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“The best customer service in all of north shore. Will be using this facility as a primary location of business Very happy to have this leadership in our community”
“Jerry and team are fantastic. My wife had to overnight my passport to me in SF so I could get on a flight the next day, and FedEx failed to deliver on time. I called Jerry, and he was on top of it from that moment on - called FedEx, located my package, got on the phone with my SF hotel, and even sent them a shipping label to get the passport back to Lake Forest for me. On top of that, he refunded the shipping cost.Highly recommend the service here!”
“I have been using Hemant and this UPS Store since it opened for everything from notary services to purchasing shipping supplies to sending packages. I am always happy to have an excuse to go in and see Hemant. I could buy packing supplies a little cheaper elsewhere, but this store is super convenient and Hemant is awesome!For the first time this week I used Hemant for something more important: to package an expensive item for shipping (via FedEx). Hemant was great in that his price was reasonable, he did it quickly and let me send him a FedEx label and schedule a FedEx pickup at his store. I felt like this was very customer-focused concierge service that was well worth the price.Unfortunately, the $2k alabaster sculpture arrived to the receiver damaged. It was insured for the full amount through FedEx and a claim has been filed with all relevant photos and info.I called Hemant to let him know what happened and that it appeared to me and the receiver that there was not sufficient packing material and the claim could be denied by FedEx as a result. Though Hemant said he thought he packaged it sufficiently, he took the tough news in stride and asked to send the photos of the damage and keep him updated on the insurance claim.I have such high regard for and faith in Hemant that I am leaving this review knowing that if FedEx does deny the claim, Hemant will do the right thing and pay for the item in full. He is that kind of person and businessman.The character of people and businesses only shows its true colors during trying times and when mistakes are made. I have the utmost confidence that Hemant will make it right, if necessary. I will update this review accordingly.”
8:30AM - 6PM
888 E Belvidere Rd STE 209, Grayslake
Shipping Centers
“Great customer service. They always print your receipt. Usually store owner is present. He is very welcoming with excellent people skills. I visited couple times and had great chat. I recommend the store.”
“We moved to the suburbs not too long ago, still getting acquainted with the local businesses of all sorts. Definitely prefer to help the local small businesses than cooperate. Called with questions earlier in the day, she answered with a professional kind voice and said swing by so they could assest the damage & what was needed. My phone was battled with a hard concrete brick fall... lol. Damages indeed!! Although we bought another phone through our provider.. transferring everything with a broken black screen would have been a cost and a pain!! The gentleman in charge went over what was needed thoroughly & patiently with my original phone. With people waiting too, as it seemed they had great business for a Sunday. In a very clean organized establishment, we took the offer of the reasonable cost and even so.. the fact it would be ready in a few hours, prior to close. Once they text us, we arrived.. still with customers patiently waiting. Which in my eyes means .. they know what they're doing and the locals are grateful. I double checked to make sure all was good.. they made sure before we walked out the door, all our questions were asked & that we were beyond satisfied! My phone was back to life.. no scratches & working as I originally had it, .. With a new phone case & screensaver as compilatory to all customer business! We have 3 teenage boys.. lol, tech help is always needed. As long as we live in this area.. They've made customers and promoters for life. Thanks again.. for sincere kind businesses!! ~Support local!!”
“They have done an amazing job with my Amazon returns! Even on their busiest days the line seems to go fast! Never waited more than 4 minutes honestly! The staff is also super friendly and welcoming! Any questions I have they are quick to answer!”
“Had the pleasure of meeting ??of the most helpful manager, Mr. Chirag and printing associate staff, Mr. Riz to get some printing done, very caring, passionate and professional, went above and beyond to get my printing projects done in a timely manner ! Very Fair pricing as well ! Thank you staple in highland park for such dedicated stAff . Sincerely, Fred RahbarStore manager, Olson rug Company inHigh land park .”
“Thank you Elizabeth! This was the best shipping experience I have experienced!! Never thought I'd be writing a review about the UPS store...but here I am! Elizabeth went so very far out of her way to help me and a friend ship out an odd item. To say my expectations were exceeded is an understatement. BEST!”
“Shipped some music equipment and they were very accommodating, super friendly and funny. I have never experienced this at a UPS store. I came with my items pre packaged so the process was very smooth. The owner is super cool too. If I’m ever in the area again , this will be my go to spot.”
“If you’ve been to one, Staples, you’ve pretty much been to all of them! They all carried the same huge stock of office materials, which include basically everything you need to run office at work or at home.The difference at this store was the staff! Although it was 15 minutes before the closing of the store and I’m sure they were tired. They were still extremely helpful, courteous and Knowledgeable of their products!”
