10AM - 7PM
20291 N Rand Rd Suite 113, Kildeer
Mobile Phones
“Ray was wonderful and so helpful after a really stressful day. My mother shattered her phone screen while we were rushing our dog to the vet today and fixing her phone was the last thing we felt like doing afterwards, but I’m so glad we stopped in. Service was quick, done within a few hours same day. The phone looks brand new and the price was extremely reasonable. Thanks Ray!!”
“Paris was great at explaining everything that exists about my phone and my son phone and all the accurate numbers and prices of everything very helpful and very polite and professional to speak to great for your company thank you very much awesome doing business with Paris G....”
“Rose was amazing and super friendly. She fixed the screen on my phone in under 30 minutes. Also, she went above and beyond and changed the battery. My phone now looks and feels brand new I recommend Rose to anyone who needs the screen on their phone fixed. Thank you very much!”
“Randy was so amazing! He helped my mom and I pick that best plan for our family! Very grateful for his patience and kind attitude! He also spoke Spanish which made my mom feel more comfortable which was greatly appreciated”
“The BEST customer service EVER!!! Thank You Peter A. from the Schaumburg Store! I appreciate all the time and patience you had with us!! I know it was a process and Thank You!!”
“My experience at the Rolling Meadows Verizon was wonderful. Joey helped me with an issue I had with Zagg and my screen protector. He also believe me find a new case. Joey Ella’s very helpful, and he was very accommodating to all of the customers.”
“After visiting another AT&T location and also the Apple Genius Bar for help with my iWatch, this AT&T location was my last hope!They were very patient, tried everything they could to help me without having to send in the watch and wait for an exchange.The solution took a while but, they were very pleasant and helpful throughout the process. They were also very kind to each other when workshopping ideas. The whole environment was great! Shout out to Jose and everyone working today 1/31/24”
“I dropped my phone (s23 ultra) and messed up the digital display (despite no cracked screen). I brought my phone in to the shop and within 5 minutes they were able to diagnose that it was a digital display issue. I left my phone with the team to repair and within 1.5-2 hours they had my phone back up and running as if there were no issues. Highly recommend the shop and their great team.”
“The store manager Ed is awesome. He is professional, detailed, and helpful. I came it to upgrade my iPhone and he made it super easy. I would highly recommend Ed and this store.”
“Cris helped my family with a complicated, snarled phone sharing situation that we have been struggling to manage. He was quick to understand the situation, forthcoming about our options,and extremely knowledgeable about solutions. We are appreciative for his professionalism, consideration, and effectiveness. Thank you, Cris!”
“For many years now, our purchasing process with DVD Overseas has been successful from the initial ordering to the fulfillment of the order. We are very satisfied with DVD Overseas' customer care. We appreciate their attentiveness and care to process our orders in a timely fashion with great direct communication. When a product was out of stock, they reached out to us with other product options, and even price-matched as necessary. As always, it's a pleasure working with DVD Overseas and we look forward to continued successful ordering!”
“Cynthia was very helpful with purchasing new phone and transferring phone data. She was very patient and explained each step of the way. This was a very pleasant experience. Kuos.”
“I went to boost mobile to try to connect the phone and they helped me a lot and they are very professional in what I recommend this place to everyone who wants another phone”
“My Series 2 Apple watch ended up with a cracked screen. I was told it would take a couple of days to get parts. I dropped it off on Monday and picked it up good as new on Friday for the $160 quoted. Had the cost been more, I would have just bought a new one. I was warned to keep it out of water as these repairs open the factory seal, which is fine. I would not hesitate to have them repair other items as needed.”
“Lee is an absolute wizard configuring the perfect plans and devices to fit your needs. Lee reduced my monthly bill and upgraded our devices! Do not call Verizon for plan and device upgrade information. They will leave you uninformed, confused, and frustrated. Lee at the Long Grove Verizon store will analyze your usage, devices, and plans then make a plan that satisfies your needs.”
“The screen of my lenovo laptop suddenly stopped working. I called the recommended Lenovo repair centers but none of them answered. I saw the great reviews for this place and gave them a call. A few hours later and for a very fair price, my laptop screen is fixed. Thank you Sergio! It is good to know that they've been here for many years and that they also sell phones and tablets.”
“They stayed late after the store closed to make sure my 4 phones were setup and working correctly. Leron is the guy to goto, he was great. Straight forward and will tell you how it is bluntly. Kept us entertained and laughing while he was working. Will be going back here for his assistance with phone issue going forward”
“I can’t thank Jazmine enough for all her help today! She was so kind & funny and made the process of switching over 2 phones super easy. She really went the extra mile to make the process as smooth as possible. Pleasure to work with her and her manager!”
“I upgraded my iPhone at the Buffalo Grove store and the rep helped me understand the costs, and transferred my information as well as installed the screen saver. Overall a great experience and I will definitely return for all my future phone needs.”
“I can't even articulate in just one review how Awesome Neal is. I came in to pay my bill and trouble shoot my crappys s7edge and apparently I was eligible for a new phone and it so happens the 9s just came out. SO naturally the upgrade just seemed like the right thing to do. Now I got a sweet new phone and I owe it all to Neal Patel at the woodfeild store for being the real MVP putting the team on his back and getting me the UPGRADE !!! also he helped me lower my bill cause he noticed by upgrading to a new plan I might save on overages thanks pal.”
10AM - 7PM
1 W Rand Rd, Mt Prospect
Mobile Phones
“The young man was knowledgeable, patient and explained everything to me. I was so grateful to have a store employee give me time and answer my questions about my options with ATT. When I called the 800 number, the person said he would call me back in 15 minutes. That was 36 hours ago. I will always go to the store for knowledgeable information.”
“I’ve been coming to this AT&T store for years. I always get the best customer service here. Everyone is very welcoming and knowledgeable. The store was busy but they still helped me in a timely manner. We got our three upgrades done and they saved me $50 a month on my internet bill. Thanks for everything!”
“Great experience! We came in to upgrade our plan and purchase two new phones with Frank and he’s the best. Very knowledgeable and attentive. Mauricio explained the process and was so helpful. Highly recommend this location!”
“I needed special help because my voicemail stopped working. I was in the store for a while and witnessed how Isabel Valentina helped each person that came in a caring way. Everyone had problems and she patiently helped them. You are lucky to have such a great person representing ATT. I will find Isabel when I need to get new phones or services. And. She dug in a fixed my voicemail. I had called customer service on the phone and after more than an hour, they could not help me. A big thank you to Isabel.”
“They have the best service at this Hoffman location, the others do not serve you well and do not help you solve problems, if you come here Mike and his team are very good at their job!! I will always come here.”
“Had an amazing experience! Christopher is amazing and was so helpful! I brought my 6 year old and 8 month old and he was so kind and nice plus so good at his job!!!!! Was in and out fast! Thank you T mobile for your amazing service and nice workers!!!!”
“I have been in the Cricket location in Palatine several times and Ana has always been very pleasant, helpful and efficient! No matter what issue/question I arrive at the store for, she never makes me feel inept or inadequate! I'm also quickly in and out when I need to make an in-store trip! Love our Palatine Cricket store!”
“My husband and I get a great experience. Amazing customer service. Very personable. They walked us through the whole transfer process and were patient as we collected our info to complete this process. Thank you Abdul!”
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“I wanted to change my phone service and had the pleasure of dealing with A total Rockstar of a sales rep named OMAR! He was knowledgeable, pleasant, and the whole reason my wife switched over! This guy is awesome and definitely deserves a promotion or raise!”