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“I honestly don't understand the bad reviews based on my own personal experience. I have never dealt with the company directly. However, I have seen the results with the food. I have a Doberman who is used to eating home cooked food, but it was just too much work. She is fussy. I have tried all the premium brands and even imported food on Amazon that was not locally available. I literally bought this food out of interest and desperation. I was expecting to dump in the garbage. Was I surprised! She devoured it and has kept devouring it. The vet has commented on her excellent condition and many other dog owners as well. Whatever you are doing, keep doing it. I understand that you are in a highly competitive industry worth billions of $$$. I trust my dog to choose what is best for her. You have a client for life unless to sell to one of the big conglomerates.”
8:30AM - 5PM
17500 S Cicero Ave, Country Club Hills
Pet Stores
“This place is the best! They carry high-quality pet food, and have unique things. Their prices are soooo much cheaper than the chain stores and the employees (maybe owners) are so kind and helpful. We drive up from Kankakee county to load up on everything we need a few times a year, and it is definitely worth the drive!”
“My go to location for the self service dog wash. No issues when I went and they've improved the water pressure and dryer pressure which is essential for my fluffy poodle. Only thing the company as a whole needs to do is get an authentic oatmeal shampoo or change the name to something floral because it severally lacks any component of oatmeal”
“Not only do they have the best dog foods to offer in the area, their groomers are the bomb. My wife and I have been taking our 2 dogs here to be groomed for almost a year. Definitely better than your typical PerCo/PetSmart groomers.”
“Chris came over to help us install a Uv filter. He was efficient, kind, and knowledgeable. He gave us many good tips for the pond and we will be returning Aquatica customers for sure now that we are in Tinley!”
“It's important to our family to reduce the amount of waste we put out into the world, so we were so excited when Gaia opened! We've been shopping here regularly for our dish soap, dishwasher powder, hand soap, laundry detergent, and fabric softener. We've also purchased other household items, skin care items, and even products for our puppy! Highly recommend for all your eco-friendly products and helping you reduce your carbon footprint ❤️”
“I love stopping here with my son to look at the fish just like my dad did with me =) The store is always clean and the staff is friendly. They don't always have the supplies I need for my cats but when I can purchase what I need from them I always will!”
“I experienced PETCO Grooming Salon early this year in March and have no complaints. I looked at reviews before going so I knew the groomers I wanted for my fur baby, fortunately I received one of them and she was my first choice, Donny. She did an amazing job, couldn’t have asked for more and her professionalism character and patience was on point. She seems to love animals and it shows in her work. Everyone else I encountered while there were wonderful too. I just purchased another baby and will be taking them both in for grooming. You seem to have a great staff there, don’t let them get away.”
“Great Pet Shop, Has a huge variety of aquatics and reptiles. Service is always great. The staff is very professional and friendly. Been a customer for years and will continue. Thanks for the great service”
“I went in looking for cat toys, specifically a laser toy. Something my kitten would get hours of joy from and I don't have to do anything. Unfortunately you only had the handheld light.
I appreciate the cashier greeting us as we walked in the door.”
“Best pet store in Chicago! I've been going there for 35 years. Healthier fish than any other store in this city! Tony is alright! Everyone has a bad day sometimes! And he has been working on his feet for 8 hours! Hey lady have some compassion for him, imagine if you worked on your feet for 8 hours and he came to your job and stopped you from going home at the assigned time? How would you treat him? Next time go earlier. I think Tony's last job was a bouncer in a lounge. Lol.just kidding. I love goldens pet store and everyone in it. Tony is a hard worker, he is very helpful to Mr Golden. And he is loyal to Mr Golden. That's what matters the most! If you want healthy fish; then go to Golden's. if you don't then go somewhere else!”
“Was referred here by an associate to get help with tank repair and ended up not needing the repair I thought was necessary. So, I ended up taking a chance on buying a marine fish. Although, my wife was getting tired of losing fish we'd purchased from a store in Tinley Park and was losing interest from the hobby. I explained my dilemma to the store owner and he agreed to help me win my wife's trust back into the hobby. Let's say I haven't lost any live stock since working with him. Wife is back on board and excited to redecorate the aquarium. Thanks for the great store experience and future endeavors.”
11AM - 7PM
1700 E 87th St, Chicago
Pet Stores
“I bought a puffer for a really good price because of a moving sale. The owner was welcoming and gave me his card to let them know how the avocado puffer does. I will be back next year and visit the new location.”
“I love love love your staff! My dog was in a bad fight when he was a puppy and as a result he doesn’t get along with other dogs so it’s very stressful taking him to get his shots every year. I call when I arrive and tell them about Jax and they greet me at the door and escort me through the store along the sides where there are no other doggies. I’m so grateful for these kind hearted people. They turn a very stressful situation into a very pleasant one! Thank you!!”
