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“My subway cell phone broke and they charged me $180 for one, I went to Future Mobile store Guatemala and they gave me a free cell phone with three months of balance and I am going to pay $25 monthly with unlimited Internet, in the subway I paid $65 now if it is very Expensive compared to this store, quality of customer service in my Q'eqchi language.”
“Came into the store to do return an old phone that was apart of my trade in found out they did not even process it at a different AT&T store and the manager was very fast and efficient with helping me process the trade in and everyone here was very nice and helpful”
“Thank you Jake from AT&T, helped fix my issue with my SIM card and answered all my questions about Apple Watches and the iPhone 16 will be back in August to pick up new ones!”
“Ed was terrific. Cell phone store visits are normally a nightmare but working with Ed was so smooth and the best Verizon experience we’ve had. He was patient with us and very knowledgeable. 10/10 recommend making this your primary phone store”
“I was sent information that an upgrade was available to my current Verizon phone. I went to the store to see the new phome. I decided to upgrade, all charges were clearly explained. The phone color I wanted had to be ordered but only took a couple of days. When the phone came in, the purchase was as discussed previously, and Alec the sales associate transferred my data and Apps from my old phone to my new phone. The phone upgrade process went as advertised, I would recommend using this location for Verizon phone purchases.”
“Thank you so very much for Mohemmed's professional, knowledge of the products, sensitivity of customer lack of IT and the patience to assist with with their needs
Mohemmed is EXTRODONARY”
“I really like going to this store because of the service they offer every time I go, Jocelin is super kind and intelligent, she helps me with everything I need. Thank you very much Jocelin, I hope you are there for a long time.”
“Jason was incredibly knowledgeable and very patient with all of my questions. One of the best experiences I’ve had at the AT&T store, that will keep me coming back! Thank you for all of your help Jason!”
“This location is always awesome and you always walk out with answers and deals. Daniel was amazing very quick and helpful with everything we needed as to our last visit there we walked out very satisfied!!!”
“I spent about two hours with Chris asking questions about products and services already purchased, billing, savings, etc. He was fully engaged, friendly, patient, and provides excellent information.
He helped me figure out savings on current products I have already signed for while providing additional worthy options, based on talking with me and understanding my needs within what ATT provides.
He was awesome. Best of the best.”
“An Apple representative referred me to this place when he could not replace the battery in my I-phone, and I am so glad that he did! Dr. Gadget did a great job for me. I will continue to use Dr. Gadget for any future phone repairs.”
“Farooq helped me today, he went above and beyond to help me out. The prices are low and the service is great I will be back and will be recommending my friends and family to him.”
“Andy fixed my son’s screen by replacing it. iPhone 17, with giant white strip down the face of the screen. The only option was to replace. The fee was reasonable $250 all in and much less than replacing a 4 month old phone.
If the replacement screen had been in stock it would have been even quicker. Once in stock (2 days later) I dropped the phone off at 1:30pm. By 3:05pm same day, the phone was ready. The tech also communicated clearly and left me a message about the ordered screen being delivered as expected. Overall great job quick and done well. Thanks!”
“Outstanding customer service from people who know what they're doing. Thanks to Logan who managed a complicated transaction involving setting up a new phone and transferring the old phone to a new user. My best Verizon experience ever!”
“Very pleased with the excellent customer service at this Naperville location. My Samsung Galaxy S22 had a loose charging port. No matter which cable I inserted, they all came loose. Though his location is not nearby, I pass it often to a job site and after reading many good reviews, I decided to giver it a try. The technician was very courteous (forgot his name). If I could wait 15-20 minutes, he would let me know if the USB C connector could be fixed (loose solder connection) or needed to be replaced. He took it apart and found the retaining clip out of alignment, fixed it on the spot and charged me the $85 for his service. He could have claimed it required a new connector, order it, and charge me far more. I would not have know any better. Instead he performed professional service and charged the lower going rate. And it connects perfectly and charges very well again. Technical expertise, honesty, courteous customer service. I will refer this location to family and friends. John Lorens”
10AM - 7PM
1046 N Farnsworth Ave, Aurora
Mobile Phones
“Nick and Gia was sooooo great...I had a bridge pay problem and they went above and beyond to fix the situation....There customer service was so excellent and so nice and kind...Thank you Cricket.”
