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“Awesome product backed with professional attitudes and true service.
100% recommend and will be buying these for my real estate clients. They are THAT GREAT!”
“I Came in building rick was very helpful, polite, showed me everything that I need..I got a unit same day..he is awesome and very knowledgeable about the storage...DEFINITELY DESERVE.. A RAISE. ..THANK YOU RICK I APPRECIATE GOOD GUYS LIKE YOU”
8AM - 4:30PM
847 Deerfield Pkwy, Buffalo Grove
Self Storage
“Closed out a storage locker this morning. This facility is always spotless, well lit and carts available at the door. Kimberly was kind, thoughtful and helpful. She remembered my late husband very well and went “the extra mile” to facilitate the move out. Highly recommend.”
“The Gentleman who assisted me was outstanding, courteous, efficient and very kind. He knew his stuff and the facility is SUPER clean, and everything was very easy, from entering and access to storage. I highly recommend them! (Libertyville facility off Park Ave)”
“Great experience. I’ve been renting at this location for over a year and I’m now moving to a different unit and Arthur took great care of me and my wife so we’re signing up for another year and hopefully for years to come”
“Bruce offered fast and easy solutions to the problems I presented! I haven’t had a more smooth experience with any storage company; employees and all. Thank you!”
“Been using their storage for over a year. Great experience! Berley has been such a great help! Can access easily and until late and they have carts for easy moving. Would recommend if you need a storage unit in the area.”
“Probably The Best Customer Service I've Had From A Storage Unit In Forever. The Girl There Was Really Nice, Showed Me A Couple Units Before I Made My Decision. She Walked Me Through Everything Perfectly And Was Beyond Super Nice And Kind. She Needs A Raise Working In The Sun Like That. Good Thing She Had A Golf Cart To Ride In Instead Of Walking.”
“Very satisfied! Mike D. Was really helpful and insightful with my move in process! I got a unit near the loading dock. I even payed for a year straight! Also to mention i moved from another public storage because this one seems much more convenient for me with the parking it offers. Very satisfied customer here.
Thank you”
“Wonderful to deal with, and Tom the Store Manager is always helpful and accommodating. Especially with us being a NFP football program and trusting the storage of all our equipment!”
“Very quick and efficient, amazing service, and a great price for 3 hours of work! The movers were very careful with our belongings and willing to move furniture in our designated areas. Would recommend this service over and over again!”
“Laura is outstanding!!! She helped me secure 3 storage units with little to no advance notice. I would highly recommend this facility for your storage needs. All of the storage units are clean and easily accessible.”
“I chose this Life Storage location a few weeks ago because of the reviews, and the reviews were NOT just hype. Marty is a helpful and courteous man who is a wealth of information and always friendly. This place is clean, well-lit, and the atmosphere feels safe. The only thing I think could be changed a little is that the overhead garage door stays open longer than it should after the eye has been cleared, but I am new to this storage stuff, so maybe there is a good reason for that. Otherwise, Marty is truly an asset to the company and this location is bright, clean, and wonderful.”
“I recently spoke with Chris and Carla about a question that required their assistance. They were extremely friendly and clear communicators, provided great advice, and accomplished the request quickly at exactly the right time. Thanks for the ongoing superb support!”
“⭐️⭐️⭐️⭐️⭐️ Five Stars! Brent at Public Storage is outstanding! He went above and beyond to find me the best Memorial Day special for my 10x40 RV spot—even calling me back to share a new deal. We met in person to finalize paperwork, and he helped me choose the easiest space to navigate. His personal touch and commitment to getting me the best rate are exactly why I come back year after year. Top-notch service!”
“I’ve been renting with storage mart for years and as of recent it has been an absolute pleasure working with Tom and Sammy they are very professional and kind thank you guys”
“Julie was awesome. Very nice and courteous! If I had any questions or needed help she didn’t hesitate to help. Highly recommend Extra Space Storage for all your storage needs.”
“Was shopping for a friend who was looking for a 10x20 drive up and it was after hours. The new ESS Kiosks at another close facility worked great! Mike followed up with me the next day. I will recommend Extra Space to any other friends and family.”
“Everyone at this Public Storage location has been extremely friendly and go out of their way to be helpful. My unit is as promised, no hidden charges. Owners are attentive. I would rent from this facility again. I have dealt with both Mike and Kayla and they have both been great:”
“Krystle was super helpful in helping me find the right storage space for my items. She was very patient with knowing I had to be moved in within a certain time frame. I def recommend contacting Krystle for all you storage needs.”
“The manager at this location was really helpful as I was given inaccurate information about a kiosk on location. This manager didn't have a kiosk but offered to drive me to a location that did so that I could pay my bill, she stayed with me as navigating the machine was not straightforward and she helped get the attention of someone at corporate who could provide a zip code to be the required information to use the kiosk. She then offered to drive me back to my hotel. I was extremely grateful.”
“Very nice and respectful crew who did an excellent and speedy job on both sides. The estimate was spot on. The free boxes were just right too. So happy we had their help with our move!”
“Kaija is the kind of manager who makes a storage stop feel simple. She keeps the place running tight, stays on top of every detail, and answers questions with patience and clarity—so even moving days and last-minute runs stay low-stress. The way she spots issues early, whether it’s access timing or billing tweaks, saves time and headaches for customers and staff alike and turns Extra Space Storage into more than just a row of units; it feels like a well-kept, dependable part of the neighborhood. Her steady care sets a standard worth recognizing and supporting, and it’s a big reason this location stands out.”
“Michael was extremely helpful in showing me the different type of units they had available and helping me determine exactly what I need. Setting up the account and using the app was very easy. Would recommend this facility.”
“I stopped into the office to inquire about storage and Lucia was wonderful. She answered all my questions and made some suggestions. I will be back to see her in the fall.”
“I had very good time at storage public. One girl name jazmin was very much helpful to me ever since my English not so good. Very much value and very sweet woman make easy for me. 10/10 good store.”
“Edit: the manager was very helpful and is actively trying to get me a lower rate. Tip: go straight to your location’s manager and don’t go through their online corporate support.
I have not had any issue with the staff or facility itself, however I’m extremely frustrated and disappointed because my monthly rate is increasing nearly 40%—just four months into my lease. When I chatted them for clarification, customer service representative simply said it’s due to high demand and that they reserve the right to raise prices whenever they want per the lease.
Of course demand is high—this is one of the busiest moving seasons in the Chicagoland area. But no advance notice, no explanation, and no consideration for how disruptive this is? Storage isn’t a service I can easily cancel. This would require renting a U-Haul, finding a new facility, and moving everything again. It’s a major burden.
This policy feels deeply unfair, especially so early in my lease. I chose Public Storage for its affordability and reliability—now I feel taken advantage of.
Please reconsider this approach, or at the very least, offer more transparency and flexibility for your customers.”
8:30AM - 5:30PM
520 W Colfax St, Palatine
Self Storage
“CHRIS AND JOE walked me through everything I needed to know and then Joe took me through a walk through the facility, which was amazing nice and warm. Looking forward to having my stuff here. Everything was easy Peezy for signing up and getting access to the building right away five star experience with a cherry on top”
“Kelly, the manager is very professional takes her time to help us with our needs. We have three storages at the location and she was very helpful and we have preferred other people because of her professionalism and being so friendly and her customer service is superb.”
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“The women that helped me was wonderful. Explained everything in detail. When I came back to have delivery guys bring things in she helped me with the lock, she was very accommodating. The facility is spotless”