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“The customer service here is excellent. I would like to applaud Isaac for his eye for detail, and Patience for looking for an item that was discontinued. This man deserves raise and promotion because holy crap did he go out of his way for me!”
“My wife and I went out on Thursday July 2 to run some errands. Didn't plan to stop into Mattress Firm but we did as we were wanting a new bed. Anyway Sanjeev Gupta met us at the door. He was great, we explained our situation and he understood exactly what we were looking for. He showed us 2 different types of bed explaining each one. We went home thought about it and called him to see when he would be there on Friday July 3rd. We told him we would be in. A crazy storm moved through the area on the 3rd and the store lost power. He called us to let us know so we didn't make an unproductive trip. We went in on July 4th and sealed the deal. I think Sanjeev went above and beyond and exceeded my expectations. I'll be referring people to Sanjeez. Thank you Sanjeev!”
“John and Chris came out for a service call today on fireplace that NW had previously installed. Fortunately it was an easy fix. Both guys were on time, polite and knowledgeable. Thank you!”
“The staff is very friendly and knowledgeable. The bed frame I got was not as I expected and Jorge worked with me to satisfactorily rectify my issue. The delivery was good. They sent me notice when they were on their way and were very respectful of my home. I would recommend this store to my friends.”
“Very friendly and knowledgeable salesman, Steve was particularly helpful in locating the mattress I was looking for which was not on display in the showroom. I strongly recommend Mattress Firm for your next Mattress.”
“Been shopping at five star for 10 years. I always have the best experience . Rocio is fantastic and so sweet . She's has great taste in style for helping us always pick the best furniture.”
10AM - 8PM
1008 N Rohlwing Rd #400, Addison
Furniture Stores
“This is our first visit to the place I think you have a good selection and very good knowledgeable service by Mr. Ben K. We were impressed and end up buy the matters. Ben is a great guy.
Thanks.”
“I looked around a lot and for a while - a lot of options out there
American Sale sold me a Great pool table - high quality - fair price - good service and follow-up
Delivery and installation were top shelf
Great experience overall”
“Blu took the time to listen to what I was looking for. He made sure to tell me all the details that made each mattress different. I was able to confidently choose the perfect mattress for us.”
“La Peli Roja is super attentive, she is very patient with me because I couldn't make up my mind and the delivery is excellent on time. I recommend them to ?.”
10AM - 9PM
16 E Golf Rd Ste B, Schaumburg
Furniture Stores
“Gerald, our salesperson was absolutely amazing! He knew all about the furniture, explained everything in detail, and was extremely patient with us. WE DEFINITELY RECOMMEND HIM!!”
“I believe I found the perfect matress for me. At a great price, too!
A friend and myself went to Hasseless matress 1st. We tried out all kinds. We then came to Matress Firm annd met Paul. Paul was very kind and patient while we tried out some of the same and other brands. He was very informative and helpful with coming to a final decision. I think it was more helpful to talk to a sales person. As we found out about quality, guarantees, tryout periods and return policies, it became an easy decision. Thanks for your time and help Paul!!”
“Jeff was great to work with. No pressure. He was patient and addressed any questions or concerns we had. We are happy with our deck furniture purchase.
Delivery men were courteous and efficient.”
“I'll be glad to give you a review when you refund the $99.00 charge for your so called white glove delivery service. They delivered the chair plugged it in and told me to read the brochure. I think they were in and out in less than 5 minutes .”
“We had an excellent experience with Paul at the Schaumburg store. Paul was kind and took the time to explain the difference between the mattresses we were interested in. Thank you Paul great customer service!”
“The friendly staff provided me with information on where I could find specific parts for a lamp. While I was there, I saw that there were enough staff to assist all customers, and the store was very beautifully decorated with high-end finishes and lighting concepts.”
“George at the Lake Zurich store was wonderful. He helped me make the decision on which firmness I need and had me try out the mattresses in the store.
