Buikema's Ace Hardware is known for its helpful and friendly staff who go the extra mile to assist customers. Upon entering, visitors are greeted and frequently asked if they need help. Staff members, including the assistant manager and the manager, are praised for their knowledge and dedication to finding the right products. Customers appreciate services like key fob programming, with one employee demonstrating exceptional professionalism by quickly resolving issues with a defective product. Many shoppers have been loyal for years, enjoying benefits like never-expiring coupons, though there have been some concerns about new policies affecting coupon usage. Overall, Buikema's Ace Hardware is a reliable choice for specialty items and great customer service.
