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“Jeremy was busy with another customer but took the time and in between helping the other customer he took care of me very pleasant very thorough. Very efficient great service.”
“Brenden-thank you so much for your patience and kindness when you were setting up my new iPhone along with my moms. I know was hangry, but you handled the situation so well. Thank you so much!!!!!!”
“Although I did not end up going with AT&T, I have to highlight the exceptional service I received from Spencer. From the very beginning, he demonstrated a level of professionalism, product knowledge, and customer care that is truly rare in today's sales environment. Spencer took the time to thoroughly explain all my options, presented incredibly competitive pricing, and ensured I had all the information I needed to make an informed decision—without ever making me feel pressured. His approach was respectful, honest, and customer-focused from start to finish. I’ve worked with many sales professionals over the years, and Spencer stands out as the most professional I’ve encountered. I would highly recommend seeking him out if you're considering AT&T.”
“Stopped in when I had some fraud on my bank account and had to get the phone 'cleaned'. Great service, young man was knowledgeable and had my phone back and ready in a short time. Highly recommend!!”
“Alam and Ameer were so knowledgeable and helpful. I spent several hours trying to troubleshoot myself and over the phone. They were able to help me in 20 minutes. They were both so kind. This was an incredibly positive experience. This will be my go-to spot for all future purchases!”
“Very pleased with the excellent customer service at this Naperville location. My Samsung Galaxy S22 had a loose charging port. No matter which cable I inserted, they all came loose. Though his location is not nearby, I pass it often to a job site and after reading many good reviews, I decided to giver it a try. The technician was very courteous (forgot his name). If I could wait 15-20 minutes, he would let me know if the USB C connector could be fixed (loose solder connection) or needed to be replaced. He took it apart and found the retaining clip out of alignment, fixed it on the spot and charged me the $85 for his service. He could have claimed it required a new connector, order it, and charge me far more. I would not have know any better. Instead he performed professional service and charged the lower going rate. And it connects perfectly and charges very well again. Technical expertise, honesty, courteous customer service. I will refer this location to family and friends. John Lorens”
“Adrian, took good care of me. Very professional and upbeat personality. Answered all my questions over the phone and assist me upon arriving at the store. Thanks Adrian! ?”
“Sabine Joseph is a freaking wizard!! No one else, even at the Apple Store, was able to wipe a phone and Sabine was able to! Very patient and explained everything! She needs to win the T-Mobile associate of the year award!! Thanks Sabine!”
“Outstanding in community outreach helping customers understand their options lowering my cutting cost and things I don't use Game I don't stream anything on my phone less data usage”
“I decided to switch to Verizon after being with another company for 17 years due to poor customer service, each customer service person telling you something different each time. My biggest concern regarding switching was keeping my number the same. I walked into this store and was helped by Jesus and Adam. It took me less than 30 minutes to switch to this company! They were respectful and helpful explaining everything to me. What they said what would happen, happened the 1st time! I'm not the greatest with technology but Adam made sure everything worked prior to leaving the store! Thank you both for making this transition easy for me because I was stressed out and dealing with a lot of anxiety about keeping my phone number!”
“Stephen (maybe Steven) was amazing! I was looking for a MacBook and it was clear that he truly wanted to find the best option for me - rather than just trying to sell me on the most expensive one. He asked good questions and helped me make a decision that fits my needs for work. It was quick and easy.”
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“I was sent information that an upgrade was available to my current Verizon phone. I went to the store to see the new phome. I decided to upgrade, all charges were clearly explained. The phone color I wanted had to be ordered but only took a couple of days. When the phone came in, the purchase was as discussed previously, and Alec the sales associate transferred my data and Apps from my old phone to my new phone. The phone upgrade process went as advertised, I would recommend using this location for Verizon phone purchases.”