Naperville Running Company South is highly praised for its excellent customer service and knowledgeable staff. Customers appreciate the friendly and patient assistance from staff members like Julian, Erin, Robby, and Chris, who help with shoe fitting, foot measurement, and choosing the right gear. The store is well-organized, clean, and well-stocked, creating a welcoming environment. Staff members take the time to understand individual needs, whether it’s finding the perfect running shoes, inserts, or socks, and they offer personalized recommendations based on each customer’s activity and foot type. Notably, staff also follow up with customers, such as sending handwritten postcards to ensure satisfaction. The staff’s expertise extends to explaining the functions of energy gels and suggesting useful gear like running socks that improve comfort and prevent blisters, as experienced by a customer who ran miles comfortably after shopping. Several reviews highlight the genuine care and attentiveness of the team, with one instance of staff going above and beyond by searching for a lost necklace, demonstrating their dedication to customer satisfaction. Overall, Naperville Running Company South provides a positive shopping experience, with friendly staff, helpful advice, and a focus on supporting runners of all levels. It is highly recommended for anyone looking for running gear, shoes, or expert guidance.
This place has excellent customer service. Julian was a big help when I needed a decent pair of walking shoes. He was friendly, extremely knowledgeable and patient. Definitely will be back for future purchases for the family. Highly recommend!
September 2024
Sales people are friendly and knowledgeable. It's the only place we buy our tennis shoes.
September 2024
Erin is such a kind person. Really appreciated how she helped me choose shoes that aligned with my needs.
