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“I went here to rent a car because I got rear ended. The 2 people that helped me were so kind and helpful! They worked with my insurance until they got an answer and made my experience as low stress as it could be! It was also very reasonably priced”
“Megan the manager here is absolutely phenomenal. She is so helpful and accommodating. The customer service at this location is awesome. All the staff was great. Overall just a wonderful experience. I high recommend.”
“The staff was outstanding in the selection of cards were numerous. They are extremely helpful in making it a very easy process to get the car and make sure I was happy with the vehicle chosen.”
8AM - 12PM
12337 Illinois Rte 59 #135, Plainfield
Car Rental
“As a long time customer and frequent user for work and personal use, this branch is easily the best enterprise team I’ve ever dealt with. Patrick and Derek are awesome and always professional! Couldn’t ask for a better rental experience. Consistently exceeding expectations and going the extra mile for their customers.”
“Was sent to this enterprise because someone rear ended me and needed a rental car mean while. The guys were SUPER NICE and ACCOMMODATING on the phone with me and my ten thousand questions during the process and in person.”
“I couldn't have asked for better service. I knew the trip was coming up, and that I would need a car. Not flashy. Something that would blend in. They found me a gray Toyota. Perfect. But even before I put the key in the ignition, we'd worked out the pricing, and we ticked off all the boxes about insurance and drop-off times (they'd be closed and long gone before I got back. So when I showed up to collect the car, it was a couple of signatures, confirmation of payment, and off I went.
Perfect.
Thanks.”
“My use of Enterprise was due to an insurance claim. The location was conveniently located next to the body shop doing the repair work. The pick up/drop off were both quick. I had a choice of two vehicles, the one I chose was clean and ready to go. The gentleman who handled both the pick up/drop was polite and efficient. He even found some items I had left in the trunk.”
10AM - 3:30PM
14 N Ohio St, Aurora
Car Rental
“Thank you very much to the parcel agency, I am very grateful and satisfied with your service, I will continue working with you from Chicago to Guadalajara, blessings”
“Best car rental place i have ever been good service
Nice clean cars!! Rakesh had best customer service and very helpful would recommend to rent from here!”
“?EDIT. So I've since talked to the on-site staff, and he was very helpful. However... the general customer service call center (the ones that your phone calls go to when the actual site staff aren't available) were unprofessional and RUDE!!!!and they will apparently just try and argue with you instead of actually helping or finding out who can help. Especially Carlos. He wouldn't even let me speak to a supervisor. He asked me why I wanted the supervisor, and then hung up on me. He was horrible. He left my mother in tears after that call. I've since talked to the supervisor. She was professional, but she needed better employees.I'm just happy that the on-site staff at both the pick-up and the drop-off locations were very nice.”
“Experience is gonna be person to person it’s a rental car facility. Great when I went, 0 issues, car worked perfectly. People at the front were super helpful and nice.”
“Big shout out to Jacob! It was extremely busy when we went to pick up our rental car, yet Jacob was very professional, courteous, friendly, and efficient. Thank you!”
9AM - 12PM
11914 Illinois Rte 59 #116, Plainfield
Car Rental
“This location has improved greatly in the past few months with the hiring of new employees who have much better customer service skills than the young lady who worked there before. The check in and check outs are pretty much seamless if the line isn’t long. David ( I may be getting his name wrong) and James are great employees who are effective at getting customers in and out and on the road. This location had proven responsive to customer feedback and it shows in their perpetual improvement. My last booking had some complications with the quality of the car and they resolved it in a timely and efficient manner. Proving that even when faced with problems concerning customer experience they can retain the customers business and loyalty. I hope to continue to see this level of growth and quality of service from this location!”
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“Amazingly easy to work with and extremely nice people!! Came on a Friday afternoon to measure where the ramp would be located. I asked when it could be installed, because my husband was coming home from the hospital on Sunday. Caught the man off guard. However, he really figured out what to do. He said he had a ramp in his truck that he just picked up and it could be one I could use. He called the office to make sure it was not spoken for and when he found out that it was available, he and his partner installed it right away. Talk about a relief of getting one of the things done that had to be done!! I would high recommend RampNow!!”