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“Very nice staff who have helped me on numerous occasions since I bought my first home down the street about a year ago. I’ve had a number of projects where it’s my first time trying to fix or replace something and they’ve always patiently walked me through everything and answered my questions. They’re also very dog friendly and my dog knows when we’re getting close and starts walking faster so he can get all the attention from the staff he loves.
Great neighborhood store and so glad I moved in near them. It’s great being able to walk 5 minutes and get everything you need for a home project.”
“Always good customer service. They ask good questions and find solutions. The experience shows. Thanks guys for helping with vaccum lons and much more. Great hours. .. Bravo.”
“They are so knowledgeable and always help me to find the perfect hardware. I always bring either a cabinet door or a handle I removed to make sure I get the right size. If you can't find what you are looking for there you won't find it anywhere.”
“Wasn’t a believer until I bought a 13 dollar belt sander years ago and hoped it would last me a project or two. I think I may have to donate it if I ever want to be in need of buying another one.
The staff here is one of the best locations I’ve been too. I prefer it over Hanover park and Cary, the staff always makes sure your getting the best deal possible and is super friendly with answers. Probably the best place I’ve been to if you ever need a random tool to make that next project easier. Also they have a lot of tools that may normally only be available at a premium price point and the DIY’re the solution they provide is great.
Their products and easy customer service make me reminisce about the good old days of well built, inexpensive tools, that carried a lifetime or long term warranty.
I just bought an oscillating spindle/belt sander that is 99% the same guts as a Rigid for 4-5x the price. Never thought I’d own a luxury sanding item like that for the shop but I got that and a cart full of tools for less than the cost of one at the big orange store.
Oh also people like to harp on the “imported quality” where do you think everyone else comes from? You’re paying for a brand, up until recently the Hercules lineup of tools actually had Samsung sourced battery cells being utilized. I don’t think most people at this stage of the game think Samsung doesn’t know what they are doing when it comes to electronics.”
“This is one of the best Ace I have been to. The employees try to help to the best of their knowledge. Always friendly and even in a power outage, they are their to help everyone.”
“I have to say this is hands down the best best Landscaping Equipment Dealer I've ever delt with in the 23 years I've down Commercial and Residential Landscaping...Danny Anderson has helped us out multiple times after my Echo addiction has lead me down a road of no return now that I've bought $6000 in Trimmers, Blowers, Multi-Tool Head and Attachments, Pole Saws and more to come!! My only supplier now for all my equipment needs is Arlington Power Equipment via Danny Anderson...”
“Today, i bought a new undercabinet lighting system for my kitchen from Norwest Electrical Supply.I was so impressed by the knowledge, professionalism, and courtesy displayed by Matt P. & Alex, along with the rest of their team. They answered all my questions and patiently went over all my options.By the time i left the store, i knew that i would be doing repeat business there.”
“Chris was a wonderful help with the pack rack that I purchased on this trip and for letting me know more information about the table saw and router table I will be purchasing soon. It was definitely well worth the trip.”
“I came into purchase some specialty small screws and the people that I talked to really didn't know what I was talking about. Fortunately Jim who I'm sure has been there a long time knew exactly what I needed and found them within minutes.
If I owned this store I would ensure that I keep Jim on board because the rest of the crew is extremely inexperienced in hardware stores”
“The staff at True Value in Lake Forest is very helpful and always willing to assist! Whether a light bulb for a microwave or a single screw of any kind, if they do not have it, they will order it. Though, they have a plentiful stock of most items I need.”
“Been coming here for years. Sometimes everyday for a week. Staff has always been great at w answering questions. Cant beat the prices or warranties, and the quality of the products is higher than you would expect. Sammy helped me out at the register the other day and he was very good at making sure we knew about the current and upcoming deals, as well as the free gifts they sometimes give out to Inside Club Members. Really happy to have one close to home. Will be coming here probably for the rest of my life.”
“Great place and tremendously helpful staff! My son had his Boy Scout Eagle Project and we stopped by to order some wood panels and get recommendations. We were very pleased with the quality of product and service. Will go back again!”
“Today, I visited Ace Hardware in order to obtain a key for my recently purchased used vehicle and a house key as my current one is on the verge of breaking. I would like to express my gratitude towards Lisa. Despite being ready to finish her shift for the day, she went above and beyond to assist me. She stayed back, ensuring that I had everything I required. Her exceptional help, patience, and dedication did not go unnoticed. I am thankful for this outstanding service and will definitely be returning to this store more frequently. Thank you, Lisa, for your exceptional effort.”
“I was sorry to see Casper's leave but happy so far with ACE.
Friendly workers and generally have the items you need for your home projects.
Always happy to shop at smaller, home. town styled businesses.
Please give this hardware store a chance before H.D.”
“Love the new design of this store! Caishers always greeting every customer that walks in the store. All of the employees willing to go above and beyond with customers services. Been shopping here since 2013. Thank you all!”
“Excellent selection, fair prices, and friendly help every time I stop in. A great resource for anyone in the trades. Love supporting local vs big box and online retailers.”
“I still use my Bosch 601 113 134 VS 935 (2 speed) Electronic drilland the 8-1/4" circular saw. I had Addison put a new switch on the saw some years ago. Got 3 of the 12Volt drills. Most tools within the last 3 years bought from Milwaukee have left me high and dry.”
6AM - 8PM
670 S Rand Rd, Lake Zurich
Hardware Stores
“Tom at the Lake Zurich Rental center really helped me out. I was planning on renting a sewer rodding machine because my shower was backing up. After listening to my issue tom suggested the issue was in my septic field. Turns out I took the cover off and the tank was totally full. Tom chose to help me solve my problem over the phone instead of just trying to rent me a piece of equipment. I will think of this rental department whenever I need another tool to rent. Thanks again TOM!”
“Had to duck in to buy a couple feet of wire for a light switch install. The store was staffed very lightly but the cashier was able to flag down the manager on duty. The manager tracked down the right wire, cut it to length, and peppered in some DIY knowledge along the way. Even though the wire only cost a couple bucks, he never rushed me.
Glad to have this store in the area for quick trips. Staff are friendly and professional. Certainly beats the longer trip to the big box home improvement store.”
“Staff are nice, place is easy to navigate and well stocked
Usually decent sales
Good parking lot, good sales people and I always have gotten what I needed and sometimes even more
Don’t sleep on the food sales here too…”
“I inadvertently ordered the wrong color, despite saving some money due to a free shipping coupon. I contacted Koffler and spoke with Heide, who offered for me to return the product and order the correct color.
It was my error and there would be additional cost to return it, so I decided to keep what I ordered and maybe find a place to use that while waiting for another free shipping coupon.
Heide felt bad that I ordered the wrong product the first time and posted a note to herself to let me know the next time there was a free shipping coupon. When that occurred, Heide reached out to me, not once, but twice so I was able to take advantage of the free shipping. Who does that?
Heide and the others I spoke with at Koffler were very nice to speak with and I complimented Heide to her manager, Ron.
Thank you again Koffler for your excellent customer service!”
“Had an emergency, needed caulk for a window job. The next day they had a truck coming from their other location with the caulk we needed. Very nice people, looking forward to more orders with them.”
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“I’d like to express my deepest gratitude to the young man Sean in the lawn equipment area. Not only did he answer all of our questions in our time of need during a power outage but he helped myself and my wife load up other items we would’ve forgotten. BIG Kudos to this gentleman!”