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“Kara and her staff are not only very knowledgeable but SO FRIENDLY! They have the best of the best when it comes to products. I can’t say enough good things about Twelve Paws. Highly recommend! Shop local when you can! ❤ I follow them on socials to get updates on new stuff, events, etc:)”
“We took our two dogs here to get their nails trimmed. The groomer couldn't have been nicer. One of the dogs was very skittish, and she kept talking to him in a very calm voice to keep him calm. I wish I knew her name to give her the proper recognition she deserves.”
“I love our rewards points! It feels like we always have a reward or some cash when we shop, which is always very exciting. We go here a lot. We get our three dogs groomed here and buy our dog food here - we can’t recommend it enough. When one of our dogs came down with an allergy we spent hours in and out of the store to find out what worked and there was always someone there to help us and answer our questions or suggest us a new option. We took a couple of your marketing materials to pass to our friends and family who have dogs as well. We’re excited to have them join our Krisers family.”
9AM - 7:30PM
755 Waukegan Rd Ste 150, Deerfield
Pet Stores
“I was just at my favorite store with the kindest and nicest staff and managers!
Brie advised me very thoughtfully on an alternative approach to my Basset Hound ears situation… and she’s very helpful.
She takes her time listening to the concerns and then advises what she believes is something that has already been working on other pups with the exact same issue.
Then I got to the register and Michael and Mathew were very nice.
The ambiance in the store is very welcoming.
I bought the best food also advised by Brie and I left with such a happy feeling that I thought I had absolutely to share with my fellow animals lovers.when we go get our animals their food or we need additional advice we need to feel that we are in a place were people know what are they talking about.
More importantly they know more than us and they are kind with their time.
Big thanks today for everything!
Bri, Michael and Mathew
Everything was perfect!!”
7AM - 7PM
105 Schelter Rd #204, Lincolnshire
Pet Stores
“Extremely knowledgeable and very helpful. Every staff member made sure I was being helped and answered any questions I had. Great selection of healthy plants and fish!”
“Great and professional people! Very friendly, pets lover and excellent service! Special ''Thanks'' for Abby, my cat loves her very much! I am glad to come here!”
“Very helpful, friendly and knowledgeable staff. I get my cat food here because it is always fresh and not broken into smithereens like when ordering it thru Amazon.”
“Patty's pups was a great experience. She is a professional at communicating. She runs a clean facility. All dogs looked very well taken care of. We love our new puppy! Thank you for making our journey a positive experience.”
10AM - 7PM
291 Skokie Blvd, Northbrook
Pet Stores
“Mr Benjamin Buttons checking in again.So why is it that my mom always finds these things for me at PetSmart? However, she also did pick up some freeze dried beef liver which is one of my favorites!”
“We have been going here for years. I am always happy with the way they cut my golden doodle. He is always happy to go. The staff is very friendly and professional. I highly recommend Spa for Dogs.”
10AM - 4PM
14245 W Rockland Rd, Libertyville
Pet Stores
“Everybody was so very helpful and I adopted the healthiest PURE BRED dog
, yeah, all the dogs , over 50 plus in my life, yes I am ancient, BUSTER a is a pure bred HOUND ! Red bone ! Wonderful breed, but ya gotta have patience with this breed, I have adopted GSPs, GERMAN Shepards , mixed , off the street, lost and found , this guy is like a land shark, but so sweet and gentle.
He had sisters here last couple of weeks before LAST CHRISTMAS!?
I actually am worried about them , READ some of these guys reviews,
What the fudge is wrong with these people ?? Blame the people trying...Their best to do the right thing?
REALLY I HAVE HAD SERIOUSLY SICK DOGS IN MY LIFE! BUT WHATS BETTER?
taking a sick puppy to love and heal or that it was left to DIE
Buster and his sisters were left to die,
Is like everyone doesn't understand
4 million dogs are available for adoption!
We get dogs from OTHER COUNTRIES, these guys and WRIGHTWAY rescue
Get dogs from all over,
There is going to be problems, if LIFE
Was perfect , would there be dogs to even adopt?
O yeah those people who can't deal with anything that's right 😂”
“Very welcoming, clean and Gavin was helpful showing me the more durable toys for my pup (which I bought 3 of).
But man, the prices of clothes for dogs are a little insane ? human clothes are cheaper. Maybe it's just the hype of having a pup now a days.”
“Wonderful training with Connie. Our golden retriever took 4 classes there over the last two years, from beginner puppy through fun trick classes as a two year old. She makes it fun for dogs and owners. A great deal for high quality training.
We also like their grooming service. All around friendly place.”
9AM - 9PM
6405 Grand Ave, Gurnee
Pet Stores
“I wanted to leave a review to recognize the cashier who helped me during my visit today at the Gurnee PetSmart location. Unfortunately I didn’t catch her name, but her associate ID on my receipt is A-509580.
She was incredibly patient and took the time to make sure my coupons were applied correctly so I received the proper discounts. She was kind, helpful, and never once made me feel rushed during the process.
While I was checking out, another customer behind me became extremely rude and impatient and even used a derogatory slur toward the cashier. Despite the situation, she remained calm, professional, and respectful the entire time. It honestly impressed me how well she handled such an uncomfortable moment.
I ended up speaking up because the comment was completely unnecessary, but I wanted to make sure she receives recognition for how kind and professional she was throughout the entire interaction. Employees like her make a big difference in the customer experience.
Thank you to associate A-509580 for your patience, kindness, and professionalism. I truly appreciate your help and hope management knows what a great employee they have.”
“Nice employees, if you need to find help there a several on the floor to assist. A very wide selection of dog and cat food. Banfield Animal Hospital located in the store This is very convenient for pet owners. It deserves the five stars”
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“The aquarium light arrived in great shape and was packaged securely in an outer box with packing material protecting the inner product box. The item is correct and what I ordered. The ordering experience was very easy and I see their shop offers cool extras, which I am sure is awesome for folks who are frequent orderers. The only complaint I had was I ordered premium 1-4 day shipping. The item had not yet left their shop on day 5. I contacted customer service about the issue and they were very prompt in addressing it. I think I contacted them by email at around 8am and the problem was addressed to my satisfaction by noon. I really like that they have actual people checking their email and working with customers throughout the day. I would definitely order from this shop again for that alone. Well done!”