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“We were given excellent help by Arlene for completing passport photos and assisting in completing renewal passports. Wayne has also been very helpful. We are lucky to have such a good staff at this location.”
“Showed up on a Saturday and there were 10 people in front of me. I thought it was going to take forever but I was in and out in less than 5 minutes. Also, the ladies were super nice as well.”
“This is a Retail Only location, not a full post office. I was told to go to the Park Forest location for more services. Check the additional info here or the website for more info.”
“I've been to this location three times recently, and each time there was no line and the service was fast and friendly. One of the best kept secrets on the south side. If you live in the area, this is the post office you want.”
“Best customer service ever! Visit after visit, year after year these guys provide consistent Great customer service. They are knowledgeable, efficient and PLEASANT!”
“Prompt and courteous service. Small town location helps to offset long lines. If you're looking for expeditious service, this is definitely the right location!”
“I have visited this location several times and received good customer service. Although the store is very small it has always been organized. There is not plenty of parking so you might have to park a few spots away. However, there is handicap accessible parking for those who need it. The limited parking is probably the only thing I don't like about this location.”
“I have a practice that when I receive exceptional service, I immediately speak to a person in management to compliment the employee. Today my wife and I had to renew our passports and we needed assistance. Denishia was extremely patient, professional, and knowledgeable about the passport process. We did take the time to speak to her supervisor and manager to let the know how much we appreciated the services we received at the Matteson, Illinois post office. Thanks again Denishia!”
“I went to this post office and was greeted at the door by a man in a Batman costume. He was nice and gave me a half eaten sandwich. Delicious mustardy. I even found free gum on the underside of the counter! How Nice! I even found 13 cents and a Tootsie Role on the floor! Amazing!!!”
“Krystal is always very helpful. All of the staff members actually (I just don't know their names). If you need passport services go here. Also, wait times are not as long as other locations.”
“I have a small online business so I go here about once a week (usually morning) to drop off packages, buy stamps and recently for passport renewal. Every time I go its a very nice and quick visit. I’ve been to many other usps locations and this one is by far my favorite because of the employees. The 2 employees that always help me, muslim lady and African (I think) American lady are always very nice, helpful and welcoming. Service is 10/10 ?”
“I was at this post office at 9:30 AM Friday, April 12( clerk 34;) country club hills il.
she was extremely helpful great attitude she went above and beyond to help me with a registered letter to the Department Of Veteran Affairs.
I really appreciated her taking the time to show me what to do and how to do it Great customer service is hard to find these days but I could tell she took a lot of pride and helping the people who came into the Country Club Hills, Illinois post office. Standing Ovation 6 stars.”
“Alonzo is the best at this location! He is friendly, helpful, and always greets customers with a smile. While others are this location are not always the nicest, he brightens my day when I see him!”
“I went to Homewood with a 2pm appointment Monday for a Passport, and it was a mess. Rescheduled for the next day at Hazel Crest.These 2 ladies, Andrea was one, I didn’t catch the other, but both were very pleasant, very kind, helpful, and just all around made the whole experience amazing and efficient. I was in, had a pic taken, paid and out in 15 minutes or less.Best customer service I’ve had anywhere in a long time! Thank you !!”
“We've lived here for 19 years and the staff has always been great. We regularly mail packages to loved ones and they've always been helpful, courteous, and professional. Our mail couriers have always been the best too. Can't say enough great things about our Postal workers in Posen.”
“I’ve been shipping so many packages from back to college shopping, since I was not able to send them directly to my college, and the staff here has been so helpful and accommodating! Prices are also very reasonable.”
9AM - 2:30PM
15128 South La Grange Road, Orland Park
Post Offices
“My family and I had a passport appointment. However, when we arrived there were no passport forms available according to a USPS representative because they are waiting to receive updated passport forms. That created an inconvenience. We went to Office Depot to print the passport form. We were so glad that it was right down the street. When we returned to USPS post office there was a long line so we missed our appointment. However, a USPS representative assisted us and were were able to complete the passport process. We received good customer service despite the issue with the forms.”