“I love this place! My husband and I use to bring our boxer Chance here, but he transitioned. We now have a Rottie and I called to bring her in and Sandy gave me some helpful information.They are not only in it for the business. She saved my new dog from a potential hazard. Thanks Sandy!!!Yes you should bring your dog here because they really do a great job and I love how their oatmeal bath made his coat smell and feel.”
“Lissa and team are the best! My dog loves going there and always comes out looking and smelling great. Highly recommend if you're looking for an experienced groomer!!”
“Faith is an absolute pleasure ?? ☺️ she's very helpful and has great customer service skills. She greets customers with a smile, and it's always a pleasure coming in to shop. Everyone is usually knowledgeable and helpful with all of my needs and questions. The store is also clean and well organized.”
“The store is great. It's clean inside. The staff is always helpful. I haven't tested them with pet questions other than where is this or that, but they seem like they can answer some questions. Keep up the good work.”
“I love that Petco has everything that I need for my pet. And the employees are super helpful whenever I am lost and need something. This is my go to store for all my animal interests.”
“Appointment time was Promptly met and the doctor spent as much time as i needed to understand the vaccines and my pet.
The new cashiers were very welcoming and swift without making customers feel like we were annoying.
A great improvement. ?”
“I love this Petco. Staff is always friendly and love how knowledgeable they are! Store is perfectly organized and always clean. I used to live in the area so it was convenient to go there but I've moved further away however I will chose this one over another. The puppy training with Leonard is recommended as well !”
“The service itself is good, the groomers are very nice. However, both times I took my dog in for her special service appointment (she's a bulldog so I can't schedule it with a regular groomer) the groomer was late. Also, one of these appointments was set at 7:30am, before the store opens at 9am. There should be a better process for pet drop off. Right now, myself and other pet owners had to wait at the door outside (25*F) until the other pet owner finished checking in because we aren't allowed to be in the store area while it is closed. You have to go into the store to get to the groomers entrance.... when I picked her up, it was 15 min before opening and i wanted to make a few purchases. The the groomer had said I could walk around until the store but maybe she misunderstood my question because the cashier told me to leave immediately because there is no walking in the store until they are open at 9am. While yes, I get that this may be store policy... it doesn't feel efficient or sensible while the groomer is open and I have to wait around for my dog's special service appointment to be complete. She is not allowed to Stat because of her breed and breathing.”
9AM - 9PM
6220 W 95th St, Oak Lawn
Pet Stores
“So I’m not going to put a 1 star for this place all because of one person. I come here literally all the time. Yes you guys need to do a better job with the fish area it used to be great with Cory and it’s lacking a lot of care…. But anyway I hope you get that figured out. So ya anyway.. The new girl who’s not actually from your location, she told me she is just “helping out” I guess? She was in the fish area helping me get some fish. She was young. Idk her name. I did not appreciate how she was talking to me acting like I can not take care of my fish tank saying I’m the reason of killing my fish and I have bad fish conditions. Just being rude. I have an amazing tank. I’ve had the same fish in my tank for years. I know what I’m doing little lady. My tank is crystal clear all the time. My fish are not stressed out. I check on it daily. So don’t tell me that I don’t know what I’m doing you don’t even know what my tank looks like it’s almost at a bio active state. Just so extremely rude of her to talk to me like that and make the comments of idk what I’m doing? And she just kept going on and on…. Even after I told her Ive had my tank for years I know what I’m doing. Maybe talk to someone who doesn’t know what they’re doing and asking for help. Because I wasn’t asking for help. I was buying like 3 fish. Just her comments towards me were so uncalled for. I miss Cory he was the best there. I’d rather have anyone though than that other girl. She can’t keep her mouth shut. But I still like this store just not that girl I hope I don’t see her ever again”
9AM - 8PM
17930 Halsted St, Homewood
Pet Stores
“Always take my dog there for grooming. The groomers are fanatics. If they notice something going on with my dogs skin or paws from allergies, they bring it to my attention.”
“Adopted a kitten. I'm happy, she's happy. Staff was extremely helpful. You can only adopt during certain hours call ahead if interested. They work with SSHS and that site doesn't update too quickly on adoptions. Many animals are awaiting potential adoption and not available yet still in store. If an animal hasn't been payed for nor picked up they should not be put on reserve for a potential 'maybe'.”
“I took my dog there Tuesday. I was in and out less time than when I get there at 0730. They provide great care. You have to be willing to wait if you are just having shots a d office visit.”
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“If you are a truck driver delivering cans, check in beside the gated off docks at the shipping office. There's a toggle switch that has a flip up cover on it, that you flip and leave on until they open the door behind the gate to get your bills and assign a dock. Only 1 dock open between two old trailers that seem to stay in place. Fast unloading.”