Naperville Running Company South is highly praised for its excellent customer service and knowledgeable staff. Customers appreciate the friendly and patient assistance from staff members like Julian, Erin, Robby, and Chris, who help with shoe fitting, foot measurement, and choosing the right gear. The store is well-organized, clean, and well-stocked, creating a welcoming environment. Staff members take the time to understand individual needs, whether it’s finding the perfect running shoes, inserts, or socks, and they offer personalized recommendations based on each customer’s activity and foot type. Notably, staff also follow up with customers, such as sending handwritten postcards to ensure satisfaction. The staff’s expertise extends to explaining the functions of energy gels and suggesting useful gear like running socks that improve comfort and prevent blisters, as experienced by a customer who ran miles comfortably after shopping. Several reviews highlight the genuine care and attentiveness of the team, with one instance of staff going above and beyond by searching for a lost necklace, demonstrating their dedication to customer satisfaction. Overall, Naperville Running Company South provides a positive shopping experience, with friendly staff, helpful advice, and a focus on supporting runners of all levels. It is highly recommended for anyone looking for running gear, shoes, or expert guidance.
Got fitted for shoes that actually fit my feet. And even learned I need insoles. Now I'm a happy owner of the most comfiest shoes.
June 2026
Amazing experience in this store today! With multiple customers, Robby and Gia took care of me from the second I walked in. Robby was so knowledgable about the shoes I was wanting! Great customer service by them both. I will definitely be back for my next pair of running shoes! Thanks again so much!
June 2026
Val was helpful patient and had great recommendations, very happy with my purchase.
