I made an order of two chairs and they lied to me about delivery time. They didn't even have the decency to tell me why. But I know nobody from there will even reply to this E mail.
November 2023
West Elm you neglected to tell me why my delivery would be late. That would have been the decent thing to do, but no. I agree with many other posters that you,r not a good place to do business with.
September 2023
The worst West Elm location. Stuff is sure rude, I had online order picked up here. Stuff was damaged and with dirt on it.