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“My husband and I made appointments to upgrade our phones. Prisila, our representative, was not only friendly and nice to be around, she was so smart and efficient. After three rounds if getting upgrades over the past 10 years, this was the best experience of all. Thank you Prisila!!”
“I took my 85 year old dad’s flip phone in that wasn’t working and they restored it to normal! Can’t tell you what a relief it was because trying to teach my dad with dementia how to use a new phone would have been a disaster! Can’t thank them enough for working miracles!”
“We upgraded our IPhone 13 to a 16, and Isaiah made it a great experience, He recommended needed accessories, advised us on the phones’s upgrades, and was knowledgeable and friendly.”
“Excellent customer service and work performed! I had to have the screen replaced on my phone that I had only had for 2 months. Not only did they receive my screen two days earlier than promised, they were able to fix it in less than the 2-hour time frame. My phone is as good as new! Highly recommend UbreakIfix and would do business with them again. Thank you for fixing my phone❣️”
“Tolly was very knowledgeable about the upcoming changes with US Cellular and T-Mobile transitions. Easy and quick to work with, definitely will be coming back to the Rock Island location.”
“Matt was very professional very upfront very reliable knowledgeable
I was very happy with AT&T service and all the employees that were in the 53rd St. office”
“I stopped in about a month ago on a spur of the moment after reading the awesome reviews and satisfied customers. I walked in and was met by the dynamic duo of Mike and Bryan , I told them what iPhone I was looking and Mike looked up my options and 45 minutes later I walked out with a new IPHONE, case and screen protector. What summed up the 5 ⭐️ ⭐️⭐️⭐️⭐️review that they gave 30.00 credit for my old soon to be paperweight IPHONE. I learned a couple of things just hanging around while the transferring my data to my new phone.#Liquid screen protector # Definitely trustworthy # Honest”
“I dread getting a new phone. So I go into Verizon and meet Ben. He was awesome. It was a smooth process and he helped me get the phone I need at the best price. I love Verizon. You help us senior citizens as well as your younger customers. Many thanks”
“Derick Jackson was so helpful my phone got shut off due to family reasons and he helped as much as he could while I was working with limited funds great experience”
“Yousuf (Moline store) was awesome. He made buying an upgrade very simple and offered phone tips (e.g. charging) which I'd never known. I don't have to go into the store often, but there is always a customer in there changing to Boost because they are dissatisfied with their current provider!”
“Far more helpful than the actual Verizon store on Elmore. The staff takes the time to take care of the customers, and they don't act like they're doing you a favor to be open and don't try to schedule you three weeks out for whatever your immediate issue is. I've been very happy with this store and it's staff.”
“We went in today to add a line to our plan and upgrade my parents phones too. Samuel went over and above to help us with what we needed and listened to our questions or concerns. Thanks so much for spending the afternoon with us! We absolutely love our new phones!”
“We went here today to up grade my husband's phone the young lady that helped us with everything was so helpful and kind given the fact we are senior's citizens her name is Courtney B she was very knowledgeable !!! Thank you again Courtney for your help!!!”
“Kristi, from Boost store in Moline was so great!! I was trying to get a new phone and somehow my accounts got messed up. It took me 6 times to visit the store to get my FB account back that I had used for years! Thank you so much Kristi !”
“Overall my experience was a positive one. Charles was very attentive, knowledgeable, and most importantly patient as well as understanding! There was one negative incident during my service however. I was being helped by Charles (who was also effectively going back and forth between helping myself and helping another customer. He had gone to the back for a reason that I can’t recall. Anyway, Susan (who had finished up with another customer) asked aloud if anyone needed any help. I happened to have a quick question pertaining to one of the steps in backing up my phone so I went up to her for some quick assistance. After I posed my (what I would deem to be a routine question given the field of work) she let me know that she needed to use the restroom and started to walk to the back of the store. (This, in my opinion, is unprofessional in and of itself.) Charles then happened to be walking back out on to the floor to which she then loudly asked questioned him as to if he was helping both of us customers at the same time. The tone of her voice indicating disapproval, judgment, and frustration. He acknowledged her and let her know that he was. I spoke up letting her know that both myself and the other customer (whom I’d been sharing conversation with) were happy with the service that Charles was providing us and that me having gone to her had nothing to do with his service. As I was saying this she was walking away from me toward the back of the store. I repeated myself twice. The last time specifically saying “I’d like you to acknowledge what I’m saying. This isn’t on him.” Because she had previously not done so. She continued to walk toward the back and finally moved her head back a little providing a non-verbal “yes.” I have to say that it made me feel like she completely dismissed me. As if that wasn’t bad enough, after she had gone to the back she didn’t come out from the back for about 10 - 15 minutes when she’d originally told me that she’d be right back. I wouldn’t accept service from her if she were the only employee working at the time. It’s that simple.”
“Abig shout out to Susan, Nolan and Rich at ATT Moline. They all were very patient and understanding. If you want great service visit this store. The staff is awesome”
“We went in to upgrade a phone and it was honestly a pleasant experience thanks to Alex. He was super helpful, nice and provided excellent service! Will definitely be back to this store!”
“Needed help with data program and they helped me. You need to be able to have that kind of assistance. Trying to contact a sever by phone is a joke, being able.to go into the store is perfect”
“The team at Cricket Wireless was extremely helpful and patient. Kiwi was very professional, and her experience showed as she fixed and worked through our plan changes and technical issues. Dee was being trained through this, her enthusiasm and willingness to learn where refreshing to see in today's service industry. For what's its worth, I would highly recommend this store. I will definitely be returning”
“So my five stars is not for the whole store.. But for one person.. OMAR!!! My husband and I are about 2 years into the iPhone experience and he has been with us every step of the way. He is polite, very knowledgeable, and patient because we asked a lot of questions with our upgrade. we Really appreciate him.”
“Travis did an excellent job at getting me set up with a new phone about a week ago, and solving a minor problem that I had with contacts just today. Excellent service!”
“Thank you to Roger for getting me hooked up with the new IPhone 17 Pro!!!!! He made the process SEAMLESS! I’m so happy. 10/10 recommend visiting Roger and getting the new iPhone! T-Mobile and Roger are the best!”
“I went to this location yesterday and the support from the staff was unbelievably kind and fixed my problem in less than 15 minutes. Definitely trustworthy. This will be my go-to store location. You talk about the most respectful gentleman, I ever experience in Davenport Iowa.Rita B.”
“My dog broke my phone screen and it was so hard to get the information out of it to the new phone. I told Isaac I was not tech smart and he helped me move everything over to my new phone plus he was waiting on other customers while dealing with us. I want to say thank you to him again and I really appreciate you ❤️. I have had bad experiences with other stores but this store has always been great. Thank you all”
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“This store and their employees are amazing!!!. I was in the store on Thursday and I was working with mykeala and the store mgr was working with some very unreasonable customers. The man who was in the store was very rude and nasty towards her and was even making me feel uncomfortable. I felt sorry for the young lady who was with him and didn't seem to be able to speak for herself. The manager was trying to explain their policies and it sounded like they had already had alot of discussions before they came in. Everytime the manager would say something to the girl, the guy would interrupt her and the manager explained that she needed to speak directly with her customer.
I would gladly work with this location again and the manager did the right thing.”