“Vid was amazing helped me get a discount and prices here are way cheaper thn ups or the post office can't believe ive been sleeping on fed ex! Clean place its big a lot of shipping boxes and sizes to choose from parking lot is small but there is room for everyone”
“The employees, Rainer and Rachal, are very friendly and professional.I was grateful to be able to print an important document at the last minute with no other known means to print.That being said, each sheet of paper is $0.25 to print black & white, whilst it's $0.75 for each color sheet. There is also a flat service fee of $2.50. I get that we just got out of a pandemic, and inflation is a reality, but I remember not too long ago that it was $0.10 per page and no service fee. Seems a little high and next time I will find an alternative or just plan better.”
“I went to store on Dundee Road yesterday to return Dyson vacuum with printed barcode. The kid, told me that that barcode was wrong. I called Dyson and asked the right barcode or return label. They emailed me. And I asked the kid if I can return the vacuum. He said, I have to print it. I was like can you just scan or print. He said NO. I left and went to Glenview Store. Asked the same thing. This time worker offered me to print barcode and label. And finally I was able to return the vacuum. I didn’t have to visit two store to do same thing. I didn’t even asked something that they can not do. Please do not spend people time and effort. Don’t t go to Dundee Store go to any Glenview Store. They are way more helpful and best customer service. Thanks to The Ups Store #2157 !!!”
“The Highland Park UPS Store went to great lengths to help us out a few weeks ago! We had a problem with our order that was entirely OUR fault, and the manager worked with us over several days, several emails, and several phone calls to help us resolve the problem. Again, the issue was our fault and not theirs! Such impressive customer care! Thank you!”
“I picked up a watch that was shipped . I was the only customer in the center so I gave the attendant my shipping number , he promptly retrieved the package, I signed for it and was on my way.”
“As a young adult, I remember my mom sending me packages filled with great items, and I knew I was receiving something terrific when I saw the label was from Lake Forest Pack and Ship. I am older now, and mom recently passed away, so I needed to send a few valuables to my home in Georgia. Michael at LF Pack and Ship took the best care of me and the items. Everything (oil paintings, crystal, picture frames) arrived safely, in perfect condition, and early (thank you, FedEx ground)!”
“Just had the best customer service experience at this location today! The customer service was above and beyond. After going to the post office and being treated horribly, coming to this UPS store was the breath of fresh air I needed to turn my day around. :) Thanks for your help with all my packages!”
“10 STARSBEST CUSTOMER SERVICE EVER! Love this location and the people who work in here! Raj and Andy are my favorite! They are just beyond helpful and patience with my returns to Amazon. They are wonderful to talk to and willing to help you with whatever your needs are. They are personable and a great asset to the company. Their customer service is one of the best experiences we’ve had in many years!!! We highly recommend this location.Great hire manager. They deserve a raise.”
“BEST CUSTOMER SERVICE EVER! L❤️VE this place and the people who work in here! Justin is my favorite! They just are always so friendly and helpful, wonderful to talk to and willing to help you with whatever your needs are. The environment is so clean, organized, welcoming, warm, inviting that anytime I have a project or assignment I’m doing I know that I can focus and get it done here. However, I love this place so much that I always end up spending more money here than I do on clothes shopping!”
7:30 AM - 7:00 PM
150 N Fairway Dr Ste 144, Vernon Hills
Shipping Centers
“i have been working with Austin. He is such a great guy to work with. Great communication and a good rate. i'm looking forward to working with you more in the future. Thank you! :)”
“I have been using this service for the past 3 years to ship extra large packages to Czech republic, Ukraine, Germany and never had any issues. Accurate tracking and pleasant service”
“Really helpful, customer service-oriented professional named Jason there who recently took care of a tricky shipment for me. This location has also been my go-to place for years for printing -- everything always works well. Good place to get things done with confidence.”
8:30AM - 7PM
2033 N Milwaukee Ave, Riverwoods
Shipping Centers
“I love this store! There’s nothing they won’t ship! They’re helpful and will pack things up for you when you don’t have the boxes or time! Manny and his group are the best and they get you in and out fast!”
“This place have very helpful staff and most are friendly. I went to this FedEx shipment center to return some boxes to California and customer service is good. They do their job well no faces or bad service✨️??”
8:30AM - 5PM
750 Northgate Pkwy, Wheeling
Shipping Centers
“The girl that works here is so sweet and kind. She is always doing a great job whenever the lobby fills up and she has to deal with several people at once. I commend her for remaining cool, calm, and collected while maintaining the business during peaks.”
“I would like to thank Akash, he is very helpful. I sent one package to India and it delayed, Akash did multiple calls to head office and helped to reach soon. Thank you Akash and keep doing good work.”
“Super cool people working there!Had the wrong address on a package I was trying to send and they sent it back to me. Had to take it back to have them ship to the right address and the guy gave me a good discount.Super friendly and awesome!”
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“Got an opportunity to work with the owner - Michael T. while implementing their Online fulfillment system. Very patient, professional person and overall ME team. Best Wishes! :)”