“The phone customer service is awful for Verizon. After being on the phone at home for hours on three separate occasions, I walked into the Verizon store ready switch to another carrier. Eli was very calm and helpful. He was able to get me the credit for mailing back my old phone within minutes. He also helped me choose an updated plan and decrease my monthly amount by removing services that I never used and using online banking, something no one else ever discussed with me. Thank you Eli for de-escalating my issues with customer service. This store is superior to any others.”
“Janeli was fabulous. I went into the store already frustrated because of an issue with an online purchase. She completely took care of everything in store and helped me get through working with Verizon’s online/phone team(which is brutal). Bilal who I believe is the manager was amazing too. He made sure everything was going smoothly and that I got the deals promised to me online. Highly recommend going to work with these two in person vs doing an online transaction. They made it easy.”
“Great customer service. Angel helped me out. Had a bad experience with Xfinity. Got me all set up and out the door within 30 minutes. Everything explained clearly nothing was hidden and has answers to every question. Extremely respectful and well trained reps.”