look forward to finally going to purchase it. Thank you, Mike, for your excellent customer service and willingness to help me when other store managers wouldn’t. I would highly recommend this World Market to anyone in this area of Illinois!”
“Great in store experience with staff assisting with design and options.
Staff answered all my questions and assisted multiple times following my deliveries.
The design and Stealthtec system work great in my space and I am excited to have it for years to come.”
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“Nicholas greeted me after I walked in, was very helpful and knowledgeable about the mattresses. I felt confident with my purchase after trying different mattresses and his explanation of the different types. Highly recommend this location and Nicholas. Thank you.”