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“I've had a Great experience with John. My phone was cracked and I was trying to transfer all my old information to my new phone. John figured out a way to make that happen. I recommend anyone, if you go to At&t see John he would definitely work with you to make things happen.”
“My subway cell phone broke and they charged me $180 for one, I went to Future Mobile store Guatemala and they gave me a free cell phone with three months of balance and I am going to pay $25 monthly with unlimited Internet, in the subway I paid $65 now if it is very Expensive compared to this store, quality of customer service in my Q'eqchi language.”
“The Technician(Ed) was very knowledgeable and spent much time with me to not only pick out a new phone but even more time to acquaint me with how to use it asa well as the programs offered by Verizon! Great job and thanks very much!!”
“Chris was Absolutely Amazing he helped me above and beyond. Was patient with me I’m not Tech savvy at all. He was such a help. I’m going back Saturday to complete my order with him. I took the Text Survey and accidentally put 1 for my satisfaction with Chris I read that wrong and it should have been a 5!!!! Great Experience!!! Thank you again Chris!!”
“I was sent information that an upgrade was available to my current Verizon phone. I went to the store to see the new phome. I decided to upgrade, all charges were clearly explained. The phone color I wanted had to be ordered but only took a couple of days. When the phone came in, the purchase was as discussed previously, and Alec the sales associate transferred my data and Apps from my old phone to my new phone. The phone upgrade process went as advertised, I would recommend using this location for Verizon phone purchases.”
“I had an excellent experience with their service, especially thanks to Khaja Bhai, who was incredibly helpful. He gave me the best deal on my bills, and I highly recommend their services – you can trust them completely! I got to know about Mirza Bhai and Khaja Bhai through Murtuza Ali, an influencer in Devon. He mentioned that they were offering a great deal, and after watching his informative and helpful video on Instagram, I decided to check it out. It was really helpful.”
“I really like going to this store because of the service they offer every time I go, Jocelin is super kind and intelligent, she helps me with everything I need. Thank you very much Jocelin, I hope you are there for a long time.”
“I had been at this store before and felt welcome. Just recently I was back and met a new employee Will he was working alone. He sealed my return by the way he treated me and the willingness to go the additional mile. I will be back and will tell others.”
“Cannot even begin to explain how helpful both Emilio and Giann were. Me and my elderly parents came in to upgrade our IPhones. Not only did they get us the best the deal on our phones but they were also able to save us over $150 on internet and tv and were able to explain it to where my 75 and 85 year old parents were able to understand.”
“Went to the ATT store on Orchard rd in Aurora for a new phone. Katia was the salesperson. She is personable, knowledgeable and quickly set up my new phone. Highly recommend her to anyone needing a new phone”
“My daughter was due for an upgrade and Krystal could not have been a more helpful! She was able to quickly and clearly provide all the options available and their costs. Once we made the selection, she was tremendously helpful in getting the new phone activated and info transferred over. While we were waiting for information to load, Krystal very quickly and easily helped several other customers that came into the store, all by herself! She was friendly, cheerful, and knowledgeable – what a great customer service example! My son is due an upgrade soon, and I will be going back to this store and asking for Krystal.”
“This is the second time I come to this location and I believe he’s a manager his name is Juan. He has been extremely helpful. It’s always nice to be help by someone with great customer service.”
10AM - 7PM
517 Main St, West Chicago
Mobile Phones
“Huge thank you to Brandon at Boost Mobile for making my phone upgrade so easy! He activated my new Samsung Galaxy, transferred all my data, and was friendly and patient throughout. Truly above-and-beyond service! Excellent customer service!”
“My family and I switched over companies because we were getting charged too much. Chris was a great help he took the time to explain to us everything to us. I would definitely recommend visiting this store and especially any assistance from Chris. You can tell he cares about his customers and is a great help.”
“An Apple representative referred me to this place when he could not replace the battery in my I-phone, and I am so glad that he did! Dr. Gadget did a great job for me. I will continue to use Dr. Gadget for any future phone repairs.”
“Alam and Ameer were so knowledgeable and helpful. I spent several hours trying to troubleshoot myself and over the phone. They were able to help me in 20 minutes. They were both so kind. This was an incredibly positive experience. This will be my go-to spot for all future purchases!”
“My name is Mr. Duran, I am really happy with the service I got in West Chicago. I have 20 years service with boost. Very great service. Come to 119 w Roosevelt rd.”
“Farooq helped me today, he went above and beyond to help me out. The prices are low and the service is great I will be back and will be recommending my friends and family to him.”
