AT&T Store in Mattoon provides a variety of phones, tablets, smartwatches, and connected devices from popular brands, along with flexible wireless data plans. Customers can choose from prepaid plans with no annual contracts and unlimited data options, all supported by AT&T's nationwide 5G service. Reviews highlight the exceptional customer service at this location, particularly praising team members for their professionalism and willingness to assist. Staff members like Grant and Sabian are frequently mentioned for their helpfulness, as they address customer questions and concerns with care and patience. Sabian, in particular, is noted for going above and beyond to resolve issues. Overall, the Mattoon location is highly recommended for its friendly and knowledgeable staff, making the experience stress-free for customers.
all 3 guys were a great help. much better than call center support
April 2026
Reginald was very helpful. He got me in and out fast and easy.
April 2026
A gentleman name Jamie helped me get a new phone set up when mine broke he was very helpful and made the process quick and easy. Wonderful customer service, knew his information very well and very grateful how quick and easy the process was. Went in frustrated with a broken phone came out happy with a new one. Thank... read full comment