“I have been coming here for the last 10 years that I lived in this area and never had an unpleasant experience. I went in today after looking at the hours and then seeing these bad reviews, so I had to leave this now. I was in there alone, I stood aside because I had to fill in some information that the attendant was so nice to show me for sending certified mail. Mind you there were 30 minutes left til close. And then SIX people walk in, and she kicks in to high gear all the while maintaining her pleasantness. When she sees I was done she lets me come back up and finish my transaction. Her name was LEASES (I hope I spelled her name correctly) and she was so pleasant and so speedy (the lady behind me also complimented her), and a perfect employee to have had instructed me WHILE attending to six other people (which of course always happens right before close). Polite to everyone while I filled my paperwork, and remained polite to me with all my questions. Thank you!”
“I’ve been to this post office a few times and always have good service, however today I receive EXCELLENT service. Markeisha went above and beyond to help me get my wedding invitations out. She went one by one to add additional postage that I was missing due to the contents of the envelope. She took her time and was so nice”
8:30AM - 2PM
14212 Cottage Grove Ave, Dolton
Post Offices
“EVERYTIME I frequent this place, I'm treated with such high levels of respect, & they helped me set up my p.o. box. In thankful. The lady whose picture is shown here is ALWAYS pleasant, & helpful. Even the men are courteous, & complimentary. I'm thankful that we all have a postoffice near us. The place is neat, & have an array of shipping boxes, & gift cards. Thank u all, & keep up the good work.”
“I requested passport service and the young man, clerk 62 was very helpful. He provided step by step instructions on completing form, what was needed, cost, and they could take photos. I was very impressed with care he provided.
I took a train downtown to a passport service business and didn't get the attention or care that clerk 62 provided. Secondly cost downtown was about $600, cost at post office was $160
Thank you for the exceptional care. U Rock!”
9:00 AM - 1:00 PM
3638 W 111th St, Chicago
Post Offices
“Every time I come in this location they are friendly, fast and efficient. There is always a smiling face. I've been coming here lately for my small business to drop off my orders to customers. Never a problem. There is a post office not too far from this location that needs improvement but no issues with this location at all.”
“This has to be the most no nonsense post office in the area. You bring your packages, they take your packages, you then leave! Couldnt ask for better service. In and out always even if its busy! Try that at bridgeview. A stop at bridgeview usually takes 15-30 minutes in line then an attitude on top of that from the woman that her name starts with V. Thank you worth for easy and pleasant transactions!”
“So, I’m not good at post officing. I go infrequently and I’m the guy that comes in and is usually not sure how the whole system works… Most of the city locations, the employees are impatient and expect you to fully understand the processes.. Well, I don’t… Keith, the dude who looks like Connor McGregor, couldn’t be nicer, more understanding, and patient with people like me… He has no clue who I am, and I only know his name because I looked at his badge. 5 stars!!!”
“The staff has always been friendly and helpful to me. I think some of these reviews are unfair and unjust. Some things are out of the control and they are being blamed for them. I will continue to come here because I’m in and out in a timely manner. Yall keep up the good work”
9:30AM - 2:30PM
15441 Center Ave, Harvey
Post Offices
“I had a situation and Donta sent me off. I went to another post office and they told me to go back to Harvey. Raven was a gem and I appreciate her going to the extra effort. I had to come back and edit this review. Because I received a follow up call from the post office and they made sure that I issue was resolved. If I remember the rep. who me was named Darryl. He was professional.”
“Mrs. Johnson answered the phone on a day that I was dealing with a package that needed to be STOPPED from delivery. She stay in touch with me on 3-4 separate occasions to intercept this delivery from being delivered to a family who had lost their Mother. Mrs. Johnson was very professional, courteous, and knowledgeabl. She immediately understood the delicate situation our family was in, and she went Above and Beyond to right the situation. Thank you so much Mrs. Johnson for all your diligence. You are a godsend to the Community!!!!
Sincere, Mrs. K Woods.”
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“I actually drove past two other post offices to come here. It's fifteen minutes from my house, while the other two are less than five. I did this because those offices had extremely low ratings, even if you account for a skewed ratio (generally, unhappy customers rate businesses far more often than happy customers).
I was not disappointed. All I found here was friendliness and efficiency. Darlene was an absolute gem. I honestly did not have the energy to deal with someone grumpy today, and while I don't begrudge anyone having a bad day, I just wanted to see a friendly face, especially since I had an unusual mail request.
The Midlothian post office delivered, pun intended. ❤️”