“Outstanding customer service from people who know what they're doing. Thanks to Logan who managed a complicated transaction involving setting up a new phone and transferring the old phone to a new user. My best Verizon experience ever!”
“Andy fixed my son’s screen by replacing it. iPhone 17, with giant white strip down the face of the screen. The only option was to replace. The fee was reasonable $250 all in and much less than replacing a 4 month old phone.
If the replacement screen had been in stock it would have been even quicker. Once in stock (2 days later) I dropped the phone off at 1:30pm. By 3:05pm same day, the phone was ready. The tech also communicated clearly and left me a message about the ordered screen being delivered as expected. Overall great job quick and done well. Thanks!”
“Very pleased with the excellent customer service at this Naperville location. My Samsung Galaxy S22 had a loose charging port. No matter which cable I inserted, they all came loose. Though his location is not nearby, I pass it often to a job site and after reading many good reviews, I decided to giver it a try. The technician was very courteous (forgot his name). If I could wait 15-20 minutes, he would let me know if the USB C connector could be fixed (loose solder connection) or needed to be replaced. He took it apart and found the retaining clip out of alignment, fixed it on the spot and charged me the $85 for his service. He could have claimed it required a new connector, order it, and charge me far more. I would not have know any better. Instead he performed professional service and charged the lower going rate. And it connects perfectly and charges very well again. Technical expertise, honesty, courteous customer service. I will refer this location to family and friends. John Lorens”
10AM - 8PM
1272 N Lake St, Aurora
Mobile Phones
“I was told to go to this store if I wanted the latest tech and offerings from T-Mobile. I didn't want to travel, but it did end up being worth it. This location is much nicer than any other location I have visited. The employees were all personable, respectful and very pleasant despite them dealing with a plumbing issue when I visited. They understood how the devices worked, how to fix problems without calling other places and they were truly sorry I had a problem and needed to come to them. I believe Stephanie helped me as we discussed our bearded dragons and love of animals. I'll fix her name if I'm wrong as this will be the only store I go to now. 5 stars out of 5 stars for everything. The phone staff were professional when I called and everyone was busy with customers. I think this is the most well put together T-Mobile I've ever seen. I attribute 80 percent of this review to the staff and 50 percent of that is easily just Stephanie if not way more.”
“I came in to cancel my Apple Watch plan and Hannah was top notch. Even though I left t-mobile she helped me get verified and make the call to cancel. She went above and beyond what I was expecting for customer service. Thank you Hannah.”
9AM - 7PM
472 IL-47, Sugar Grove
Mobile Phones
“Matt is The Man! Patience of a saint with a broken phone that stopped swiping! So thankful for all of the work he put in today to get me a new phone, cancel my old service, get my number switched and upload all of my stuff from my old phone. Did I mention it stopped swiping?! Lol Definitely took some time, but his patience and 20 years of experience paid off. Thank you, Matt!!”
10AM - 8PM
1261 N Lake St Ste E, Aurora
Mobile Phones
“So I had the absolute pleasure of being able to work with Eddie from cricket. Not only is he just an absolute pleasure to talk with he is extremely thorough, and very caring. He walked me through all of my options front to back several times without even batting an eye. He was extremely dedicated to finding me the phone that was right for me, and he made it fun and enjoyable. I recommend coming to see Eddie or any of his associates at this cricket store in North Aurora. Save yourself the trouble and the hassle, and let these people take good care of you, especially Eddie. Thank you again, Eddie.”
10AM - 7PM
1046 N Farnsworth Ave, Aurora
Mobile Phones
“Nick and Gia was sooooo great...I had a bridge pay problem and they went above and beyond to fix the situation....There customer service was so excellent and so nice and kind...Thank you Cricket.”
“I walked into the store and was greeted by a great services provider, Rusty. He knows his products and went over and beyond to assist me with a phone for my mom who is a senior citizen. Rusty did not rush me with all the questions I had and made me feel relaxed and I would highly recommend this location. You get more from your buck when you are able to work with a retail provider vs someone over the phone.”
“Went into AT&T desperate for help due to a complex situation my mom is going through regarding switching phone carriers. Josh was beyond helpful! He had patience listening to our experience, was optimistic with problem solving, and was attentive throughout our time in the store. We left with my mom’s phone connected to service, and was sent with recommended steps to help the process of resolving the entire issue. Very nice guy, great customer service skills. Be sure to connect with Josh if you go to this location!”
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“Landon did a great job helping get my phone straightened out with the issues I was having. I'd you need anything fo see him, he does an awesome job!!! Thanks again.”