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“As a member of retail management.I wanna give a big shout out to your employee KIM!. I had pre ordered my new phone and its now time to trade it I stopped at the batavia location met by 2 younger associates and before they even tried helping me get to the bottom of my problem they said I needed to call customer care.So I drove to the location geneva, commons and they are busy unlike the previous store but when she was done with her last customer KIM came up to me and had my problem solved and me happily out the door in ten minutes retail employees like KIM
need to be appreciated”
“Landon did a great job helping get my phone straightened out with the issues I was having. I'd you need anything fo see him, he does an awesome job!!! Thanks again.”
“I've had a Great experience with John. My phone was cracked and I was trying to transfer all my old information to my new phone. John figured out a way to make that happen. I recommend anyone, if you go to At&t see John he would definitely work with you to make things happen.”
“My subway cell phone broke and they charged me $180 for one, I went to Future Mobile store Guatemala and they gave me a free cell phone with three months of balance and I am going to pay $25 monthly with unlimited Internet, in the subway I paid $65 now if it is very Expensive compared to this store, quality of customer service in my Q'eqchi language.”
“I had purchased a new I phone air from a corporate Verizon store because my old phone screen didn’t work. I had an old phone and dreading changing it. Always issues with salesman at corporate store trying to make a deal. Well I was above frustrated that corporate store they would not help me transfer data because I cloud password was unknown. All I needed to do was reset it. I walked into this store twice and each time the managers on both days went above and beyond to help me resolve my issues. They both were patient understanding and told me there is a way my data will be transferred to my new phone. It meant a lot to me because my father passed away several years ago and have last phone messages saved. The manager that works on Sunday is actually amazing. Very tentative to the customers needs. He really took time and was able to take care of other customers along with training new staff and help me! Thank you so much for having great staff! It really makes a difference in corporate store and your store! ?”
“I needed to pick up new iPhone and have data transferred from broken phone. Mike at the South Elgin Store helped me out and it was fast and easy. I had to return to get help with Apple ID mistake I made. Mike again was there to help me restore my ID’s data! Thanks Mike! Suzie H.”
“The Technician(Ed) was very knowledgeable and spent much time with me to not only pick out a new phone but even more time to acquaint me with how to use it asa well as the programs offered by Verizon! Great job and thanks very much!!”
“I had an excellent experience with their service, especially thanks to Khaja Bhai, who was incredibly helpful. He gave me the best deal on my bills, and I highly recommend their services – you can trust them completely! I got to know about Mirza Bhai and Khaja Bhai through Murtuza Ali, an influencer in Devon. He mentioned that they were offering a great deal, and after watching his informative and helpful video on Instagram, I decided to check it out. It was really helpful.”
“Everyone at the store was amazing. Donovan helped me out switched out my phone battery which I thought would take longer but they took care of me really fast. Definitely recommend this place to anyone that needs phone repairs to be done.”
“I really like going to this store because of the service they offer every time I go, Jocelin is super kind and intelligent, she helps me with everything I need. Thank you very much Jocelin, I hope you are there for a long time.”
“I had been at this store before and felt welcome. Just recently I was back and met a new employee Will he was working alone. He sealed my return by the way he treated me and the willingness to go the additional mile. I will be back and will tell others.”
“Stopped in when I had some fraud on my bank account and had to get the phone 'cleaned'. Great service, young man was knowledgeable and had my phone back and ready in a short time. Highly recommend!!”
“Cannot even begin to explain how helpful both Emilio and Giann were. Me and my elderly parents came in to upgrade our IPhones. Not only did they get us the best the deal on our phones but they were also able to save us over $150 on internet and tv and were able to explain it to where my 75 and 85 year old parents were able to understand.”
“Great and friendly staff. Quick service as well. Recommend going here if you have kids as the manager has plenty of games/toys to keep them busy while you're there.”
“Went to the ATT store on Orchard rd in Aurora for a new phone. Katia was the salesperson. She is personable, knowledgeable and quickly set up my new phone. Highly recommend her to anyone needing a new phone”
“My daughter was due for an upgrade and Krystal could not have been a more helpful! She was able to quickly and clearly provide all the options available and their costs. Once we made the selection, she was tremendously helpful in getting the new phone activated and info transferred over. While we were waiting for information to load, Krystal very quickly and easily helped several other customers that came into the store, all by herself! She was friendly, cheerful, and knowledgeable – what a great customer service example! My son is due an upgrade soon, and I will be going back to this store and asking for Krystal.”
