Appliances in Machesney Park, IL

“I just wanted to share how incredibly positive my recent experience was. I have honestly never had such great service in a store like this before. What started as a pretty big problem was handled so smoothly that it ended up being only a minor inconvenience once they took over and then solved the issue completely.
Because of this experience, you’ve earned my business for the long run. I truly appreciate the care, professionalism, and effort your team showed.
A huge shoutout to Chris, Savannah, Trinity, and Ashley for going above and beyond and making this such a memorable experience. Thank you all again!”

“Needed some round grill grates that nobody seemed to have for Memorial Day grilling. Had already been to several stores. Finally went to local Home Depot. Found one Weber grate right away. But the slot for the other was empty. Friendly staff person saw me milling around and asked if he could help! Unsolicited. Wow! Showed him the second grill grate size. He immed went to get a huge step ladder. Grill grate was not located in the first place way up high where he initially looked. Was on the other side, again way up high. This was a lot of work. It required moving that huge ladder from elsewhere and then again on site there. (He had been unboxing in another aisle beforehand.)He cheerfully brought down the second larger grill grate, asked if I needed anything else. Thanked him for his help. Thought I might browse a bit. Clearly this Home Depot is decked out.Decided to look for lighter fluid. Price was amazing! Strangely it was about half of the local, big box, discount store. (Hmm.) Got one. Will return the much more expensive big box version. (And they had zero round grill grates in their store.)Accomplished a lot, in a hurry, very pleasant shopping experience! Amazing.And FYI, I use a rollator. It hurts and is tiring to ambulate. The thoughtful, unsolicited assistance from this young man today was heart-warming. Truly appreciated.”

“Menards is my go-to for just about any kind of building supplies, cleaning supplies, or odds and ends. Best prices and close to home. The big orange store used to be my go to, but if you have a question, good luck finding an employee at the orange store. And if you do, that employee has no knowledge. Menards is the way to go.”