Verizon, a leading telecommunications company, is praised for its exceptional customer service. Customers highlight the professionalism, courteousness, and knowledge of the staff, who make the process of upgrading devices and resolving issues seamless and easy. The team members are described as helpful, understanding, and able to relate to the customers' needs, creating a great experience. One customer even mentions a specific employee, Joanna, who was very helpful and pleasant throughout the entire process, leaving a positive impression and a willingness to seek her assistance again.
Colleen was absolutely wonderful at the Mattoon Verizon store this morning! She was multitasking and handled my phone upgrade with maximum efficiency and a lovely smile! She’s the best! Thank you!
April 2026
He was very knowledgeable and caring. Always encouraging and helpful. Very kindly taught me the correct way to handle my situation.
April 2026
Riley was great. Patient, knowledgeable, answered all my questions.
