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“Postmaster Matthew and his team are very accommodating, happy to help and very pleasant. I came with my daughter’s wedding invitations twice today and Matthew said he’d help me both times! Great customer service!”
8:30AM - 1PM 2 - 5PM
2001A Waukegan Rd, Techny
Post Offices
“Probably the best post office in the United States. There's only two postal clerk windows and PO boxes. No route carriers. PO personnel are expertly trained.”
“A wonderful post office superbly operated by Naomi. Exceptionally kind, gracious and a credit to the postal service. Naomi, is exactly the sort of operator everyone should aspire to be and one USPS should treasure. She makes the experience hands down the best experience in the Chicagoland area. Her, and Victor are both wonderful, and I'm grateful for all their support no matter the complexity of the postal problem you have!”
“I love this location even though I don't live in Lake Bluff. It's on the way to my workplace, which is very convenient for me. It's a small facility, bright, and it feels easy to get in and feel safe. Service personnel are friendly and knowledgeable; the process is fast, and waiting time is usually very short.”
8:30 - 11:30AM 12:30 - 5PM
1 Briar Rd, Golf
Post Offices
“By far, this is the most helpful, friendly, and well organized post office I have ever lived near. They routinely go out of their way to help you mail a package (even when you don't have the right tape or box), choose the correct shipping class and even will run out to the truck to retrieve your mother in law's Easter package because Yours Truly forgot to put her room # on the address. It is a jewel of a post office and I hope it stays open for a long long time.”
“The customer service is #1 at this post office! I always can depend on my packages being delivered with care, and promptly. Any questions or concerns I have are always answered. Jazzy is my favorite clerk;).”
9:30AM - 6:30PM
1951 McConnor Pkwy, Schaumburg
Post Offices
“Lovely staff always. I accidentally dropped off a package in the 24hr drop box with the wrong label on it. Oh no! I came in when the post office opened to hopefully correct my error. The staff member (I forgot her name) was kind enough to go through all the packages to find mine. There were a lot... I had shipped four separate items, and she got them all for me. I found the one with the wrong label, and was able to put the correct label on it. Then shipped it off! This was totally my mistake. So I greatly appreciate all the help I received. Thank you!”
8:30AM - 5:30PM
833 Central Ave, Highland Park
Post Offices
“I had a postal money order for about $700 that could not be used for the purpose intended so I needed to have the money refunded. Lisa at the Highland Park Post Office is my hero. She took my phone number and called when they had enough cash on hand to make the refund. It took quite a few months because they rarely have that much cash but she faithfully kept my number. THANK YOU, LISA! Other post offices misinformed me. They told me I had to get the refund at a bank, which is not true. Lisa was right and went above and beyond the call of duty to help.”
“I love this post office! I don't live in Highwood but I go to this location as you get a small-town feel, the clerks are friendly, funny, helpful and efficient.”
“Over the years I have always received amazing help from this annex. The people I speak with are always patient and do their absolute best to help me out. Due to my own error, I put the wrong address on a package and Ebony has been tremendously helpful in locating the package. Ebony always picks up the phone and works tirelessly to make sure we all get our mail correctly. I am very grateful for all the hard work that Ebony and the entire team at this annex does!”
“Most reviews are old. Service is good, workers do their job well and efficiently. Gets busy at times, and the office is small. So, plan trips accordingly if you’re low on time.”
8:30AM - 12:30PM 1:30 - 5:30PM
1787 Orchard Ln, Northfield
Post Offices
“I see a lot of bad reviews but I've been here probably about 10 times and generally don't really have any issues. And definitely not any issues that would not happen at any other post office I've been to. Yeah the workers might not have a fake customer service Smile on 24/7 but don't really expect it, they help with the transaction and then we're done”
“We're midway between Lake Zurich and Mundelein but we almost always go to Mundelein because we feel the service is better and we don't have confidence in the Lake Zurich office. We lived in Long Grove for 25 years and weren't impressed with the lake Zurich branch, we are much happier with Mundelein and especially our delivery guy Andrew.”
“Had a lost package for almost a week but in inquiry on Saturday night Monday morning got a call from North Chicago that they located it and would get it to me within 2 days and that’s exactly what they did”
“I understand that people can get a little crazy at the post office, but our experience getting passports was very smooth and seamless!
Our family of 4 got it all done in less than an hour and the young lady doing the paperwork and taking the pictures was very nice and helpful. Again everyone's experience will vary and at such a busy place, but can't complain!”
“The staff at this location is always very helpful and are procedurally focused. The are knowledgeable and efficient. The line always moves so the wait is not long.”
“I went to apply for my daughter's passport. Sheri helped me; she's a very sweet and patient woman. She explains everything carefully and clearly. Thank you, Sheri.”
“Today my parents applied for their U.S. passports, and we are extremely satisfied with the experience. The staff was very kind, professional, and helpful. The whole process was quick and smooth.
The Vernon Hills USPS truly stands out compared to other locations. I have never experienced unfriendly service or any difficulties there.”
“1:50 Saturday afternoon Sent a package and the clerk was patient with me and very helpful. In and out, including buying a mailer, packing it and addressing it, in about 6 minutes. Other customers seemed happy too.”
8:30AM - 6:30PM
255 N Buffalo Grove Rd, Buffalo Grove
Post Offices
“It gets busy here like any USPS but I was very impressed with Pat. She was running the place solo and was swamped, but was super friendly and on top of her job on a whole different level. Super impressive, she should absolutely be in charge of that place.”
“The vitriol toward this place is - to me - incomprehensible...I've been coming here for years and never once had a bad experience. The clerks & carriers are kind as can be, interior of the office is always clean and neatly organized, essentially the ideal village post office. Far too many seem to take the USPS for granted. Once in a blue moon I've had a minor mix-up or two, but nothing worth writing about. Whatever issues the post office has are with upper-level management, not any of the hardworking personnel who are out there every day, keeping the service alive and running.”
“I had a great experience shipping a few packages with Kendra today. Some of my items had incorrect addresses, and instead of just handing them back to me (which has happened at other locations), Kendra immediately pulled up her phone to help me find the right information. She suggested the best shipping options and went above and beyond to ensure I was taken care of. I really appreciate finding people like her who prioritize a great customer experience. Highly recommended!”
“Went in today and Mary behind the counter was so pleasant and helpful. Some of the best customer service I have seen in a long time. She was very kind to an older gentleman as well in helping him to get his package all set.”
“I had a great experience recently at the Morton Grove Post Office (June 2024). In order to officially change my mail forwarding address due to a move, I needed to go into the Post Office to confirm my identity, old mailing address, and new mailing address. Al at the front desk was great. He explained the process thoroughly and what I needed to complete it. He was also EXTREMELY patient when I was attempting to shuffle though my email looking for my leases and an email from USPS that I needed. I really appreciate how helpful and calm he was during the whole process and it was very seamless. Thanks Al!!!”
“Go to lover level for delivery do not go on the ramp. Park on any available dock from 15-20 . Bring your bills inside and put safety vest on. They unloaded me in 10 minutes”
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“The customer service is impeccable, knowledgeable and courteous. The negative reviews are posted by self-centered morons that don't understand how the post office works.”