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“They will give you a door around your appointment time.
Working hours 7:00 am - 5 :00 pm
Overnight parking on site!
Also in my case they forgot to call me for a dock door. If your appointment passed more than 30 min, go to the office and double check. Unloading took 1 hour.”
“Jorge's teams moved us out of our condo and into our new home. He and every member of the team was friendly, professional, and good. No damage. Quick, efficient”
“clean & exceptionally well-organized with a truly remarkable staff who are friendly, helpful, & genuinely pleasant to interact with. nycole in particular went out of her way to make my experience thoroughly grade A. if you’re in chicago & need a place to store your things, go here.”
“Great secure, clean and up to date storage lockers. Scott the manager in charge of the North Lake Metro Storage location, is a great guy to know and talk to if you have any issues or problems. Wish all managers were like him. Keep up the great work Scott and keep in touch.”
“The call center grossly messed up on the type of unit I needed. I asked was he the manager of the 9800 S. Harlem location and he said yes but truly he was only the call centerI told him exactly what I needed and he gave me an extra large one the manager of 22 years here at the 9800 S. Harlem location fixed my problem and instantly provided us with the correct size.”
“Rent at the Diversey location. Great experience. Roberto help me a lot to find the best storage to feet my need. Price is very nice compared to other storage companies”
“Anita Provided Awesome Service Taking My Payment An Also Very Amazing Customer Service I Will Recommend To Family And Friends Thank Again Anita For Your Great Service”
“I had a great experience with Safeguard Self Storage. Justin and David were super friendly and helped me find a storage unit that was perfect for my needs. The building and units are very clean and well maintained.”
“Shout-out to Yvette & Angela thank you for the great customer service!! I will definitely give them a call if I need a storage space again. Beyond excellent service !!!”
“This is my first time here at Extra Space Storage and Ms Carla is so informative, helpful, and hands on. The place is very clean well organized. I have no worries at all. Thanks Ms Carla!”
“Spoke with Barbara at Public Storage (10024 Harlem Branch) She was very courteous and knowledgeable about the service I was Inquiring about! Such a pleasure to talk with.”
“Amazing customer service!!! I had to change my reservation a couple of times, then due to travel, I was difficult to reach. The manager was so patient and accomodating! I really appreciate manager Paul taking the time to help me and my daughter get everything set”
“Leon and James are most professional and kindest managers since I opened my unit in 2023. The unit was ideal size and location since I moved and downsized my stuff from Bridgeview, plus it's so accessible to Midway if I need it. They are super responsive and accommodating and make everything a breeze to answer your questions- so helpful! They actually pick up the phone and are on site unlike other places where I have to wait and chase a human being!”
“Joey Rios, exhibited next level customer service as he went above and beyond. The customer service provided makes me think doing business with this location was good decision.”
“Very happy with this experience. Harmony (site manger) did an outstanding job of taking me through the lease experience. Very professional, knowledgeable and thorough. I highly recommend trading with Metro Self Storage in Oak Brook Terra ce.”
“Stored my stuff for a year and this is one of the cleanest storage facilities I’ve ever been to. It was always very well kept. The moving process in and out was easy. I didn’t like that I had to buy a Cylinder lock when I already had a disc lock from previous storages, but that’s okay, it still worked out. Grateful for storage manager Sandra’s great customer service.”
“Rocío was a pleasure to work with. She showed us what our potential space would look like. She answered all our questions and was very helpful. I definitely recommend renting at this location.”
“I Albert Robinson rented a storage space today and manager Leandra help me get settled in and she was awesome very nice and very helpful. I was very impressed with her. Thanks Leandra polite”
“Annie provided outstanding assistance to me in assisting with my move in on Saturday. We were running quite late, but she assured me and my crew that all would be ready when we arrived. Annie went out of her way to clearly explain the facility procedures, demonstrated operation of the keypad entry and lock, and got me through the paperwork with thorough explanations of rental details, while in record time. Her upbeat and friendly demeanor made the arduous experience pleasant. The facility itself is clean and bright, the loading dock is large and easily accessible from both street and storage units, and large, easily maneuverable carts are ready for use immediately adjacent to the dock area. If I could give Annie and Life Storage La Grange Park 10 starts, I would do so in a heartbeat!”
“Well, let me start off by saying that I started to fall behind in my bills for a moment, and extra space storage was one of them (13th & Cicero). I stayed in communication with them while being alerted to all the fees that was piling up on my space… nothing can be more stressful! So after talking to one of the employees (“Kim”) She offered me a little Relief With removing some of the fee’s so I could get back on track and save my items from being Auctioned. There was no better time than now to take advantage of her kindness, so it was imperative That I make it down there as fast as I could pay this Outstanding bill. Boy I tell you that it was such a load lifted to know that I’m getting a grip on this situation again, Thanks to “Kim”, And Extra Space Storage as well for making it possible for her to offer me relief and situations like this…”I’ll Always Be a Customer”! Thanks Again!?”
“Love the customer service the support was good in end out don't have to wait all day like some other company love in will share the experience with family in friends love it.”
“Came in to get a storage unit and was helped by Denise. She was extremely helpful and explained the process. I will be renting from her and recommending this place in the future.”
“Great experience, I opened a new Unit and the team was friendly and polite, very professional. Damaris the Manager was super friendly and joy to work with. Aquiel from the Sales team was super nice also. Glad I went with Extra Space”
“Jeanine made my experience so smooth and efficient she’s so sweet and helpful I’m very grateful she was there to assist me! Bring your business here ❤️❤️ Very nice place 10/10”
“Thanks to public storage for Rhonda her hospitality was rate to me in a high 100% her smile her attitude were high greeting me was so professional as soon as I came in the door I knew this woman Rhonda was the one I wanted to wait on meet”
“The CSR Mr Juan was an absolute pleasure helping me obtain coverage for my personal rental. He was kind, very patient and thorough walking me through the process.
I'm truly grateful for the wonderful experience provided Juan
THANK YOU VERY MUCH Bro!”
“I’ve had this storage for years & they worked very well with me to keep the same unit. I had the pleasure of working with Nina upon making a payment. She was very considerate, kind & showed exceptional customer service to accommodate my needs. Keep up the good work!”
“Had a great experience today opening up a storage unit with Fernando Vasquez. He was super helpful in finding me the right size unit and I will highly recommend Life storage to anyone seeking storage.”
“Great experience today at Extra Space Storage in Elmhurst, Illinois on Industrial Drive with Shantel Tate. She was pleasant, very helpful and knowledgeable. Would highly recommend this location!!”
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“I’ve carried an account for 3 years and have always had great customer service. Most recently I had Kevin assist me. He is very knowledgeable with facility, attentive to what my storage needs were and offered several options to fit my storage needs and budget. I cannot say thank you enough to Kevin for his knowledge and advice. I was able to find the perfect space along with a more comfortable rate I can afford. Thank you very much. FYI I even brought in another customer to rent a space for themselves!”