Buikema's Ace Hardware is known for its helpful and friendly staff who go the extra mile to assist customers. Upon entering, visitors are greeted and frequently asked if they need help. Staff members, including the assistant manager and the manager, are praised for their knowledge and dedication to finding the right products. Customers appreciate services like key fob programming, with one employee demonstrating exceptional professionalism by quickly resolving issues with a defective product. Many shoppers have been loyal for years, enjoying benefits like never-expiring coupons, though there have been some concerns about new policies affecting coupon usage. Overall, Buikema's Ace Hardware is a reliable choice for specialty items and great customer service.
Much easier than Home Depot or Lowe's a little pricy but convenient
April 2026
Always able to find what I need, down to a single screw. I am able to get more help than at the big box stores.
January 2026
Helpful hardware man, NOT. ALL I WANTED WAS A SINGLE KEY CUT AND IF IT WASN'T IN THE AUTOMATED KEY CUTTER THEY COULDN'T DO IT THEY NEED TO TEACH THEIR EMPLOYEES HOW TO CUT A SIMPLE KEY.
