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“The team at this T-Mobile location are great, very friendly and professional. Worked with Kevin on switching over from AT&T. Everything was great, he walked me through the different options and didn't pressure to make a decision.”
“Landon did a great job helping get my phone straightened out with the issues I was having. I'd you need anything fo see him, he does an awesome job!!! Thanks again.”
“Art at the ATT store was so amazing! He helped me recover my dead father's voicemails from my old device, that I lost. Art went above and beyond to ease my mind. I highly recommend him and that store!”
“My subway cell phone broke and they charged me $180 for one, I went to Future Mobile store Guatemala and they gave me a free cell phone with three months of balance and I am going to pay $25 monthly with unlimited Internet, in the subway I paid $65 now if it is very Expensive compared to this store, quality of customer service in my Q'eqchi language.”
10AM - 7PM
908 Rte 59, Bartlett
Mobile Phones
“For approximately 15 years my family and I have consistently received the BEST AND MOST RELIABLE CUSTOMER SERVICE FROM JIM VARA at Verizon in Bartlett, IL!! I’ve even called Jim while on vacation in Switzerland and within 15 seconds he solved my problem! Jim is extremely knowledgeable on the various products and services Verizon offers. He’s also a professional who take’s time to show you how to help yourself, and save a few bucks.
We highly recommend our friend Jim to all who are in need of top of the line assistance at Verizon.You won’t be disappointed!!”
“I am very satisfied with the services that Ron provided, I am also very pleased to say that Angel was an amazing team player. I saw the way he was helping all of the employees and greeting every guest that came in and assisted them with professionalism and promptness. I am very happy with both of Ron and Angels services. 5 stars!!”
“Katie was an awesome helper, she was super kind, offered discounts and helped me find exactly what I needed each time; she’s even recommended personal phone advise overall!
This elgin CPR—next to Sam’s club and Portillo’s— even stayed open late for me!!!
I’m glad to know that there’s such wonderful service out there!”
“Definitely recommend this place and if you do ask for Chris
I’m an active military member and he made sure I was in and out in a few minutes
I’ll definitely look for him if I come back to Illinois 🙌”
“Alan, yes look for him if you want one of the best services!! He's very smart, practical, patient and compassionate helping customers resolve issues. Thousand thanks again!”
“I came here to this location and needed help with my phone being reconnected. After being to the new york location and had no help whatsoever. I had already paid to have it turned on and when I came in he was quick to help us and got the issue resolved very quickly within five minutes he also gave us a bottle of water while we waited. My phone was reactivated in no time at all and I suggest this store over any other”
“I love Batavia office. AT&T manager is so great. I don’t wanna call his name. Don’t want to say it wrong but I appreciate every time I go in there. They always take care of me. I give them five very good customer service. Those guys are great over there I’m glad to be a part of AT&T with good customer service.”
“Demond is the absolute best! I live away from my parents, and he has been so kind and helpful to them. He also has been wonderful in getting me set with my new phone. An incredible employee who is efficient and genuinely cares to help others. Cannot recommend him enough. He has made the process easy and stress-free for myself and my family.”
“Stopped in when I had some fraud on my bank account and had to get the phone 'cleaned'. Great service, young man was knowledgeable and had my phone back and ready in a short time. Highly recommend!!”
“Today, August 6, 2026, Brian went above and beyond helping us access our accounts with very little information. My mother is 94 years young and very challenged with technology. Brian’s expertise and persistence was so valuable to us! We have always received stellar service at this AT&T location. I highly recommend Brian and the entire team for all your mobile and business solutions.”
“Huge thank you to Brandon at Boost Mobile for making my phone upgrade so easy! He activated my new Samsung Galaxy, transferred all my data, and was friendly and patient throughout. Truly above-and-beyond service! Excellent customer service!”
