Cell Phone Stores in Mattoon, IL

“It was a little disappointing than I had to pay thirty dollars.
That took him only five minutes to do.
Be with verzion since 1986.
He was very friendly very helpful.”

“I am giving this store 5 stars only because I spoke to the store manager, Nikki, who was absolutely fantastic and made things right in the end. If she had not done so, this would be a 1 star review.

Last week I came in the store because my touch screen had went out on my iPhone. I entered the store and the employee working, Jaime, was sitting at a table with another customer and her teenage daughter. They were laughing and carrying on, which in the beginning was totally fine. By the end it was more like flirting, and definitely not a professional kind of joking around. Jaime looked at me after I had been in the store for a few minutes and asked what I needed. I told him my situation and that I wanted a new iPhone. He said “which one?” I said “I don’t know. Whatever your newest iPhone is”. He responded by very rudely saying “there’s 4.” He didn’t elaborate, didn’t tell me the difference between any of them, he just sent me over to the wall to look for myself while he kept laughing and joking with the other customers. I picked out which phone I wanted, which was the iPhone 17 Pro Max. He went to the back and got what I thought was the phone I told him I wanted. He then took it to the counter and rang it in. He asked the other customers if they wanted any accessories with their devices and was giving them grief for wanting to go to Five Below for accessories. He told me my total before he ever asked me about any accessories and I had to ask him if I could purchase a screen protector also. He then got it for me, rang me up, and sent me to the table to set up my phone while he continues joking and laughing with the other customers. At this point I was already irritated because he was so focused on selling the other 2 accessories, he didn’t even ask me, and I would have probably gotten at least 3 accessories. Instead, I had to ask him if I could have a screen protector. I sat down at the table, and I opened the box to set my phone up. It was the wrong phone. He sold me the iPhone 17 Pro instead of the iPhone 17 Pro Max. When I told him it was the wrong phone, he responded with “I said 17 Pro several times before you bought it.” And acted like it was my fault he sold me the wrong phone. When Jaime was speaking to me during the transaction, he never looked up from the computer, so I never knew if he was talking to me or the other customer, who was in fact buying an iPhone 17 Pro, so I assumed he was talking to them. Then he proceeded to tell me he could not do returns, but I could return the following morning and the manager could return it and sell me the correct phone, like it was no big deal. I told him I work as a nurse for individuals with developmental disabilities so I am not sure that I would be able to leave work and return the following day. He then proceeded to ask me if the other customer in the store was one of my patients. That is extremely rude and offensive. It was uncalled for. Looking back, I should have walked out of the store right then and there, but I was so uncomfortable with what was happening in front of me that I didn’t know what to do.

As a business, I would be ashamed to have Jaime representing you. If Nikki had not been so amazing the following day and made things right, I would have ended my service with AT&T and found another cell phone provider due to my horrible experience with Jaime.”

“Fantastic place to start over or start fresh. Online data GB usage is just a little bit less than great though. After 22gb of the “unlimited” data it runs slow.”