1600 West Lane Rd, Machesney Park IL 61115
“Easy to find what we are looking for and if we can't find it, there is someone around to ask. We had locks re-keyed and it was interesting to watch how they did it.”
1580 West Lane Road, Machesney Park IL 61115
“I just wanted to share how incredibly positive my recent experience was. I have honestly never had such great service in a store like this before. What started as a pretty big problem was handled so smoothly that it ended up being only a minor inconvenience once they took over and then solved the issue completely. Because of this experience, you’ve earned my business for the long run. I truly appreciate the care, professionalism, and effort your team showed. A huge shoutout to Chris, Savannah, Trinity, and Ashley for going above and beyond and making this such a memorable experience. Thank you all again!”
1580 West Lane Road, Machesney Park IL 61115
“Needed some round grill grates that nobody seemed to have for Memorial Day grilling. Had already been to several stores. Finally went to local Home Depot. Found one Weber grate right away. But the slot for the other was empty. Friendly staff person saw me milling around and asked if he could help! Unsolicited. Wow! Showed him the second grill grate size. He immed went to get a huge step ladder. Grill grate was not located in the first place way up high where he initially looked. Was on the other side, again way up high. This was a lot of work. It required moving that huge ladder from elsewhere and then again on site there. (He had been unboxing in another aisle beforehand.)He cheerfully brought down the second larger grill grate, asked if I needed anything else. Thanked him for his help. Thought I might browse a bit. Clearly this Home Depot is decked out.Decided to look for lighter fluid. Price was amazing! Strangely it was about half of the local, big box, discount store. (Hmm.) Got one. Will return the much more expensive big box version. (And they had zero round grill grates in their store.)Accomplished a lot, in a hurry, very pleasant shopping experience! Amazing.And FYI, I use a rollator. It hurts and is tiring to ambulate. The thoughtful, unsolicited assistance from this young man today was heart-warming. Truly appreciated.”
9700 North Alpine Road, Machesney Park IL 61115
“I made a purchase at Lowes a few days ago, then realized that I didn't need one of the items that I purchased, and Lowes accepted the return without a receipt because they were able to track the purchase through my debit card.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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