Naperville Ace Hardware is a locally owned and operated store committed to being a helpful part of the community. It may not have the largest selection, but it offers friendly, knowledgeable, and very helpful staff. Customers report that the service is second to none, with staff offering personal guidance and assistance for household tasks, saving them significant money on repairs. The store has a large selection of specific items like wood mailboxes, though the building itself is noted as quite old looking and could use a remodel. While generally praised, there has been an issue with a return policy where a customer was told an item had to be returned to the original store, causing major inconvenience. Overall, it is seen as a valuable local business where helpful service is the priority, making the convenience well worth it for many neighbors.