“I must share my customer experience with Dago....I had a million and one question. (Exaggerating) but a lot of questions and Dago willingly answered every question I had, He even went over and beyond to go check for item that I was looking for. He didn't say we can wait till you come in, or he didn't know....he actually placed me on a brief hold. And he went and looked, I appreciate that on a scale from 1 to 10 I give him a 20!!! I APPRECIATE THE PROFESSIONALISM AND THE WILLINGNESS TO ASSIST. THANK YOU DAGO!!!!”
“I had been having trouble with my phone all week, even talked to multiple representatives over the phone who could not fix my problem. Ali took care of my problem within 15 minutes of being at his store! Very polite and very professional! Would highly recommend Ali to anyone.”
“Amazing customer service wouldn’t complain one bit staff and Manager were funny and helpful with all my questions super helpful would come again 10/10 service”
“Walked in to setup international calling. Ramone was great! Further explained my plan was ancient, set me up with a new plan at a lower cost with better benefits. Highly recommend the AT&T store on Kirk in Aurora.”
10AM - 8PM
1272 N Lake St, Aurora
Mobile Phones
“I went in to the tmobile experience store and I was helped by a gentleman named Jonathan who was very knowledgeable and helped me out with my questions. Great experience!”
“Hannah was amazing and recommending the best plan for us and talked us into the care plan which we never do but ironically needed a few weeks later. She handled my issue like a pro. She’s amazing. Go visit her!”
“Farooq helped me today, he went above and beyond to help me out. The prices are low and the service is great I will be back and will be recommending my friends and family to him.”
“Andy fixed my son’s screen by replacing it. iPhone 17, with giant white strip down the face of the screen. The only option was to replace. The fee was reasonable $250 all in and much less than replacing a 4 month old phone.
If the replacement screen had been in stock it would have been even quicker. Once in stock (2 days later) I dropped the phone off at 1:30pm. By 3:05pm same day, the phone was ready. The tech also communicated clearly and left me a message about the ordered screen being delivered as expected. Overall great job quick and done well. Thanks!”
“I had previously went to the location on lake street for assistance and was turned down because i no longer had service with them however i came to this location and manny helped me get in touch with customer support to unlock my old iphone 7”
10AM - 8PM
1261 N Lake St Ste E, Aurora
Mobile Phones
“So I had the absolute pleasure of being able to work with Eddie from cricket. Not only is he just an absolute pleasure to talk with he is extremely thorough, and very caring. He walked me through all of my options front to back several times without even batting an eye. He was extremely dedicated to finding me the phone that was right for me, and he made it fun and enjoyable. I recommend coming to see Eddie or any of his associates at this cricket store in North Aurora. Save yourself the trouble and the hassle, and let these people take good care of you, especially Eddie. Thank you again, Eddie.”
9AM - 7PM
472 IL-47, Sugar Grove
Mobile Phones
“Mark was amazing and extremely helpful. He was very patient and was handling multiple customers all day with kindness and great multitasking. Very nice person and will recommend going to see him for anything at this location.”
“Griffin was amazing!
Went in the store, and he was very accommodating. Waved his hand and it was like he was saying, come here I'll fix whatever problems you have with your phone even before I opened my mouth. Told him my problem. He took my phone and in less than 3 minutes phone was fixed.
He was knowledgeable but most importantly his demeanor was very good. He treated me the way he wanted to be treated as human being. Friendly, respectful, amazing.
Not to mention I had a very bad experience.in the same.store a year ago. More.Griffins won't hurt. It will be a plus!”
“Gisela :is awesome, I download a weather, app that introduced a virus on my phone
I struggled with the problem for hours. This young lady resolved the issue, in a few minutes. Kudos for her.♡♡♡♡♡ .Louis”
“I'm so glad I stopped here. Jose is the best. He was efficient, caring, and helpful. Made sure all my questions were answered. He made the transaction comfortable and hassle free. I never felt pressured like at the other stores.”
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“Haley is always very helpful and answers all my questions! I can tell she has a good understanding of all the products Verizon offers. She has saved me a ton of money by swapping my internet/wifi service to Verizon!”