Head to Cellular Sales, the local Verizon store at 905 E Rand Rd in Mount Prospect. This location is described as the best Verizon store around, providing an exceptional in-person experience. The wireless sales consultants are highly professional, friendly, knowledgeable, courteous, welcoming, and kind. They provide great, wonderful, and impressive service, going above and beyond to help. They assist with purchasing and setting up new phones, upgrading plans, managing internet service, and resolving issues. Customers can get help with Apple iPhone, Samsung Galaxy, or Motorola edge+ devices, along with wireless accessories and the latest promotions. The service has turned around previous bad experiences, leaving customers feeling so satisfied they recommend this location and will never get a phone anywhere else again.
Thank you to Brian at this store for expertly navigating me on the path of a new phone. He was patient, kind and resourceful. The other gentleman in the store was also very kind and helpful.
January 2026
Best experience with a phone company ever honestly. Doug was the person helping me out and I highly recommend him to anyone. First time I’ve had someone sit down and explain everything step-by-step and first time I have never had my bill all messed up. He also has helped my some of my family members and they say the same... read full comment
January 2026
Excellent service experience at Verizon thanks to Vladimir! Vladimir showed patience, professionalism, and a genuine desire to help. He quickly understood my situation, offered advantageous options, and explained everything clearly. This level of service is rare – I definitely recommend him!
