“I'm Dennis ,manager of this location for 18years open 7 days a week.have many customers whom are repeat and referred .yes I usually set up appointments for convience on both sides.if for some reason I don't have the truck a customer has ordered which is very rare I can get it for the customer,I'm the only dealer for budget whom can do this with no loss of time to the customer. Thank u for reading ,any questions don't hesitate to call me”
“Five stars for Beatrice at U-Haul Moving & Storage of Niles. She provided outstanding customer service during a particularly stressful time.
Beatrice took my initial reservation over the phone and remembered a special request I had made when I came to pick up the truck. She was friendly and personable, and she answered all my questions fully and completely.
Several hours later, when I had run out of room in the truck I’d reserved, I called Beatrice for help renting a trailer. She once again remembered me and promptly told me to get over to her location ASAP, so she could help me before she had to leave for the day. She had the trailer, the hardware, and the technician all ready when I pulled in.
Beatrice was a shining star on moving day, and I am grateful for my experience with her!!”