Johnston & Murphy is a business known for its excellent customer service and quality shoes. Multiple reviews highlight the helpfulness and knowledge of the staff, including managers and sales associates. One customer praised the store manager for going above and beyond to locate a rare shoe that was no longer in production, successfully finding the last pair nationwide and helping to purchase it over the phone. This level of dedication left a lasting impression, turning the customer into a lifelong supporter of the brand. Other reviews mention staff members like Ron and Andrew, who provided sincere and detailed assistance. Ron, at the Oak Brook location, took the time to understand the customer’s needs, offering personalized advice based on their build and preferences, and engaging in friendly conversations beyond shoes. Andrew helped ensure the right fit and guided the customer to a preferred choice, making the shopping experience enjoyable and satisfying. The store also offers convenience, with staff like Lia helping find specific items such as shoe racks and even shipping shoes that are out of stock. Customers appreciate the professional, knowledgeable, and friendly service, which makes shopping at Johnston & Murphy a positive experience. Whether buying shoes for special occasions, work, or everyday wear, customers feel confident in the quality of products and the attentive service they receive, making Johnston & Murphy a trusted destination for footwear and accessories.
We had an amazing shopping experience here with manager Lia Tanzi and Carissa! They not only helped us try out and find our exact shoe size and styles but also helped to escalate to customer service for an exchange. Thank you!
January 2026
Awesome store and carries excellent clothing. Love their product. What gets them five stars is their customer service. Had an issue with a product I purchased and store tender, David made things right. I will continue to make this my primary store for shopping for good clothing + shoes!
September 2023
Ron is very knowledgeable and I really appreciate the time he spent going over things with me. I recommend this store because of him.
