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“During our store visit in Hoffman Estates, Felipe exemplified exceptional customer service—his helpfulness, patience, and willingness to go above and beyond were truly commendable. He sets the standard for how customers should be treated.”
“The team at Northwest Metalcraft provides expert advice and quality products at very competitive prices. Shane was patient and kind as he walked us through the selection process of our gas fireplace and patio furniture. Shane made my fireplace dreams come true with beautiful brick veneer (expert installation to meet fire safety requirements), bronze doors and conversion from wood burning to gas. The showroom is huge and filled with many made in the USA products to assemble your backyard retreat. I could not be happier with our purchases over the years. We are very thankful for the team of support and expertise in this niche market. Keep up the great experience and look forward to working with you again next year!!!! Wishing you and your family run business continued success.”
“We had a great experience with Jorge! He asked so many questions and showed us plenty of options. Jorge was very patient with me and my husband through the entire process. Jorge was so friendly, knowledgeable and overall just fun to work with!
Thank you Jorge!! ?”
“My wife and I were happy with the experience. Adam was very knowledgeable about every mattress. I did not feel pushed to get any specific type. It was about our needs and what would be best for us”
“Steve Key is a fantastic salesperson - from the moment we walked in the door until we left. Any question we asked he was able to answer. He goes the extra mile to make sure you are completely satisfied”
“Great experience with Brittany and Tony in getting my new spa. They listened to me about my floor plan and desires and recommended a model that was a better value than the more expensive one I had my eye on. To me, that’s the mark of true professionals.”
“La Peli Roja is super attentive, she is very patient with me because I couldn't make up my mind and the delivery is excellent on time. I recommend them to ?.”
“Salesman Andy was a great help! Walked out with 2 mattresses and an amazing deal! Definitely the right choice of store! Andy was very good at explaining the differences, as well as listening to what my grandpa was looking for! Will for sure be purchasing here again the next time we need another mattress.”
10AM - 7:30PM
336 W Army Trail Rd, Bloomingdale
Furniture Stores
“We had an excellent experience with Paul at the Schaumburg store. Paul was kind and took the time to explain the difference between the mattresses we were interested in. Thank you Paul great customer service!”
“I had such a great experience at Value City Furniture! The staff was helpful, patient, and made sure I found exactly what I was looking for. My furniture was delivered on time and looks even better in person. Highly recommend!”
“Professionals at work. They delivered my dining room set and set up was extremely efficient. The one knock would be they did not take off their shoes or wear booties, and it was raining so that sucked. But they were great otherwise”
“Purchased a Springfree trampoline and the entire process was easy. We went to the Carol Stream location, where I was able to see the trampoline and my kids were able to test it out. There was no pressure to buy and the order process was easy. It was delivered and installed quickly and efficiently.”
“John was very knowledgeable and patient with me when I was trying to find the right mattress for my budget and my needs. I highly recommend this store and ask for John. I will definitely buy here in the future and ask for John. Fantastic customer service”
“Sheryl was an exceptional representative of Lazy Boy ~ she generously gave us a lot of time and suggestions to help us find just the right sectional . We are so appreciative of Sheryl’s professional customer service”
10AM - 7:30PM
531 S Rand Rd, Lake Zurich
Furniture Stores
“George at the Lake Zurich store was wonderful. He helped me make the decision on which firmness I need and had me try out the mattresses in the store.
Very pleasant gentleman”
“I have always had a great experience at Littmans. Dave is so responsive and helpful with light selection. This is a quality organization who has provided me with great service over the years when I wanted to replace the lighting in my home. I would highly recommend this company. I can pick up any product I order from them without worrying about shipping and delivery fees. They have assisted me in getting some existing lights repaired and for replacements as well. It’s been a great experience each time I worked with them. Dave is particularly responsive and helpful in finding me the best lighting for my space. I always think of them for my lighting needs.”
“Karla was extremely friendly and courteous. She was also very knowledgeable about mattresses. The whole experience of buying a new mattress was easy. I never felt pressured.”
“We had such a wonderful experience with this store. Tom was incredibly kind and genuinely helpful as we worked to find a lift chair for my dad, who is currently facing terminal cancer. We were visiting from Montana and on a tight timeline, and they went above and beyond to expedite delivery for us. The assembly was excellent, efficient, and handled with real care. We are so grateful for the compassion and support we received during a really difficult time. Highly recommend.”
