Best Western Naperville Inn offers a convenient and comfortable stay for travelers visiting Naperville. Its location is a major plus, being close to downtown Naperville, shopping options like Costco, and an Enterprise car rental, making it easy to explore the area. The hotel provides a decent breakfast with a wide variety of options, which many guests appreciated as a highlight of their stay. The beds are comfortable, contributing to good sleep for most guests. The staff is friendly and helpful, especially when assisting with room changes or special requests. However, the hotel is somewhat old and has some areas that need improvement. The front doors are not automatic, making it difficult to bring luggage carts in and out, and curb cuts are missing at key entrances, posing challenges for those with luggage or in wheelchairs. Guests also noted issues with the television, which kept freezing and skipping, and the air conditioning unit does not cool as much as expected. Some visitors felt the hotel was just okay for an overnight stay if no better options are available. Overall, Best Western Naperville Inn provides a good value with comfortable beds, friendly staff, and convenient location, but it could benefit from upgrades like automatic doors and better amenities to enhance guest experience.
2nd time here. Staff are very polite and helpful. Close to all things you need. Rooms are good for the price. Beds are comfortable.
July 2026
1st time staying and the room was wonderful including the breakfast. I was very pleased and the staff was great!
July 2026
My stay was very pleasant, in addition to being very friendly all the staff, the room, the bathroom, everything was very clean, accessible and the room had everything you needed, I was able to visit it with my family and without a doubt we would return, thank you very much
