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“Diane Mueller is my go to girl she is the best she can get things done when I have an issue with my account I’ve called customer service they tell me they do things they never do I come to the branch to sign the paperwork and it’s never done. Diane gets things done. She is awesome. She’s an asset to the company she deserves a raise she His perfect customer service skills, perfect knowledge of banking industry, and she actually gets things done”
9AM - 5PM
455 W Northwest Hwy, Barrington
Banks
“Susan was exceptionally welcoming and was great at walking me through refinancing my car loan. She was patient, kind, she gave great advice for future purchases and she was very friendly. She did not make me feel like I was asking any “stupid questions”. I look forward to working with her in the future.”
“The staff at Palatine Bank & Trust are outstanding and caring individuals. Helpful beyond words . A true community bank. Chris T helped us flawlessly . We appreciate the attention to detail.”
9AM - 5PM
60 E Main St, Cary
Banks
“This group of people are amazing! Fun and Real as it gets! They are always more than their job title! I love seeing their faces and will only go to this affiliate !”
7:30AM - 5:30PM
625 Cog Cir #200, Crystal Lake
Banks
“Everyone is always very helpful and cheerful at the Crystal Lake IL branch. I’ve never had a problem. Diana is always able to get me what need in a very timely fashion.”
8:30AM - 6PM
201 S Hough St, Barrington
Banks
“What attracted me to this bank was the friendly staff. While some of my favorites may have changed over the years, one constant is that the staff remains very knowledgeable and pleasant. Presently, my new favorite is Cheryl Miller at the HE Community Bank on Palatine Rd. Great job Cheryl!”
7AM - 7PM
218 W Main St, Dundee
Banks
“Pamela Miehle walked me through the entire process, constantly staying in touch with updates and guidance. I was ignorant of how much was involved in this process but with such great support and reassurance everything came together perfectly and painlessly because of all of the people involved.Thank you so very much.”
8:30AM - 4:30PM
One W Northwest Hwy, Palatine
Banks
“I have worked with Brian Klingenberg for my marketing business as well as personally. He is great to work with, quick to respond and very knowledgeable. I was able to make hard business decisions with his guidance and will refer anyone to him in the future.”
“Carl Oguamanam is great to work with! He has a highly professional team and closing loans together is a breeze! I look forward to many more opportunities to work together. Thanks, Carl!”
“I usually go to the Cary Bank and Trust but the one time I had to go there was because Cary Bank's machines were acting funny so they told me to try Crystal lake. First time I have went there I was greeted nicely by Cindy Suarez, she did an outstanding job, and I was impressed by the way she greeted me and took care of the situation. She got me a card and I was on my way. Outstanding job Cindy!”
“Nikki is amazing - a total example of a personal banker, even though she is now the branch manager. It's a beautiful thing to have established relationships you can call on when needed. This kind of customer service is what keeps us loyal to Parkway Bank in Carpentersville.”
“My Grandma Immel needed me to deposit some cash and so I did her a favor and walked there. Staff were nice enough to give me a receipt and deposit her cash into her account, even though I wasn't the account owner.”
“I have been with First American since they were Southport Bank. I love the bank and employees. But I had a situation of a fraud on my account. And was not pleased at all what I was told. But decided I’m not going to stress over it. Lesson learned.”
“Dan Pagano is a top notch LO! It's always a pleasure working with Dan and his team. I strongly recommend giving Dan a call for your next real estate transaction!!!”
“I've been a First American customer for over 30 years, and I continue to be amazed by their excellent customer service. I need to give a special shout out to Kathy Murray who works at the Round Lake Beach branch. She went above and beyond to help me right before the 4th of July holiday. Her efforts for me were a fine example of what customer service is all about.Thanks again, Kathy.”
9AM - 6PM
195 IL-120, Volo
Banks
“I've always used consumers. It was my first bank, first credit card. Helped build my credit so much. The staff was always so nice and the building itself is always clean. But since Covid I feel like I've had problems with the online and getting through to people on the phone. I always had to go in to get information. I work nights and make deposits using the ATM. They were under construction for a few days and I noticed they were open and it kept rejecting my deposit. It was just annoying. Ever since the new system in the drive thru I've had nothing but problems.”
“Lilya was a huge help and very knowledgeable in the banking products offered by selfreliance. She knows what she is doing, she is passionate about it, and pays attention to the details.I love coming to this branch because I am always treated well, always greeted warmly and always helped by friendly people.I highly recommend this branch, and think it's the best out of all branch.”
“The place is very clean, fast and friendly service. There are employees who speak Spanish and they have several offers when you open an account with them, you have to know them a well established bank with very good service, a mask is required.”
“The customer service rep I spoke with was friendly, patient, helpful and thorough. He also gave me additional info that I had forgotten to request. All customer service should be like this. I would definitely recommend First American in Buffalo grove to friends and family.”
“I really like this Bank and all the people that work in it. They are very efficient and friendly. My biggest gripe is that at the drive-in window they don't make the far left window for business transactions. Somebody simply depositing a check should use any other lane. I typically have large Bank envelopes filled with deposits for my business. And I sit in line and wait for Joe average when there are other lanes open and available that I simply cannot use. This is an inconvenience to another wise great bank to do business with.”
“I've been a First American customer since 1988. For the past few years, I have worked with the fine people at the Lake Zurich branch. They are wonderful, customer-oriented employees that go above and beyond to meet all of your banking needs. I would definitely recommend this branch for all your banking needs.”
“I had a fantastic experience with Mario who assisted me with all of my banking needs over the phone. He was professional, courteous and extremely helpful. I even had to call him back a second time and he didn't hesitate to help me again. He genuinely made me feel like a valued customer. I will definitely continue to bank at this location in the future.”
“I used to bank at the local xxxxxxxxxxxx Bank and Trust but was unhappy with the service so I switched to Northside Community Bank. They are amazing. Opened my account and was given personal service by their AVP. She even called a few days later to see if we were satisfied with the service. When does that happen with other banks?!?!?! Truly amazing. I am soooo glad I changed banks.”
“Great friendly staff(Tamara/Amy) that know what they're doing with a smile on their faces. Not fake ones either, like Chase. Easy parking, smaller personal bank, convenient”
“Joanna is amazing! She doesn't have to go out of her way to get to know the people who bank there but she does. She always has her eye out on ways for you to earn more money. She has a great smile and friendly attitude every time you come in. One of the best BMO banks I've been to. Great customer service!”
8AM - 6PM
150 Washington St, Barrington
Banks
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9:00 AM - 5:00 PM
399 Lake Marian Rd, Carpentersville
Banks
Open 24 hours
5745 Northwest Hwy, Crystal Lake
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“Cudos to Fritz the branch Manager for helping us. Since we found Fox Lake branch to be a total failure, we called Fritz to report another fraud. He fully understood the urgency level, 10/15 minutes on the phone + 10/15 minutes in his office and he had everything under control and well managed, we left feeling we were in good hands. Great job Fritz!!”