“My bed didn't change after 5 years of use even though I have 2 cats ! I'm ready to share my experience since I'm waiting for new delivery to have more in addition to the bedroom set. I attached below photos of new stylish black chair with loveseat that's gonna go to the office once i fully prepare the room. That looks modern and fantastic! Also I'm waiting for that cozy ans soft sectional with those unique looking and easy cleaning consoles! I gonna get it in orange instead of blue and in different size. But let me share with the last 2 photos I attached of my bed, where first photo is made 5 years ago and the second one - is current. As you see, there's no changes with the bed even though I have cats and I moved my bed 3 times since I purchased it !Now I got delivered new Tempur-Pedic hybrid "Luxe-Breeze", love how it has 2 layers of the cover besides the waterproof protector I use on the top of it. Outstanding level of look and sleep quality. My spine was never so relaxed as now and it got so easy to sleep straight on the back instead of changing position all night long. Definitely recommend , I'm obsessed with how my bedroom looks like and can't wait for the sofas coming in! Thank you Maya for helping me with everything and RoomPlace for getting these styles available to be delivered to my home?”
“We recently replaced our counter stools and our experience with Ryan and his team was great from start to finish. Ryan took the time to explain all of the details to consider when making a choice and we are so pleased. We highly recommend Bar Stools, etc.!”
“Extremely satisfied with the customer service! The product technicians Alex & Chris are very knowledgeable & assembled a handful of items for my new apartment. I'm so happy with my purchases everything looks wonderful!”
“I bought a custom ottoman that was just too big and it has a specific leg structure which isn’t standard. I reached out to a few companies but decided to go with Brother’s because the pricing was exactly what it should be. Val’s communication was great, I’m hard to get a reach of during the day so his team would leave me voicemails and he would follow up with emails. The ottoman was cut down on all sides and the legs.. perfect. Plus they picked it up and dropped it off for me. Brother’s is amazing, highly recommend. Thank you Val and team!”
“Kim was so helpful in helping us find the right chair and ottoman for our sapce. She was especially helpful when it came to fabric selection. If you are looking for high quality, made in USA, furniture the I highLet recommend Penny Mustard.”
“My new go to furniture store. I recently moved into a new home so as expected, I needed to purchase many new pieces. After two failed attempts by Wayfair to deliver a bedroom set, my wife and I had to start searching for a set from a different store. I found Hollywood Furniture using a Google search so we decided to stop in one Saturday morning. I met the owner Monier who is very gracious. We also partnered with Jessica, and they both helped us find a new bedroom set. The sales experience was refreshing. I didn't have to pay anything upfront plus they offer free delivery. If anything arrives damaged, they will make it right. There were two drawers from that set that arrived damaged and in 2 business days I had new drawers delivered direct to me. I then canceled an existing order with another furniture company and placed that order with Hollywood. Part of that second order just arrived and we're very happy. Please check them out if you need furniture for your home. Hollywood partners with various manufacturers so they may find exactly what you're looking for.”
“Monica was wonderful I ordered picture wall art it came damaged. I didn’t wanna go into the store, but I had to because I had to return it. Monica was very helpful. Sad thing is all the pictures were damage so it really wasn’t their fault that they didn’t check it before they sent it out, but when I got there, she refunded me my delivery charge and the wall art in full I will return. I love the store. People were very helpful clean store. It is turned around though. It doesn’t look like the Elmhurst store so zero on the wall art but five on the Customer Service.”
“Great instore experience, the staff were great. I have been skeptical about buying a sleep number, now I am happy that I did. Great product! Start saving your money now and buy a Sleep Number bed!”
“The staff was attentive, available immediately, knowledgeable about what I needed. They offered me a variety of options and even stayed late to help me decide which fabric to go with. I couldn’t have had a better experience.”
“I had owned a Hepplewhite chest-on-chest for nigh on 3 decades, and it was past time to restore it. The mahogany veneer was loose at the base, and the corners of the upper chest were quite ugly with the veneer long gone. After only 2 centuries (!), the glue had loosened, internal parts had fallen off and drawers could not be opened. And that wasn't the half of it! So I called Caledonian--one of the best decisions I've ever made. Their knowledge and workmanship are without peer. Not only did Caledonian restore the piece perfectly, but Barrie shared information about the chest-on-chest that I never would have found on my own. These gentlemen are experts; I would not entrust my antiques to anyone else.”
“I truly love working at Carroll Seating Company. I love being a valued member of a team where my ideas are not only welcomed but utilized. The management team is excellent with a hands on approach. They are eager to make sure everyone's needs are met and that all employees feel supported. Work/Life Balance is the motto we live by and providing excellent service for our clients is our always our goal! I would highly recommend working for Carroll Seating!”
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“Great service and prices plus they will take your old mattress and box springs after a complete set up ... Most of the other places we looked at would not do this”