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“my internet went down this morning. called zentro and expected some sort of delay, much to my surprise antonio and larney, two of the nicest and most capable techs arrived in less than a couple of hour. fixed my internet in less than 20 min. i cannot thank them enough.”
“Paul provided one of the best customer service experiences I’ve had at a cellphone store. He was knowledgeable, patient, and took the time to walk me through all my options when switching plans. He even found me a better price than what I was previously paying. I truly appreciate his professionalism and support. thank you again!”
“Great reps at this location. They helped me and walked me through my options on how to switch over to Verizon. The whole team was very nice and easy to work with.”
“Had a great experience here, upgrading my old phone. Dave was a king! He helped me through the process and even stayed late past close, making sure my data got safely transferred over to the new phone. Definitely coming back here for any future purchases or upgrades!”
“I visited on a Sunday and desperately needed to upgrade my phone having not done so in almost 6.5 years. I’ve always been a Verizon user and the phone trade-in experience was so painless that I was waiting for the other shoe to drop the whole time. So very thankful it was remarkably easy to work with their staff who answered all my annoying questions with care and attention AND could tend to other customers simultaneously. Chris held it down! He was super knowledgable and made the visit way less stressful than I was making it in my head. I’ll be back here again for sure!”
“Lorenzo was very kind and patient explaining the process of updating my phone. As a senior i appreciated that very much. We seniors spend money too. Thanks again”
“I literally never wrote reviews, but Jocelyn Collins gave me one of the best Customer Service experiences I can remember.
She waited on the phone with Verizon Customer Sevice and helped navigate and guide me through to resolution out of the kindness of her heart. She was not being paid commission and helped me navigate a complex network transition from ATT to Verizon.
This store is lucky to have such a hard working and genuinely kind person onboard.”
“I cannot say enough about how wonderful my experiences are in this store. Jack is so very kind courteous and patient. He should teach other stores in the manner of his. I am delighted every time I work with him.
Came back again today and as always great service from Jack!
Came in again and like always Jack was so kind and patient. Very happy with this store!”
“Brittany was super fast and helpful with a new device transfer thank you Brittany!! Great music and vibes happening in the store as well 10/10 experience all around”
“Massive shout out to Robert. He was absolutely the best at handling our issues.
My family is spread across 3 different states, and we were transferring 5 line and home internet. Robert was extremely getting us transferred over and got us well settled in.
I know a lot of people give bad reps for authorized retailers, but I’ve had nothing but a great experience here.”
“I went in today to get help for a phone and Brenda got me set up with a new phone and got my information to the new phone since I don't know much of these things but thankfully it all turned out good”
“Absolutely amazing service, Amir was the best person to help us possible. He was so kind, patient and informative about the company products and services that my family member was able to get her phone issues resolved and needed up arranging a new internet service with them after the visit went so well”
“Thank you edoar it's always lovely to come in and see this young man always so helpful and attractive please everyone come in to this store great help great service.”
“Omg what a lifesaver it was a long process due to the other company not trying to relase my number but she was patient and even helped me get my accounts onto my new device”
“⭐️⭐️⭐️⭐️⭐️
Exceptional service — ask for Jose!
Jose, the store manager, truly went above and beyond for us. He did all of the heavy lifting—setting up our business account, adding 5+ lines, and making sure everything was done correctly and efficiently from start to finish. He was extremely knowledgeable, patient, and took the time to walk us through every promotion available so we were getting the best possible deal.
His associate Jason was also helpful, but Jose absolutely led the experience and made the entire process seamless. Because of how well we were treated, we’re already planning to move our personal lines over from Verizon next.
If you want things done right and want someone who genuinely cares, Jose is your guy. Highly recommend this T-Mobile location!”
“Jeremiah and Kenneth are super helpful. I am extremely happy with my new phone and watch purchase! I’ll be going to them going forward for my Verizon needs.”
“Kelly you are the best! Let me tell you folks, I agree with Lisa B. Kelly had 3 customers that needed extensive assistance, but not me. LOL. Her voice tone was calm, yet professional. The way she handled each situation close to closing time, you would think the store just opened. I needed internet service immediately, just moved from Florida. Kelly provided me with the right equipment, explained what will happen, what I need to do, and it should take less than 15 minutes to set up. Got home and it took only 5. Kelly, listen to me, if you decide to go into another profession, choose Emergency Room, News Anchor or Radio host. Thank you again!”
“I recently upgraded to the iPhone 15 Pro Max with Boost Mobile, and it's been an amazing experience. The sleek design and stunning display make everything look vibrant. The performance is incredibly fast, and the battery life is impressive. Boost Mobile’s network is reliable, and setting up the phone was a breeze. The camera takes professional-quality photos and videos, capturing every moment beautifully. Overall, I’m thrilled with my new iPhone and the excellent service from Boost Mobile. Highly recommended!”
“I came here for a SIM card change and Shravani was really patient and helped me through the whole process. I love the customer services Boost provides. I have been with Boost for 5 years now and they never disappoint.”
“Breyanni was such a great help. We talked for a week before I made it in to upgrade my phone and she helped me get all of my information to the new one. Highly recommend.”
“Boost mobile is definitely the way to go ?. I was giving some helpful saving information by an amazing staff, that help me save on my phone plan. And when I tell you it is a HUGE saving. Thank you Boost Mobile for having the best phone plan amoung all. Boost Rocks ?.”
9:30AM - 7PM
3748 N Kimball Ave, Chicago
Internet Service Providers
“My customer service representative Abel made my visit to get a new phone fun! he was extremely knowledgeable and seemed to know exactly what I wanted in a phone!”
“The young lady Sasha was a great help with me today informed me of things I needed to know that would make purchasing a phone inexpensive and easier totally fixed my situation and I left with a smile she’s awesome gooo Sasha”
“I stopped in this store because my phone wasn't working after leaving another MetroPC. Thanks to Vzma and her colleague, they figured out the problem and got my phone working! They both were so nice and took the time to figure out the issue. Thank You!”
“Great service. I came to visit the city and I needed to buy something for my phone and I found it. They are one of the places where you go for service and leave happy ?”
“Just moved to Chicago (first month here) and kept having phone issues. The manager with the cool hand tattoos helped me twice — she was amazing, patient, and actually fixed my problems. I forgot her name but she's the real reason for this 5-star review.
I came in 3 other times when she wasn't there, and honestly? Some of the team didn't even try to help. I'm not trying to single out everyone — if you have work ethic, this isn't about you. But if you don't… you know who you are. Customer support isn't easy, but come on.
Still, that manager alone deserves all the praise. Thank you!”
“Had a great experience with the rep at this location. His name is Edy and he made my overall experience positive. Had a terrible experience with my previous network and the transition was seamless and he explained all of the plans very well. Give this guy a raise.”
“Alex helped me get a new phone and tablet. I appreciate his patience and explained the promotions to me clearly. I highly recommend coming by and ask for him to assist you.”
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“Janeli was fabulous. I went into the store already frustrated because of an issue with an online purchase. She completely took care of everything in store and helped me get through working with Verizon’s online/phone team(which is brutal). Bilal who I believe is the manager was amazing too. He made sure everything was going smoothly and that I got the deals promised to me online. Highly recommend going to work with these two in person vs doing an online transaction. They made it easy.”