9AM - 7PM
472 IL-47, Sugar Grove
Mobile Phones
“Matt is The Man! Patience of a saint with a broken phone that stopped swiping! So thankful for all of the work he put in today to get me a new phone, cancel my old service, get my number switched and upload all of my stuff from my old phone. Did I mention it stopped swiping?! Lol Definitely took some time, but his patience and 20 years of experience paid off. Thank you, Matt!!”
10AM - 8PM
1272 N Lake St, Aurora
Mobile Phones
“I had an issue with my work iPad yesterday that kept me from working at a time when I really couldn’t afford to be “down”! My company provider is Verizon but I was in front of this store and it was nasty storming outside. I walked in and in under 3 minutes Raj got my iPad to reset and he got me on the road. No charge by the way. Raj was just there to help! Exceptional customer service and kindness Raj! T-Mobile needs to give you a raise! If you need T-Mobile service… go see Raj!”
10AM - 7PM
1261 N Lake St Ste E, Aurora
Mobile Phones
“Came in to Cricket store to transfer service to Cricket. Showed up close to closing time and Nick greeted us with a smile. He was able to transfer my service for 3 lines and did not mind having to stay after closing time to complete the transfer. He definitely knows what he is doing. And he went above and beyond to make sure the porting was successful. Thanks Nick.”
“I’m very happy Aldo was able to help me out . He was able to quickly set up service on a new phone I bought . Also , they do phone repairs and the quote I received here was much cheaper than the quote from Best Buy . I highly recommend this location for fast and great service ! Thanks again for helping me Aldo !”
10AM - 7PM
517 Main St, West Chicago
Mobile Phones
“10/10 very good service! I changed my phone and they helped me rescue my contacts. Very friendly. I don't know much about technology and here they treat people with respect. Thank you Sonia.”
“I walked into the store and was greeted by a great services provider, Rusty. He knows his products and went over and beyond to assist me with a phone for my mom who is a senior citizen. Rusty did not rush me with all the questions I had and made me feel relaxed and I would highly recommend this location. You get more from your buck when you are able to work with a retail provider vs someone over the phone.”
“Adrian went above and beyond for me at the store. He helped me upgrade to a new phone while provided such a wonderful customer experience. He was patient and cracked a few jokes during the whole process. Give this man a raise, he deserves it. Just a wholesome human being.”
“Ivan Pagan went above and beyond to help get my phone back working today contacting Verizon to resolve the problem . He was very patient and showed great customer service.”
“My husband and I just had the most outstanding customer service from Tevin! AT&T is lucky to have this gentleman as an employee. He is an expert in his field, professional and took outstanding care of the 3 customers he was serving at the same time. I will not go anywhere else in the future.”
10AM - 7PM
1147-B E New York St, Aurora
Mobile Phones
“Great customer service from the young lady that works there, I went about less than a month ago, and she was very helpful. She even applied my screen protector impeccably. Thank you.”
“Quintez and Martin from the ATT Batavia store were awesome! They helped me transfer over my new phone and were so patient with all my questions! They helped me find the accessories I needed, too. They are two great employees!”
“This place is by far the most tech savvy gadget repair place there prices were very reasonable and time cinsuming I highly recommend it to any one with a broken phone or tablet”
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“BELLA far exceeded expectations! My new iphone that the corporate store in Geneva provided me with was defective and was refusing to help me telling me I had to go to Apple... even though I was in my 30 day window of the purchasing the new phone. She was able to get me a new iphone that worked perfectly within two days and installed everything perfectly! BELLA ROCKS! I have been going to this store for close to 17 years ... I'll NEVER STRAY again... PROMISE!!!”