Very pleasant gentleman”
“We had a couch from Room and Board that needed the cushions cleaned and refilled after loosing a lot of their down filling. They did a great job and the cushions look and feel like new.”
“Fantastic service. We purchased some stools from here for an out of state location. They got them shipped from the manufacturer to said location. And when there was an imperfection on one of the vinyl seats, they assisted me with getting a free replacement and instructing me on how to do assembly.
Shout out to Kevin and Angelina for their help.
I would recommend this place to others.”
“Chris and Jorge delivered my furniture not just once but twice. They were amazing! Their customer service skills and just being genuinely caring in how they set my furniture up, shows they care about their job and they care about their customers. Thank you Chris and Jorge!! I hope to see you again. God bless you both and have a Happy Thanksgiving and Christmas!!”
“Mary Dooley at the Schaumburg , Illinois store was wonderful. We walked in not knowing much about sleep number beds after trying other mattress brands in our search for a new mattress.
She taught us about the technology behind sleep number beds. She showed us the difference in our spinal alignments before and after adjusting the bed. We felt it in our bodies almost immediately.
She answered all our questions and gave us time to discuss what we felt and wanted.
It was a positive experience from the moment we walked in the door till the final purchase. We are looking forward to our bed arrival and better nights sleep with less aches and pains in the future.”
“Carroll Seating has been a great partner to work with over the years. We are thankful we get to have an opportunity to sit at the same side of the table and help offer solutions to their logistical needs.”
“Thank you so much for the amazing furniture! Jess was amazing to work with. I would highly recommend giving Hollywood Furniture a try. They were very accommodating with delivery and were very fast and friendly! Couldn’t have asked for a better experience.”
“We headed to RH Outlet on a Saturday in search of a king sized bed frame. We were greeted and helped by Howard, who was wonderful - polite and helpful. We found a bed we liked for a great price and we used one of the 3rd party delivery recos they provided. The transporit movers were excellent and everything went extremely smoothly! The gallery and selection are huge and this is definitely worth checking out. Just remember you'll have to pay a bit extra for delivery if you don't have a large vehicle. Totally worth it in my opinion!”
“Great instore experience, the staff were great. I have been skeptical about buying a sleep number, now I am happy that I did. Great product! Start saving your money now and buy a Sleep Number bed!”
“I want to give a huge thank you to Madelyn at Kirkland’s for her incredible kindness and effort! I had lost my Labubu, a very special gift from someone dear to me, and was heartbroken thinking it was gone forever. Madelyn went above and beyond to help me find it. She was patient, caring, and truly went out of her way to make sure we tracked it down. Her genuine kindness completely turned my day around.
It’s rare to find someone who cares so much about helping others, and Madelyn is definitely one of those people. I’m so grateful for her help and am looking forward to seeing her again next time we visit!”
“I purchased our sectional sofa today at Ashley Furniture store in Schaumburg and I had a very good salesman by the name of Luigi Mikhail. Very nice guy to work with, knowledgeable with the sofa I was looking for and very patient and professional at the same time.”
“I received excellent customer service, and appreciate all of the options. It’s nice to be able to order all the right Pieces to design your own couch. Steve was my sales consultant and he was patient, knowledgeable and provided excellent ideas to help me. I highly recommend!”
“We had an 11 o’clock appointment with Valerie We’re there 10 before 11 and she was waiting for us
Extremely professional with a big smile
We were interested to buy a queen size bed with storage
Valerie took us around and show us all the styles all the colors everything that was available at the store
We finally purchase a beautiful bed
And we can’t wait to see it in our home
Valerie made our shopping experience very enjoyable. She’s a big asset for your store.”
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“Nicholas greeted me after I walked in, was very helpful and knowledgeable about the mattresses. I felt confident with my purchase after trying different mattresses and his explanation of the different types. Highly recommend this location and Nicholas. Thank you.”