West Elm is a clean and well-maintained store offering stylish and functional furniture and home goods. The staff, including managers and associates, are helpful, attentive, professional, and polite, providing excellent customer service. Customers appreciate the high-quality products, especially for furnishing apartments or second homes, and find the designs to be beautiful and finished with care. However, some note that the selection is limited and prices can be high for the quality offered. While some items, like chairs, may not be very comfortable or made from the best materials, many customers love the style and quality of their purchases. The store features attractive pieces and a variety of home accessories, making it a good place to browse and find unique items. Overall, West Elm is valued for its helpful staff and appealing products, though shoppers should consider their specific needs and budget.
Jane at Arhaus Oakbrook has helped me with several projects. She does a fabulous job of listening to my needs and finding just the right pieces to fit in with my existing furnishings. Her sense of style has definitely elevated mine!
May 2026
Jane was very helpful, knowledgeable and patient in answering all of our questions regarding buying a new king bed frame. We really appreciated her help. Anne
May 2026
Working with Jane G from Arhaus Oakbrook store has been an absolute pleasure! She is professional, patient, creative, and extremely knowledgeable.