“This is the second time I come to this location and I believe he’s a manager his name is Juan. He has been extremely helpful. It’s always nice to be help by someone with great customer service.”
10AM - 7PM
517 Main St, West Chicago
Mobile Phones
“Huge thank you to Brandon at Boost Mobile for making my phone upgrade so easy! He activated my new Samsung Galaxy, transferred all my data, and was friendly and patient throughout. Truly above-and-beyond service! Excellent customer service!”
“My family and I switched over companies because we were getting charged too much. Chris was a great help he took the time to explain to us everything to us. I would definitely recommend visiting this store and especially any assistance from Chris. You can tell he cares about his customers and is a great help.”
“My name is Mr. Duran, I am really happy with the service I got in West Chicago. I have 20 years service with boost. Very great service. Come to 119 w Roosevelt rd.”
“Farooq helped me today, he went above and beyond to help me out. The prices are low and the service is great I will be back and will be recommending my friends and family to him.”
“Andy fixed my son’s screen by replacing it. iPhone 17, with giant white strip down the face of the screen. The only option was to replace. The fee was reasonable $250 all in and much less than replacing a 4 month old phone.
If the replacement screen had been in stock it would have been even quicker. Once in stock (2 days later) I dropped the phone off at 1:30pm. By 3:05pm same day, the phone was ready. The tech also communicated clearly and left me a message about the ordered screen being delivered as expected. Overall great job quick and done well. Thanks!”
“Outstanding customer service from people who know what they're doing. Thanks to Logan who managed a complicated transaction involving setting up a new phone and transferring the old phone to a new user. My best Verizon experience ever!”
10AM - 8PM
1272 N Lake St, Aurora
Mobile Phones
“I was told to go to this store if I wanted the latest tech and offerings from T-Mobile. I didn't want to travel, but it did end up being worth it. This location is much nicer than any other location I have visited. The employees were all personable, respectful and very pleasant despite them dealing with a plumbing issue when I visited. They understood how the devices worked, how to fix problems without calling other places and they were truly sorry I had a problem and needed to come to them. I believe Stephanie helped me as we discussed our bearded dragons and love of animals. I'll fix her name if I'm wrong as this will be the only store I go to now. 5 stars out of 5 stars for everything. The phone staff were professional when I called and everyone was busy with customers. I think this is the most well put together T-Mobile I've ever seen. I attribute 80 percent of this review to the staff and 50 percent of that is easily just Stephanie if not way more.”
“I came in to cancel my Apple Watch plan and Hannah was top notch. Even though I left t-mobile she helped me get verified and make the call to cancel. She went above and beyond what I was expecting for customer service. Thank you Hannah.”
10AM - 8PM
1261 N Lake St Ste E, Aurora
Mobile Phones
“So I had the absolute pleasure of being able to work with Eddie from cricket. Not only is he just an absolute pleasure to talk with he is extremely thorough, and very caring. He walked me through all of my options front to back several times without even batting an eye. He was extremely dedicated to finding me the phone that was right for me, and he made it fun and enjoyable. I recommend coming to see Eddie or any of his associates at this cricket store in North Aurora. Save yourself the trouble and the hassle, and let these people take good care of you, especially Eddie. Thank you again, Eddie.”
10AM - 7PM
1046 N Farnsworth Ave, Aurora
Mobile Phones
“Nick and Gia was sooooo great...I had a bridge pay problem and they went above and beyond to fix the situation....There customer service was so excellent and so nice and kind...Thank you Cricket.”
9AM - 7PM
472 IL-47, Sugar Grove
Mobile Phones
“Mark was amazing and extremely helpful. He was very patient and was handling multiple customers all day with kindness and great multitasking. Very nice person and will recommend going to see him for anything at this location.”
“I'm so glad I stopped here. Jose is the best. He was efficient, caring, and helpful. Made sure all my questions were answered. He made the transaction comfortable and hassle free. I never felt pressured like at the other stores.”
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“Patrick is awesome! He handled a busy store by himself with grace, took care of problems, and made sure to acknowledge everyone who came in. I've been in retail sales for over 20 years and was highly impressed overall. His connection, ability to read his customers, and his cander was nothing short of impressive.”